NeweggReviews 925

I received a 32-inch TV instead of a 55-inch TV and it is of a wrong brand. Delivery driver forged my signatures and did not provide me a bill of Laiden even when I asked for one. I reported it to Newegg the same day with pictures as a proof. They opened a return and told me to wait. Later after a few days they all flipped and started denying my return and they will not support the return process with a prepaid label. It is against their own company policies. I think the crooked sellers have some mole inside the company who calls shots and committed fraud. I have opened a complaint on them as well. They have a D- rating on BBB. Do not do business with them. They are a total fraud.

Newegg and their resellers Senytech are selling fake and remarked AMD Ryzen processors. I purchased a Ryzen 5800X3d just 4 months later it failed. Upon my attempt to use the AMD mfg warranty I was told:
As per our records, claim serial number 9MI6008V******* corresponds to a Chinese retail box pack with OPN: **************WOZ. These parts are intended for distribution in China only. Please contact your place of purchase or supplier directly for warranty support. Newegg and Senytech would not explain to me why, and would not replace the CPU.

They have shown me time and time again they don't care about my business and they don't want my business. It's no wonder their stock price has declined 99.9+ % since their IPO. They will probably be closed in less than five years so karma sometimes comes late, but it's always on time.

We made a digital purchase for Microsoft and NordVPN subscription. The digital product key didn't work so, we contacted Newegg immediately with screenshots. They refused to offer us any help or compensation. Told us to go check with Microsoft. It's not Microsoft's problem, they didn't sell this key to us! Even then, we contacted Microsoft and they said that the product key Newegg sold is fake. Newegg simply stopped replying and is not giving us a refund.

Newegg basically scammed us with a fake key.
We lost $70 without the digital product we paid for.

Went online searching for a phone and ran into this website. Pricing is fair and transparent - definitely value for money.

Placed an order on NEWEGG, they billed my credit card and without any notice they canceled my order 7 days later. I only found out after I went to my PayPal account and saw it was canceled. I will never buy from them again. They also allow resellers on their site so you never know if the merchandise is legit or new. Buyer beware...

Company scammed my wife out of 650$ of computer parts and components. She ordered 9 items, recieved 1. Box un opened, after contacting new egg, they blew it off for 2 months until we disputed the charge on our credit card. Avoid at all costs. Read reviews. They do this to hundreds and hundreds of people. It's not unheard of, please avoid doung business with them as you'll be left stolen from.

I had not used Newegg in many years because it seemed Amazon was the go-to place for electronics. But just recently I realized how much more variety of items Newegg has.

I don't normally post anything much less a complaint, but I felt the need to share my experience trying to buy a computer through Newegg. I gave Newegg a lot (A LOT) of money on November 24th for a PRE-BUILT PC. It took them and UPS 3 weeks to pull an, again, PRE-BUILT PC off a shelf and deliver it to me. Only I never got it because they refused after I requested to leave it without a signature. I was never contacted to explain how to get it and per Newegg's policy it is automatically returned to them. Whatever I guess, except they would not return my money to me until they received the returned pc. No freaking way. They didn't charge me upon my receiving the PC. I never even looked at the box. Maybe there never was one. It could have been lost on the way back. Seriously, this felt like a scam. I got my money back on December 22nd after complaining and sending a negative review. Leaving me no time to replace with something else before Christmas. Newegg never attempted to make anything right nor try to make me a happy customer. I wanted the PC, they could have said sorry and thrown in a monitor or mouse or just offered to overnight the thing. Not only that, they have not published my review of my experience with them on their website which I uploaded on December 22nd. The only positive I experienced was it was easy to get a hold of customer service on the phone, but they just were not very helpful. STAY AWAY FROM Newegg.

Ship via UPS Inovation which goes to local post office and sits. It has been there four days with no project ed delivery date

I am buying from newegg for the last 20 years I buy all my computer parts from there shipping is always fast and customer service is great

My husband purchased a new cpu and motherboard, among other items. Basically a new build. Only to be sent a dead motherboard or cpu. The tech company that helped us (at a computer tech)suggest we send both back and get get ones. So on their advice, that's what he did. Newegg received the broken parts and said to us. We will refund your money and you can purchase again. That they couldn't just trade for other parts ( apparently they they dont have them, thats bs based on what they said next). However, hubby got black Friday deals and they were not will to honor the price. Told him to buy them at the current price and we are just out of luck. It was a $400 difference. After more investigation and shopping around, there are more and more of these same stories.

All I'm saying is buyer beware. Shop local and you will find a better deal and more support. Newegg is Canadian and if you shop at a Canadian store, they have to at least price match of not beat it.

Do NOT shop at Newegg, not worth it.

Received my card, finally! There was a delay with delivery but this product was worth the wait. Thanks, newegg. It's already my 5th order from them.

Bought a very expensive Ram, two days later it was discounted, arrived late. (DOA) Ram I tried to contact support = nothing, call = nothing, their support robot = No return available for this order, even for DOA. Useless, paid a lot MORE to get the Ram RMA and ship to Taiwan, still waiting. 3 months now, no product, no support and paying even more. I don't recommend them at all.

Shipping - TERRIBLE
Sales - TERRIBLE

My shipping continues to be extended day to day. Went from 3 days to 10 in the matter of 48hrs

Also, I found that I could have purchased the same product locally for roughly the same price as their deal at 41% off! I should have done the research but I got on this deal thinking it was quite the savings. TURNS OUT THAT WAS INCORRECT. Newegg jacked the price up then knocked off 41% putting it at the same price as a local shop in my city. If I knew this I would have just went and picked it up. No questions whether its being rocked truck to truck as it would have went with me and then home.

Avoid them like the plague. Memory express here in town would have been a much better bet. I am an idiot for not looking around but I was enticed by the sale that was complete bullsh*t. I believe I am going to return everything (after it FINALLY arrives) and head to memory express anyways. These crooks don't deserve my business.

On 11/1/2023 I ordered an AMD Ryzen 7 5700x. I paid 15$ for overnight shipping as my current cpu has seen the end of its life. When my package was stated it was delivered on 11/2/2023, i was at work all day and very late into the evening so i called my brother to grab the package. To my unfortunate surprise the 200$ processor i had ordered is not there. My address was absolutely correct as i just upgraded my graphics card through newegg which was delivered just fine.
I sent in an email claim to try and get this issue resolved, i really just wanted my processor.
Within 2 minutes the claim was denied and i was instructed to double check the address.
The address of course is correct, at this point i decide to make an attempt to contact a representative for it to prompt me with a notice of live customer support being unavailable...
How in the world would i go about correcting this issue now?
Through newegg, jack. They screwed me.
Call your bank to get the charge disputed folks, thanks for chattin.

My 13 year-old ordered (through his father) a brand new PC, turned it on and it does not work. There is no number to call. How horrific.

They've gone down hill. No longer do they offer customer service. They want my money, but want me to do the work.

Newegg is my go-to for all my tech needs. I've purchased a number of items from them over the past several years, from monitors and keyboards to USB hubs, adapter cables, and even Bluetooth speakers. I've never had a negative experience with them; their prices are always fair, and the items always arrive in a timely manner with no issues.