NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 3rd among Department Store sites.
Instant Feedback
I sent my purchase back and am waiting for a refund.
I don't understand why photos of clothes on your page are so few and limited, and why returning disappointing articles of clothing is so difficult.
A Little disappointed by the color chosen: purple and received mauve. I kept it anyway.
Generally. When choosing an item. Il is mentionné coton. But i can sa if il is thin or épais.
Dear customer,
Thank you for choosing Newchic.
Based on customer shopping experience and opinions, we will continue to improve our website, products, and customer services.
You are our very important customer, If you require any more further information or assistance, please do not hesitate to contact us at vipservice@newchic.com.
Best regards,
Newchic Team
I ordered green shorts here. They fit me in the right size. Good quality. I will use them. Given my past experience with online shopping, I was surprised. I've ordered shoes several times before but the size never fits me. I was very disappointed in the store, but then I was very happy when these shorts fit me. But for now, I don't risk ordering shoes!
I ordered green shorts here. They fit me in the right size. Good quality. I will use them. Given my past experience with online shopping, I was surprised. I've ordered shoes several times before but the size never fits me. I was very disappointed in the store, but then I was very happy when these shorts fit me. But for now, I don't risk ordering shoes!
I ordered green shorts here. They fit me in the right size. Good quality. I will use them. Given my past experience with online shopping, I was surprised. I've ordered shoes several times before but the size never fits me. I was very disappointed in the store, but then I was very happy when these shorts fit me. But for now, I don't risk ordering shoes!
My parcel arrived and the communication was acceptable. Unfortunately I received 2 x green dresses whereas I ordered 1 x blue dress. It is really difficult to communicate issues such as these, well I found it difficult and nothing has happened since I queried this.
Dear Customer,
We apologize that the shipping charge may fluctuate recently as it was affected by the courier company. Considering the safety and efficiency of delivery, we always seek for the reliable service to ship the parcel.
Spending money at any time on things you really don't need is stressfull. I am consoled when reminding myself it was not ALL for me. Kind regards, ev.
Having a lot of trouble placing the order. Paypal are sending me round in circles. After much investigation found out it was my fault. Regards, ev.
I was pleasantly surprised by the excellent quality of the products. Everything looked as it did in the advert and I couldn't be happier.
Dear Customer,
Thank you for sharing your pleasant experience. We look forward to your continued purchase from Newchic. Hope to serve you again in the future. Have a good day~
New chic always have something different. I love the style and colours although the fit can sometimes be a bit off. Jewellery is always good though.
High shipping for very small items but good quality.
The design of the bra is wrong, it's not a size issue but an anatomy issue. This bra will not fit a normal female... I have not even bothered to return the item as the postage would be too costly.
I am very happy with the items purchased. The look, fit, appeal, meet my full expectations. Just one complaint regarding one brown pair of shoes. Not about quality, fit, or looks, but your company was somewhat deceptive because the advertising failed to show the large letters printed on this one pair. I still like them but am disappointed only the I was not made aware of this prior to purchase. They fit and look good, except for the one thing as mentioned
Dear customer,
Thank you for choosing Newchic.
To choose a correct size, we kindly suggest that you can measure your own size and then read the size guide on our product page instead of choosing your usual size since some tag size may be different from our size chart’s size number.
You are our very important customer, If you require any further information or assistance, please do not hesitate to contact us at vipservice@newchic.com.
Best regards,
Newchic Team
I always wash my clothes when they come from afar. So now my parcel is in the wash. When it is dried and ironed I will try it. Until then, it looks roughly like the picture. Would be nice you could add in the description the kind a FABRIC that you are using, i. E. silk, cotton, polyester, etc so as to have a more accurate idea of what it would feel like once you get it.
Dear Customer,
Usually, the package will be delivered on time in most cases. Sometimes the shipping time will be delayed due to unavoidable situations.
As you may be aware, we have multiple shipping methods. Therefore we'd suggest you open this link and have a better understanding: https://www.newchic.com/shipping-methods-hc160.html
The shipping time will be also indicated on the checkout page. Please kindly check it.
If you have not received the parcel after the estimated shipping time, please do not hesitate to contact us at vipservice@newchic.com.
Best regards,
Newchic Team
Have made several purchases from this company - clothing, bags etc. ALways great items (too many!) and come well packed and in reasonable time for International!
Like them a lot.
Recommend.
Dear Customer,
Thanks so much for letting us know about your great experience with us. We can't wait to shop with you again soon!
Always great clothes and usually good postage.
Great items and usually fairly quick postage.
I have previously purchased shoes from Socofy which are beautiful, comfortable and I have worn them forever. My latest purchase however is not so good. One pair is crooked, and does not have enough strap to securely attach the shoe. The other pair are passable but I do not think they will become favourites as their predecessors were. Quite disappointed in the drop in quality and finish of these shoes
I waited almost two months for an Item but never seen or heard from them. After getting tired of waiting, I contacted them only to have them tell me that Item wasn't available. But I did get my money back - after I asked for a refund. They will never get my business again.
Placed order about couple days ago and got it arrived today. This was my first order so I was very excited. Yes! I like the well packaging and received with good condition. Awesome experience.
Not reliable. I placed the order and paid in advance and never received my package until now. I have no contact what so ever to contact. I have sent several e mails no one is bothered to reply. Sorry this rating as I was always ordering from you but this time you let me down.
Dear Customer,
Thank you so much for your great comment! It means a lot to us!
I cant take pictures of the problem with the dress so i just need an address to send it back to you so you can send me another one ive called you and there has nevere been an address sent to me please send me your address so i can return it to you stella
Dear Customer,
Thank you so much for your great comment! It means a lot to us!
I wished to purchase 3 scarves. SKUJ*******. Your system failed both of us by not allowing me to go back in and correct the shopping cart... so I got two Black scarfs when all I wanted was 1 Black, 1 Blue and 1 Tan. Despite several attempts to rectify the situation, some algorithm decides that's not going to happen but takes my money anyway, leaving me thinking " This is not good enough".
Okay. There is no way I can use 50 characters. I don't have that much to say. Please don't send me anymore of these surveys. Thank you.
Dear customer,
Thank you very much for taking the time to show your support to Newchic. Hope our service will keep you coming back!
Quite seamless experience. Site automation has a good hunch on my taste on boots and I bought a pair. Payment and tracking the delivery worked as it should and I really like them.
Dear customer,
We apologize for this inconvenience.
We know the importance of easy and security payment. And we offer PayPal, VISA and MasterCard. And there's more, check out this link to see various local payment services that we support: https://www.newchic.com/payment-methods-hc159.html
For any further information or assistance please feel free to contact us via this email: vipservice@newchic.com, and we will solve your problem positively.
I ordered 6 shoe loafers (shoes without lace) on 09/17/22. This package was shipped from Hong Kong by air plan. I thought it must be delivered at least 10 days as usual. But it came to my address within 1 week. I absolutely trust in this seller 'cause it has shown up its service has been so excellent. Thanks a million to Newchic.
Dear Customer,
Thank you so much for your great comment! It means a lot to us!
About the Business
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Thank you for placing the order on Newchic.
We will do our best to ensure that the products shipped to our customers are in their best condition and arrive at the earliest.
And we are looking forward to your valuable opinions after you received all the purchased items.
Let us know if you have any questions and you could contact us at vipservice@newchic.com with more details. We will do everything possible we can to help.
Best regards,
Newchic Team