Matt O.

I don't normally post anything much less a complaint, but I felt the need to share my experience trying to buy a computer through Newegg. I gave Newegg a lot (A LOT) of money on November 24th for a PRE-BUILT PC. It took them and UPS 3 weeks to pull an, again, PRE-BUILT PC off a shelf and deliver it to me. Only I never got it because they refused after I requested to leave it without a signature. I was never contacted to explain how to get it and per Newegg's policy it is automatically returned to them. Whatever I guess, except they would not return my money to me until they received the returned pc. No freaking way. They didn't charge me upon my receiving the PC. I never even looked at the box. Maybe there never was one. It could have been lost on the way back. Seriously, this felt like a scam. I got my money back on December 22nd after complaining and sending a negative review. Leaving me no time to replace with something else before Christmas. Newegg never attempted to make anything right nor try to make me a happy customer. I wanted the PC, they could have said sorry and thrown in a monitor or mouse or just offered to overnight the thing. Not only that, they have not published my review of my experience with them on their website which I uploaded on December 22nd. The only positive I experienced was it was easy to get a hold of customer service on the phone, but they just were not very helpful. STAY AWAY FROM Newegg.