NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 3rd among Department Store sites.
Instant Feedback
One XL looks fits OK a little big at neck
The other one, size L, because off-center drape is huge gave it away fits like XXXl
Since ordering from NewChic I can say they are the Best. I lost $75.00 from another order site and should of read the report of bad Business, Sorry.
NewChic send the right size and refund money back to your account at a timely request. I just know that after my first order came right that any order I requested would be just as good as the first.
Dear customer,
Thanks for letting us know about your happy shopping experience so we can show recognition where it is due. Happy day!
I purchased a handbag for a Christmas gift and it arrived nicely packed, it is so beautiful and I know my sister in law is going to love it. I am looking forward to getting more stuff. Your shoe sizes could be a bit larger for the bigger foot as your shoes are gorgeous and of course size 6 or 7xl dresses for us voluptuous ladies would also be a boon for us. Wink wink. Overall love the site.
Dear Customer,
Thanks so much for letting us know about your great experience with us. We can't wait to shop with you again soon!
All of My Shoping Experiences With NewChic; (But; Shipping is Just To Long to The USA)!... THANK YOU.
Dear customer,
Thank you for sending such a kind and enthusiastic comment.
Have a nice day!
I am based in Botswana, Africa. For some time, even during Covid-19 Pandemic, shipments were taking place but for some reasons, of late there has been blatant cancellations of orders which are scantly explained. My understanding is that the world is emerging from the pandemic and most countries have relaxed the lock-downs, why should there be cancellations yet the focus should be on recovery? Is it a ploy to segregate some of the markets? This does now reflect the new world order. Orders should be honored despite one's geographical location, flights are moving all over the world and service should be given equally.
Dear customer,
Thank you for taking the time to leave your comment.
We appreciate that you let us know how we might better improve our service. We will send your feedback to our related colleagues.
We will seek better logistics providers to cooperate to provide high-quality services to customers around the world.
You are our very important customer, If you require any further information or assistance, please do not hesitate to contact us at vipservice@newchic.com.
Great, avoid unnecessary cancellations
I received items which were wrong size, emailed and asked for return and refund, two weeks ago. As yet, sstill no response from NewChic. Very disappointing, I will not shop at NewChic again!
Dear Customer,
Thank you so much for your great comment! It means a lot to us!
The webpage only allowed me to place my choice of item in shopping basket after several attempts and I almost decided to give up when the item appeared in shopping basket and I was able to place my order. I hope that this is the only problem I have and my order will arrive without delay.
The items I wanted were not available in my size, which is very disappointing.
My shopping experience has been very pleasant, and I love the designs on Newchic.
Newchic is easy to use with lots of incredible items to choose from at reasonable prices.
My shopping experience has been very pleasant.
I still haven't had a refund of a dress I returned earlier in 2020, so I am disappointed, but i do like Newchic and I still want to make purchases. But I would like my refund if you could find my order and return history and make the refund please.
Merchandise was great, but one item was too big. New Chic help chat resolved my problem in no time! I highly recommend dealing with New Chic, they are fast and honest, this is why I have often purchased from them!
Dear Customer,
Thanks so much for letting us know about your great experience with us. We can't wait to shop with you again soon!
All the underwear is a great fit and very comfortable, so feminine with sumptuous detailing, I now have a cleavage again without any uncomfortable underwire.
Dear customer,
Thank you for choosing Newchic.
We will offer better and more affordable products for customers and improve our products' quality.
We can't wait to shop with you again soon!
Somewhat large, with an inner sole, wearable. Colours are gorgeous.
Packaging arrived soaked and soggy. Shoes inside were fine.
Dear Customer,
We apologize for this inconvenience. We will inform our developers to check and optimize it. Thank you very much for your feedback.
For any further information or assistance please feel free to contact us via this email: vipservice@newchic.com, and we will solve your problem positively.
Recommend adjusting the website so it is possible to return to same search point on display
The moccasin style shoes that I ordered are the most comfortable I have ever worn. Light and flexible they hug the foot like a glove. The only problem is with the size on certain styles, they are too long-46 rather than 44 for a size 12. Great price too.
Dear customer,
Thanks so much for letting us know about your great experience. Enjoy shopping with Newchic again next time and have a nice day!
Your website operates smoothly and intuitively making for a pleasant experience
NOT SATISFIED AT ALL SINCE THE SOLES OF THE SHOES LEAVES STAINS (FOOTPRINTS) ON FLOOR WHERE EVER I GO.
THEREFORE I CANNOT WEAR THEM!
SORRY I DIDNT MAKE ANY PHOTOS. I THREW THEM AWAY...
Dear customer,
Thank you for sending such a kind and enthusiastic comment.
Have a nice day!
The product quality is not bad. But they don't meet the deadlines for the shipping.
Even if you pay the express shipping. They took 13 days to prepare my order and now it didn't arrrive in time.
The only help I could find from their assistant Suzain was "to be patient".
Dissapointed
Dear customer,
Sorry for leaving you with an unpleasant shopping experience.
Some products are in great demand and cannot be dispatched immediately. We have marked the words like "Expected dispatched on (date)" on the product page. You can see that after you choose the size and color. Available items will be shipped in 1-2 days basis.
Usually, the package will be delivered on time in most cases. Sometimes the shipping time will be delayed due to unavoidable situations.
As you may be aware, we have multiple shipping methods. Therefore we'd suggest you open this link and have a better understanding: https://www.newchic.com/shipping-methods-hc160.html
The shipping time will be also indicated on the checkout page. Please kindly check it.
If you have not received the parcel after the estimated shipping time, please contact us by email at vipservice@newchic.com along with your order number. We would be delighted to help you!
Best regards,
Newchic Team
NewChic has been my go-to for years for fun, affordable fashion. The website is easy to use and checkout was fast and simple,
Dear customer,
Thank you for choosing Newchic.
We will offer better and more affordable products for customers and improve our products' quality.
We can't wait to shop with you again soon!
I used to like the website more, but it seems a little confusing. Checkout was fast and easy, but the shipping defaulted to priority shipping at $22.70 when I wanted ground. That is NOT good and I am not happy about it.
My total at checkout kept changing. Shipping kept changing and the discount kept changing. I paid about $16 more than my original total--$10 on the original discount (went from $30 to $20) and $6.00 on an additional coupon the site offered me just before paying but never applied. It is really disappointing and I used to shop here a lot but now I think not
Service and response is fanstastic. But information on stock Availability is poor.On several occassion i have placed my order. Only to be advised no stock available and the waiting time will take 2-3 weeks. Too long then you have the process of the Refund ETC which is time consuming to follow up. Stock position should have the latest update.EG last week i ordered 10 items. After paying full i was informed 5 items are out of stock. Then i have to look for replacement and again i was encounteService and stocred with same problem, Item Stock out.
People like Suzain Megan and Irene are really fantastic people who goes out of their way to cater to our needs and problem
Dear Customer.
Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.
We appreciate that you let us know how we might better improve our service. We will send your feedback to our related colleagues to improve the inventory status.
You are our very important customer, If you require any further information or assistance, please do not hesitate to contact us at vipservice@newchic.com.
Best regards,
Newchic Team
Service and response is fanstastic. But information on stock Availability is poor.On several occassion i have placed my order. Only to be advised no stock available and the waiting time will take 2-3 weeks. Too long then you have the process of the Refund ETC which is time consuming to follow up. Stock position should have the latest update.EG last week i ordered 10 items. After paying full i was informed 5 items are out of stock
So far no problem very happy. Pity a, ot of the shirts that i like do not have pockets. I have place 0rder for 5 shirts Hopefully you have stock for the size that i have ordered. A feww times i ordered but to learned later stock not available
Shipment sometimes delayed, but customer service and response is TOP CLASS
I ordered these shirts for summer; the first order was delivered in a month later and 2nd order never made it because they didn't have a stock available. The shirts are nice, good fabric, size pretty accurate, good Customer Service but don't count on them for summer as they will not be delivered on time unfortunately!
Dear customer,
Thank you for choosing Newchic! We are happy to hear about your pleasant experience. Have a good day~
Can't get help in finding out if the FEET LENGTH is the inches of my foot or the inches of the sandal.
I immediately received a response answering my question after commenting on my experience. You measure your actual foot--not the shoe. I put one pair of shoes in the washer and dyer (I have two pairs) and they held up beautifully. The sizes tend to run larger than at most USA shoe stores, so I just now ordered 1 1/2 size smaller than I did the first two times. I've been stopped on city streets by men asking me where I got my beautiful shoes. Have never received so many compliments.
Dear Customer,
Thank you for choosing Newchic!
Your positive feedback allows us to know that our efforts are appreciated.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com. We will surely help you anytime. Have a nice day!
Best regards,
Newchic Team
Can't get help in finding out if the FEET LENGTH is the inches of my foot or the inches of the sandal.
The huge variety of unique shoes. I bought a pair a couple years ago and people stop me on the street, telling me how beautiful they are.
I placed two orders, one was canceled (*******) and the other still hasn't received (*******). Unreliable site, does not deliver the products and the contact to complain does not exist. Not recommended.
Dear customer,
Thank you for sharing your great experience. We are delighted to hear our service and products have met your expectations. Happy day!
I wish to comment on two purchases where the payment was accepted and then reimbursed because delivery could not be fulfilled for one reason or another.
This action frustrates my purchasing decisions, not knowing whether or not I will receive delivery after a time-consuming purchase.
Dear customer,
Thank you for choosing Newchic and for leaving us a good comment. We will continue to offer the best level of service to our customers.
Newchic looking a good website to buy both men and women stylish cholthes. At the low amount you will be seem stylish..
Dear Customer,
Thank you for taking your time to leave us the comment here.
We have always been dedicated to offering you the best level of service at any time and making sure that you are always satisfied.
If you have any other questions or feedback, you could contact us through this email address:
vipservice@newchic.com
We will reply as soon as possible.
Best regards,
Newchic Team
Los pedidos que he recibido hasta ahora son perfectos y no tengo ninguna queja. Gracias por vuestra atención.
Dear Customer,
Thanks so much for letting us know about your great experience with us. We can't wait to shop with you again soon!
About the Business
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Department Store Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Thank you for sending such a kind and enthusiastic comment.
Have a nice day!