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I had an issue with a damaged packaged, which really was not properly padded inside, and I had to schedule a call back for 32 minutes later just to report the issue. When someone did finally call me back they told me they would send a replacement. The price has gone up on the item so now they want me to send the damaged memory back to them at my cost for a refund. So of course to finally get my memory I would have to re-purchase at the higher price. This is really bad business. With a retailer like Amazon for instance, this process would have taken 5 minutes and a return shipping label would have been provided at no cost to me. I used to use Newegg.com exclusively for new computer builds but will no longer.
Jason R.'s review of Newegg earned a Very Helpful vote
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Hi Jason,
I'm saddened to hear about this experience as you shouldn't have to jump through hoops to get a functioning replacement item when the original was defective. I'd love to look into your situation further, please send us an e-mail to wecare@newegg.com with your order number so that we can work with you on ensuring you're getting your working item, a proper refund if needed as well as a price match if needed.
Thank you,
Dakota