- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
They've gone down hill. No longer do they offer customer service. They want my money, but want me to do the work.
Tip for consumers:
You're failure at customer service will cost you in the long run. It cost you $3000 today.
Products used:
I bought a desktop system several years ago. The purchase went well and product worked.
Fast forward to today, and newegg has come out of the other side of covid a much less hospitable company. No customer service, just a link to a forum where supposed customer experts are available for questions. That's one of the dumbest things newegg thought of doing. By the way, to the lady that mentioned their problems are due to covid, that response is worn out.
I have a custom build in a saved shared list and had a few questions before making the purchase. Well, newegg employees are not interested in helping potential return customers. That's $3000 they won't be getting from me.
I think newegg has not aged well, and smells a bit rotten.
I ordered canvas prints from 4 different companies, and by far Canvas On Demand was the worst experience of the four. The canvasses are cheaply made! Their method and materials used for packaging is shameful! Mine arrived CRUSHED!
I purchased from you a 3.4 oz bottle of Kenneth Cole Black Bold. When the shipment arrived, it was a box with 3 advertisements, 1 packing slip, and NO cologne. I contacted your company and received no apology for your mistake. You sent out a new shipment. From now on, I will pay a little extra and order from a different supplier.
My star rating is for your customer service.
Kerry hasn’t received any thanks yous.
Kerry doesn’t have any fans yet.
Kerry isn’t following anybody yet.
Empty.
Hello Kerry! I do apologize for the experience that you had recently with us. Please reach out to me directly so that I can look further into this for you and further assist.