NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 3rd among Department Store sites.
Instant Feedback
Thought I shop at a regular E-Commerce fashion store. But this experience was so bad, I feel almost tricked into buying trash. Everything is shipped wrapped in plastic.
Pants did not fit. Sizing all wrong. New Chic offered 50%refund only or I pay shipping to return.
Will never buy from them again
Dear Customer,
We receive your disappointment.
To choose a correct size, we kindly suggest that you can measure your own size and then read the size guide on our product page instead of choosing your usual size since some tag size may be different from our size chart’s size number.
Here is the link to the return policy, please click the link to get mroe detail.
https://www.newchic.com/return-and-exchange-hc162.html?mg_id=2
We are sorry to hear that you are not satisfied with the assistance you received from us and we will try our best to help you. Please contact us with the details of the issue you're having so we can assist you further by email to vipservice@newchic.com.
I ordered a pair of yellow leather shoes from NewChic, plus a pricey shipping cost, and they didn't arrive. I tried to find out the shipping info, and track them, but they seemed to be stuck at the "ordered" stage. I tried to call them, but couldn't connect with a person from the company. The company seems to be in Europe, but they need to get their customer service and shipping act together. That, and not selling "sale" items that they run out of or don't have.
Dear customer,
We apologize for any inconvenience caused.
Our apologies! Some products are in great demand and cannot be dispatched immediately. We have marked the words like "Expected dispatched on (date)" on the product page. You can see that after you choose the size and color. Available items will be shipped in 1-2 days basis.
We will monitor the situation and if unfortunately the order can not be shipped on the expected dispatch date, we will contact customer to provide the solution.
We take the security of your personal information very seriously, you could contact us at vipservice@newchic.com.
For anyone used to next day delivery - NewChic's long (one month) delivery time is exasperating.
+ I am infuriated that, having ordered something, almost every website I now go on has ads offering me the same NewChic products. I am highly unlikely to want them having just bought something!
+ I am angry about the quantity of emails I get from NewChic. I have asked to unsubscribe from their list but they have apparently ignored my request.
All this is a pity because the products I have bought are good quality and reasonably priced.
Dear Customer,
We receive your disappointment.
Usually, the package will be delivered on time in most cases. Sometimes the shipping time will be delayed due to unavoidable situations.
Please log into your Newchic account to find the estimated shipping time based on your chosen shipping method and tracking information after the order has been shipped.
If you have not received the parcel after the estimated shipping time, please contact us by email at vipservice@newchic.com along with your order number. We would be delighted to help you!
Item arrived on time also as describe, highly recommended.
Dear Customer,
Thanks so much for letting us know about your great experience with us. We can't wait to shop with you again soon!
Ça va mais les vêtements sont arrivés tout froissé, même pas plié, en boule dans le sac, l emballage pas présentable.
Dear Customer,
We are sorry for the packaging problem. In some rare cases, the package may not be in good status due to long-distance shipping.
We will do our best to ensure that the products shipped to our customers are in their best condition.
If you require any further information or assistance, please do not hesitate to contact us at vipservice@newchic.com.
The delivery of my order took more than one month. Fortunately, the items ordered were great.
I will order again.
Dear Customer,
Thank you for your order.
Usually, the package will be delivered on time in most cases. Sometimes the shipping time will be delayed due to unavoidable situations.
As you may be aware, we have multiple shipping methods. Therefore we'd suggest you open this link and have a better understanding: https://www.newchic.com/shipping-methods-hc160.html
The shipping time will be also indicated on the checkout page. Please kindly check it.
We will seek better logistics providers to cooperate to provide high-quality services to customers around the world.
Received my shirts after 2 weeks, quality for 2 of them could bet better, I found them less nice than on picture.
Overall good experience, cheap and quick enough
Dear Customer,
We are sorry to hear that you're not satisfied with the quality. We are focusing on providing high-quality items for customers.
If the product you have received does not meet the information on the product page or the item has any quality problems, please contact us with the details of the issue in time by email to vipservice@newchic.com.
Newchic Team
I bought 4 items from NewChic. I only ever received 3 of them and have no way to find out where the 4th item is. No one to contact or ask for a refund?
Dear Customer,
We receive your disappointment.
Please log into your Newchic account to find the estimated shipping time based on your chosen shipping method and tracking information after the order has been shipped.
In order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Please contact us by email at vipservice@newchic.com along with your order number. We would be delighted to help you!
I have given my new address. But the purchase was sent to my old address which was used as a default address. I waste £ 45. Never happened with Amazon. Whenever I change my address with Amazon, on the same page it shows the default address as well. You need to change your system
Dear Customer,
We are deeply sorry for the unpleasant experience.
We ship the parcel according to the delivery address you submitted when placing your order. If the order has not been shipped, please contact us immediately. Once an order has been shipped, we cannot change it.
If you require any further information or assistance, please do not hesitate to contact us at vipservice@newchic.com.
Mi pedido nunca llego al domicilio y nadie se ha puesto en contacto conmigo
Dear Customer,
We receive your disappointment.
Please log into your Newchic account to find the estimated shipping time based on your chosen shipping method and tracking information after the order has been shipped.
If you have not received the parcel after the estimated shipping time, please contact us by email at vipservice@newchic.com along with your order number. We would be delighted to help you!
L have bought several items from newchic n have been pleased the length n fit of my purchases. This time l ordered 3 tops which l loved n couldn't wait to receive. On the models in the photos they definitely look long line n would come down to mid thigh. L am of average height so imagine my disappointment when the tops only come to my waist... l have relooked at the photos n the tops are definetly pass the top of thigh. So very disappointed. Not worth the hassle of return so donated them. The sizing was perfect everywhere else.
Dear Customer,
We receive your disappointment.
To choose a correct size, we kindly suggest that you can measure your own size and then read the size guide on our product page instead of choosing your usual size since some tag size may be different from our size chart’s size number.
If the product you have received does not meet the information including the size on the product page, please contact us with the details of the issue you're having so we can assist you further by email to vipservice@newchic.com.
I ordered 2 shirts and only one rocked up tried contacting but didn't get anyone who wanted to help
Dear Customer,
We are deeply sorry for the unpleasant experience.
Due to insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Please contact us with the details of the issue you're having so we can assist you further by email to vipservice@newchic.com.
The cap *ISN'T* deep enough, cos it is just floating on my head (the wind blew it off my head)
The order was handled professionally. Thank you.
Dear customer,
Thank you for choosing Newchic.
For more sizes, you can check it in the description of the product page.
If you require any further information or assistance, please do not hesitate to contact us at vipservice@newchic.com.
Purchased items arrived sooner than I expected and response to my message that an item didn't fit well was fast snd customer-oriented.
Dear customer,
Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.
Have a nice day!
Still waiting for my order after 5 weeks, and one item will not be delivered
Dear Customer,
We receive your disappointment.
Usually, the package will be delivered on time in most cases. Sometimes the shipping time will be delayed due to unavoidable situations.
Please log into your Newchic account to find the estimated shipping time based on your chosen shipping method and tracking information after the order has been shipped.
If you have not received the parcel after the estimated shipping time, please contact us by email at vipservice@newchic.com along with your order number. We would be delighted to help you!
Would not recommend. My order was due to be dispatched over a month ago. The website shows no update and I've had no communication from the company. Disappointing.
Dear Customer,
We receive your disappointment.
Usually, the package will be delivered on time in most cases. Sometimes the shipping time will be delayed due to unavoidable situations.
Please log into your Newchic account to find the estimated shipping time based on your chosen shipping method and tracking information after the order has been shipped.
If you have not received the parcel after the estimated shipping time, please contact us by email at vipservice@newchic.com along with your order number. We would be delighted to help you!
The quality of the clothes is rather low and most of the clothes I ordered didn't really look like in the advertisements. The shipping to germany also almost took 2 months, but you can't expect much more for this prices.
Dear Customer,
We receive your disappointment.
Usually, the package will be delivered on time in most cases. Sometimes the shipping time will be delayed due to unavoidable situations.
We are sorry to hear that you're not satisfied with the quality. We are focusing on providing high-quality items for customers.
If the product you have received does not meet the information on the product page or the item has any quality problems, please contact us with the details of the issue in time by email to vipservice@newchic.com.
Like the shoes and the design. Fits fine but slightly too big being international size.
Dear customer,
Thank you for choosing Newchic.
To choose a correct size, we kindly suggest that you can measure your own size and then read the size guide on our product page instead of choosing your usual size since some tag size may be different from our size chart’s size number.
If you require any further information or assistance, please do not hesitate to contact us at vipservice@newchic.com.
I have not received my shoes nor have I had any reply to my numerous emails about this not acceptable!
Dear Customer,
We receive your disappointment.
Usually, the package will be delivered on time in most cases. Sometimes the shipping time will be delayed due to unavoidable situations.
Please log into your Newchic account to find the estimated shipping time based on your chosen shipping method and tracking information after the order has been shipped.
If you have not received the parcel after the estimated shipping time, please contact us by email at vipservice@newchic.com along with your order number. We would be delighted to help you!
About the Business
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
We are deeply sorry for the unpleasant experience.
We can assure you that we are a legitimate business and operate ethically with our customer's needs in mind.
We will do our best to ensure that the products shipped to our customers are in their best condition.
If your product turns out to be broken or defective, you could contact us at vipservice@newchic.com.