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Daniel M.

  • 2 Reviews
  • 15 Helpful Votes
  • 0 Thank Yous

Experience: Computers & Technology, Entertainment, Art & Design

Member since February 2020

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2 Reviews by Daniel

I ordered a computer case on Saturday and paid extra for three-day shipping as it was to be a gift the next weekend.

The following Sunday I was updated by their system that the time was packaged and a tracking number was issued.

On Monday, the package never left their facility.
On Tuesday, the package never left their facility.
On Wednesday, the package never left their facility.
On Thursday, the package never left their facility.

Now I have filed a shipping claim and I'm waiting on them to refund my money as I scramble for a last minute gift. Without those particular funds of course as their system says it can take up to 10 days to give me my money back for an order that still to this day sits in their warehouse.

The words "Shipment ready for UPS" will be haunting me for a long time.
Newegg S. – Newegg Rep
Hello Daniel,

I am sorry for the issues you have experienced with your Newegg order. Please know it is never our intention to cause any dissatisfaction to our valued customers. Can you please email our team at wecare.service@newegg.com with your order number or Newegg account number so we may further look into this?

Thank you,
Frank [Newegg Support]
I placed an order on Wednesday at 3AM for a single SSD drive and I paid extra for Overnight/Next Day shipping.

Wednesday came and went and my SSD didn't ship.
Thursday came and went and my SSD didn't ship.
Friday evening I finally got notice that my SSD had shipped. Fine, I'll get it Saturday... nope.

Upon checking the shipping details, they specifically put in the instructions that FedEx deliver it on a weekday. That means Monday, but oh wait, Monday is a holiday. That means Tuesday. ONE WEEK to receive a single SSD that I paid extra to get next day. Nowhere on their website does it say "Next Day" shipping is "Next Business Day". Not a single place I could find.

I immediately contacted them and was basically told "Oh well, deal with it" in longer customer-servicy terms. I told them to recall the shipped product and take it back, now I'm having to wait until whenever to get my money back. Be aware, that even if you pay extra for next day shipping, you'll get it whenever they feel like sending to you.

They replied to my review on Reseller Ratings, and I posted the below comment:

It's just coincidence or happenstance that things happened to work out EXACTLY where I could have gotten the item in the same amount of time even if I did not pay extra for shipping. In fact, I had a previous order with standard free shipping and I did, indeed, receive it substantially faster than I would have received this one with paid shipping.

Furthermore, as you mentioned you were "currently processing this recall", you received this item back in your warehouse on 2/19 at 10:13 AM. I opened a ticket for this refund to ensure I received it after this fiasco and here's how the ticket went:

02/20: "Refund process could take up to 14 days depending on your financial institution. I will definitely forward this to our management team though."
02/20: I advised that I understand about my "financial institution" but it didn't answer my question if they had even ISSUED the refund.
02/21: "It looks like we have not quite yet (issued the refund), but my management is going to be reaching out to our warehouse to see if they can get that issued today." Okay, so this means the original message was entirely pointless since it hadn't even been issued.
02/22: "I do apologize for the delay on this and the issues with the order. This will be finalized and processed fully by the end of the day. Management and the warehouse team have been made aware to give this priority."
02/22: Near the evening, I ask if this was completed. 02/23: "We do apologize for the delay. We are waiting on information from our warehouse. We will most likely receive the update on Monday."
02/23: I express my discontent and further emphasize I will no longer be conducting business with Micro Center.
02/23: "I know that this is upsetting. The department that issues the refunds is closed on the weekends. We will need to wait until the next business day. If I could issue this for you, I would, and I do sincerely apologize."
02/24: I finally receive notice of the credit being issued, of course, WITHOUT the additional I paid for shipping being refunded.

While I understand this may be policy, I never even received the item. You recalled it. I shouldn't have to pay for shipping for a product I never even received. The additional shipping charge is an acceptable payment, I suppose, for the right to never do business with you again. I was also given numerous false promises throughout this ticket so I have adjusted my original star ratings accordingly.

Never again, Micro Center. Never again.

Daniel Has Earned 15 Votes

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