NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 3rd among Department Store sites.
Instant Feedback
I noticed immediately, but was trapped in your website, unable to cancel one of them.
So now I have 2 identical dresses!
I probably can alter one of them in to a skirt.
And what's with the after pay again and again. Annoying I lost track after a bit. Hopefully I did not end by being overcharged.
Before I ever order anything from NewChic again, I will make sure to research your website, to see if you have made it more customer friendly.
Too bad, I like much of your stuff, and the prizes!
I ordered frequently from you years ago, but stopped after no being able to figure out how to return an order, I didn't like.
At that time I stopped ordering, because it annoyed me, much like my experience with my most recent purchase.
Dear Customer,
We are deeply sorry for the unpleasant experience.
If you want to cancel the product, please contact us to change it. Once an order has been shipped, we cannot change or cancel it.
In order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Please contact us with the details of the issue you're having so we can assist you further by email to vipservice@newchic.com. After we see it, we will reply in time within 24H, hope you understand.
I am an 80 year old woman so I do not want male clothing.
Dear Customer,
Thank you for taking the time to leave your comment.
Please filter the category on our page. You can enter the keywords with the product name and find the item you want.
You are our very important customer, If you require any more further information or assistance, please do not hesitate to contact us at vipservice@newchic.com.
It was unbelievable since I did not have previous encounter with the company. Every thing went smooth. I will encourage others to buy from this company
Dear customer,
Thank you for choosing Newchic.
We will offer better and more affordable products for customers and improve our products' quality.
We can't wait to shop with you again soon!
The response was Quick and I was kept abreast. The parcel was also as I ordered
Dear Customer,
Thanks so much for letting us know about your great experience with us. We can't wait to shop with you again soon!
Bonjour je commande de temps en temps sur NewChic et jamais je n'ai eu de mauvaises surprises, de plus je trouve que la livraison est beaucoup plus rapide qu'avant. Bonne journée
Dear Customer,
Thanks so much for letting us know about your great experience with us. We can't wait to shop with you again soon!
The shirt I bought looks bad, the material is no good.
Dear Customer,
We are sorry to hear that you're not satisfied with the quality. We are focusing on providing high-quality items for you. For the material, you can check it in the description of the product page.
If the product you have received does not meet the information on the product page or the item has any quality problems, please contact us with the details of the issue in time by email to vipservice@newchic.com.
Newchic Team
I received the wrong model that I ordered. Please compare the order with what was sent
Dear customer,
Thank you for placing the order on Newchic. We are sorry for the inconvenience caused.
Newchic is focusing on providing quality items and services, please be rest assured that there are guaranteed after-sales services.
Due to incomplete/insufficient information, and in order to safeguard your personal information, please contact us at vipservice@newchic.com with order details. And then we will start from there. Thanks a lot.
Best regards,
Newchic Team
I have been waiting for the delivery for several weeks now and only get information about it when I ask.
Dear customer,
Thank you for choosing Newchic. We are sorry to know about your unpleasant experience.
We understand your concern about the delivery of your orders. Please be informed that orders will be delivered as per the delivery estimates provided which depend on multiple criteria. Usually the package will be delivered on time based on the chosen shipping method from the shipping date.
For any further assistance, you could contact us at any time via email: vipservice@newchic.com.
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Newchic Team
I ordered a wrap skirt and it turns out to be a fake wrap. I am a short lady and I knew I would need to alter it but not I need to completely take it apart and re cut and sew. If I knew it wasn't a true wrap I would have passed on this item.
I also ordered a dress and I knew I would need to shorten it and that worked fine.
My experience with NewChic went very well, I looked for a specific item and found it in my size easy to buy too.
Dear customer,
Thank you so much for your great support. We can't wait to shop with you again soon! Nice day~
This company is bogus... they will ship out poor quality products charge you in GBP and expect you to return it to China... then they will not accept the goods from Customs China. Very poor quality service. Try not to go near them
Very happy with the quality of the goods delivered. Delivery did take a little longer than usual (2.5 weeks), but that time did include the Queen's funeral, so unfair to deduct a star for that.
Dear customer,
We apologize for any inconvenience caused.
We will notify our developers to check this issue and try to optimize it as soon as possible. We kindly invite you to contact us via this email: vipservice@newchic.com. We will solve your problem positively.
Good range of products - sometimes hard to navigate site, to retrieve a previously viewed item.
I have order several items from NewChic They have all arrived except my last order that based on the time being delivered, I don't expect my last order to arrive anytime soon. I have come to the conclusion the this is normal. NewChic should, however, provide the delivery times more clearly when they provide information about the product. They should provide a better description of the product as I was thinking that some of the products included leather because of the picture, however, again I was wrong. It wasn't until I received the product that I realized that leather was not part of the material used to make the product. That's ok. I still like the product and I'm giving them as Christmas presents to my daughter and granddaughters. I believe they will love them. Thanks for the opportunity to present my feedback on the articles that I have purchased.
Dear customer,
Thank you for sending such a kind and enthusiastic comment.
Have a nice day!
Always find something good to my eyes here and the quality of the products are always to the expectations, consistent delivery of good service. Happy with the purchase!
Dear customer,
Thank you for choosing Newchic.
We will offer better and more affordable products for customers and improve our products' quality.
We can't wait to shop with you again soon!
There is always something good to my eyes here.
Always something good to my eyes on this website, happy to try something new
Always find something really nice on Newchic, always happy with the purchase
Always happy with the product lines available online with Newchic.
Always there are some items look good for a go and the price looks good too
L did not receive my parcel order No. *******. And no one is helping me. L ordered it on the 1st of September and never got it. L phoned the post office and they said you had to get in contact with them. But no one from your company has done anything. And l have spoke with you many times about this and still nothing. L feel l should get a refund as l end up reordering it. L ordered 3 in different order No. *******. You don't even get back to people and let them know you shipped anything. Please get back to me about order ******* since l never got it. L should get a refund.
Dear customer,
We apologize for this inconvenience. We will forward it to our leaders and try to add more stocks in the future if possible.
You are our very important customer, If you require any further information or assistance, please do not hesitate to contact us at vipservice@newchic.com.
Best regards,
Newchic Team
L really like your clothes. Only problem l have is it takes a long time to ship.
There is always someone available online for assistance if needed. The items I have ordered are as described when received, and the notifications of shipping and delivery are very helpful and beneficial. Thanks for all you do.
My shopping experience was positive. Thank you.
Great as always, thank you for your service.
I can't complain, my experience was hassle free, and thank you.
So far so good and will shop again. Until next time.
Always a pleasure shopping at Newchic.
This was a pleasant shopping time. No issue at all.
My shopping experience has always been a pleasure. Much appreciated.
My shopping experience was positive as always; no complaints.
The experience of this shopping went well. Much appreciated
Always great with NC. I love the customer service and especially how they handle the shipping of purchased items to insure timely delivery.
Assez satisfaite car j'aime leur style et les matières. Un petit couac sur la dernière commande qui vient du livreur! Mais depuis un certain temps, je n'ai eu qu'à ma louer de leurs services. Etant invalide, ça a coincé sur la livraison et j'attends toujours mes commandes avec impatience!
Correcte, maintenant j'attends de recevoir les articles
So confusing. 2 sizes listed, neither of which make sense. Total waste of time and effort. Shop elsewhere.
I never received my items I ordered and only when requesting a refund via PayPal dif I get any communication from them. Did receive my refund, that's why they were given a 2nd star.
Dear customer,
Thank you for placing the order on Newchic.
We will do our best to ensure that the products shipped to our customers are in their best condition and arrive at the earliest.
And we are looking forward to your valuable opinions after you received all the purchased items.
Let us know if you have any questions and you could contact us at vipservice@newchic.com with more details. We will do everything possible we can to help.
Best regards,
Newchic Team
About the Business
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thanks so much for letting us know about your great experience with us. We can't wait to shop with you again soon!