Dan S.

I purchased all the parts you need to build a new computer at Newegg, including a copy of Windows 11. Shipping was timely and the parts themselves arrived without issue, but the copy of Windows 11 I bought did not come with a product key sticker. There is supposed to be a silver sticker on the envelope with the disk that you scratch for the product key, but my envelope did not come with one. I contacted Newegg about this, and finally after a week worth of follow-ups they told me they would not be willing to provide a new product key, as the "consumer is responsible for not damaging the product key attached to the envelope" I tried explaining that I never even received a sticker to "damage", but Newegg stated that based on the photo of the envelope I sent them they couldn't confirm it wasn't fraud.
It seems ridiculous to me that I should somehow be able to prove a negative through a photo demonstrating the absence of a product, but they insisted this is the case. Newegg was also unwilling to reach out to Microsoft to identify the specific product key that I paid for using my purchase information, I tried reaching out to Microsoft directly myself, but they told me that 3rd party purchases need to be handled by the 3rd party. Newegg eventually offered half the amount as store credit, but I declined since I don't intend to shop at Newegg again.
To Potential Consumers: I strongly recommend buying your parts elsewhere, while things might work out fine for you, Newegg has demonstrated that they will take no accountability for their own shipping issues when they do occur. Given the high value of items one typically orders from such a store, buying from them is not worth this risk.
To Newegg: While this may fall on deaf ears, I feel compelled to tell you that this policy is incredibly short sighted. On this order alone, I spent thousands of dollars with your company (which was, until now, my default choice for computer parts). The next time I need to spend hundreds of dollars (if not more) on computer parts, you can guarantee that Newegg will not be seeing any of that revenue, I hope that's worth the $128 you fleeced me for because you rather assume that I'm committing fraud on a single item in a $2,000 purchase than give me the benefit of the doubt, or, better yet, reach out to Microsoft for the exact product key that I paid for (which also would've ensured that fraud was not being committed).