NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 3rd among Department Store sites.
Instant Feedback
Some years ago I found this company. At the beginning it seemed that the company is too slow but now when time is passing so fast you even can't notice this month. I understand that local Institutions make the purchase delivering also longer as it could be. So, thanks a lot for your care and attention to your clients.
My experience is rather new, but I think the shopping is OK.
DO NOT TRUST THIS COMPANY. Turns out the green dress was discontinued. Instead of informing me so I could cancel the order, they grabbed a dress similar to what I order in another color thinking I would be good with it. Not even the same dress. They refuse to make it right. Offered to give me a $12 credit and i get to keep the ugly blue dress.In order to get a refund I have to ship dress back at my own expense.
Dear customer,
Thank you for placing the order on Newchic. We are sorry for the inconvenience caused.
Items usually will be delivered in the same color which you selected at the time of placing the order. We stand behind the quality of our products and item material info is available right from the description on the product page.
Please be rest assured that there are guaranteed after-sales services. Who bears the postage of the return, varies from the different return conditions. Learn more about the return issues at https://www.newchic.com/help_center/return-faq169.html
Due to incomplete/insufficient information, and in order to safeguard your personal information, please contact us at vipservice@newchic.com with more details. We will provide you with a reasonable solution.
Best regards,
Newchic Team
I want to thank you for your help with the order, I received the goods on time and was very satisfied
Dear customer,
Thank you for sharing your pleasant experience. Look forward to your continued purchase from Newchic and hope to serve you again in the future. Have a good day~
Very long order delivery. Thereby reducing interest in shopping activities at newchic.
Dear customer,
We receive your disappointment.
Please log into your Newchic account to find the estimated shipping time based on your chosen shipping method and tracking information after the order has been shipped.
If you have not received the parcel after the estimated shipping time, please contact us by email at vipservice@newchic.com. We will be happy to help!
We will seek better logistics providers to cooperate to provide high-quality services to customers around the world.
It was not clear that color had to be selected even when there was only one color.
Dear customer,
Thank you for choosing Newchic and for leaving us a comment.
If there is one color only shown in the attributes section, it still needs to be selected. Based on the customer shopping experience, we will continue to optimize our website.
If you have any questions, you could always contact us by email at vipservice@newchic.com. We will reply as soon as possible. Have a nice day!
Best regards,
Newchic Team
I ordered a bra on April 9th. It was still processing by April 18th and said it would ship on the 18th… I wanted an update on the 19th so I contacted them to see why my order was still processing and why it hasn't been shipped… the customer service rep then tells me that the item is sold out! They didn't even think to notify me about this until I questioned it 11 days later! They probably wouldn't of even notified me at all had I not reached out. They then kept trying to get me to purchase something else in exchange. Um no! For it to just be "sold out" again but yet I can still see the item is available on the website. False advertising! If you get anything from here, good luck. They like to false advertise and just want your money. I better get my refund!
Dear customer,
Thank you for choosing Newchic. We are sorry to know about your unpleasant experience.
The processing time varies based on the items you buy, with items in high demand marked "Expected dispatched on (date)" on the product page after the attributes such as the size and colors are selected. We are coordinating with the supplier.
If you have any questions or need further help, please feel free to contact us by email at vipservice@newchic.com. We will do our best to help. Thanks!
Best regards,
Newchic Team
Problem registering my PASSWORD and EMAIL ADDRESS. My order is for 1 dress and 1 pair of ear-rings. Having put my password and email address in four times, I was concerned that I might be sent four orders.
Dear customer,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.
We are a customer-centric Chinese online store dedicated to providing customers with quality products. There is a reassuring after-sales guarantee.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
Problem registering my PASSWORD and EMAIL ADDRESS. My order is for 1 dress and 1 pair of ear-rings
Stop with the questions Just send the shoes
If you do a good job and I like the shoes I will improve my rating
I received my order the shoes were as expected they were in very good condition, they look good and fit well.
The delivery was also very good.
In my original comment I was surprised that I was asked if I was happy immediatly after I placed the order, this in my opinion is to soon.
But I can assure you I am very happy now.
Dear customer,
Thanks so much for letting us know about your great experience with us. We can't wait to shop with you again soon!
Best regards,
Newchic Team
Stop with the questions Just send the shoes
If you do a good job and I like the shoes I will improve my rating
Beware they will be asking for your identification in order to give it some people to use careful with people using your inforamtion in the whole the world
Dear customer,
Thank you for your support of Newchic.
Newchic has always been committed to providing customers with high-quality services, but it also needs to ensure the security of transactions, so it is indispensable when registering and purchasing, sincerely hope to get your understanding.
Newchic uses industry-standard encryption to protect the confidentiality of your data. Your privacy is safe with us. Learn more: https://www.newchic.com/privacy-policy-hc172.html
If you have any questions in the future, you can contact us by email: vipservice@newchic.com We will reply as soon as possible.
Newchic Team
They sent completely wrong item, I opened a PayPal case because they wouldn't refund me. Telling me to close the case then they'll refund me. They lied about destination also, so took almost a month to get to me. PayPal is dealing with it now. So don't waste your time or money with this shady company. The pictures show the difference…. And they tried to say it's the same.
Dear customer,
We are sorry for the unpleasant experience caused.
There is a reassuring after-sales guarantee. The full policy of the return and refund is here: https://www.newchic.com/return-and-refund-hc162.html
Usually the package will be delivered on time based on the chosen shipping method from the shipping date. Sometimes it will be delayed due to unavoidable situations during international transportation. We always strive to provide satisfactory shipping service to our customers.
We stand behind the quality of our products and item material info is available right from the description on the product page.
The precise color of the items may vary depending on the specific monitor, the settings and the lighting conditions. The items colors depicted should only be used as an approximate guide.We hope your understanding.
However, if you feel that you have received an item that is the wrong color, please contact us and offer us more details at vipservice@newchic.com. We will be happy to help!
Best regards,
Newchic Team
I really love the design and neutral color. This pants is so comfy and you can wear as many ways. The quality is very good.
This website is very convenient to use and it is easy to find everything that you are interested in. I also liked the service as it was smooth and troubleless. I really appreciate that.
Having trouble picking a true size for me. I normally shop spontaneously and if I see something that looks comfortable and looks pretty and price is reasonable I'll buy it.
Dear customer,
Thank you for your great support to Newchic! We are very sorry that the product size problem has caused you doubts. The product page usually has a size guide. It is recommended that you can choose the appropriate size through careful measurement. Usually, different regions and different products have different sizes.
If the product you received does not match the description on the page or other problems, you can contact us by email: vipservice@newchic.com
Best regards,
Newchic Team
The order took 1 month to get delivered, and it was a really Bad fit and bad quality on most of the items (3 out of 4). You even have to pay for the return shipping fees. I will never order from them again.
Dear customer,
Thanks for your order and we are sorry for the inconvenience caused.
We stand behind the quality of our products and item material info is available right from the description on the product page.
The product page usually has a size guide. It is recommended that you can choose the appropriate size through careful measurement. Usually, different regions and different products have different sizes.
The shipping time is subject to your choice of mailing method. At present, it may be delayed by customs and the intention of the epidemic. Hope to get your understanding.
There is a reassuring after-sales guarantee. The full policy of the return and refund is here: https://www.newchic.com/return-and-refund-hc162.html
Usually we will arrange the refund after we confirm the receipt of the returned package. However, if you are in urgent need of handling the returned parcels, please contact our customer service and provide a tracking number for the returned parcels.
If the item has any quality problem, please feel free to contact us through this email address: vipservice@newchic.com. Thank you in advance.
Newchic Team
The website is enjoyable to browse. There is an unusual choice of ladies clothing. The response to orders is quick. Although despatch is from overseas, the package arrived quite quickly.
Easy to use website and comprehensive descriptions of sizing. I just wish delivery could be soomer!
No quality, I ordered a couple of stuff from this people. Shoes & pants everything is fake do not purchase anything from them when you try to return something they will offer you a discount if you say no, you will not receive any return the bill from them they want you to mail it by yourself with out your a shipping label Thick thick thick material
Dear customer,
We are sorry for the inconvenience caused.
Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html Please check it for more details.
We have clear pictures and detailed descriptions of the texture and design of the product shown on the product page. And the product may be slightly different than the pictures due to monitor, light settings and conditions which is unable to avoid and beyond our control. We hope you understand.
If the product you receive has any quality problems, please contact us by email: vipservice@newchic.com We will provide you with a satisfactory solution.
Best regards,
Newchic Team
Like the selects Not able to purchase all desires items due to quick sale out.
Dear customer,
Thank you for your great support.
Sorry to hear your comment.
We have marked the words like "Expected dispatched on (date)" on the product page. You can see that after you choose the size and color. Available items will be shipped in a 1-2 days basis. For out-of-stock products, we will follow up the information and return them in time, hoping to not cause you too much trouble.
If you have any questions in the future, you can contact us by email:vipservice@newchic.com we will do our best to help you.
Best regards,
Newchic Team
I have been a good customer for 5 years... the last order I got they sent 5 size eight pieces of clothing!... I have tried and tried to contacted them how I could get a refund or credit to no avail... they wont help me or tell me where to send the cloths for refund and I now feel that they are waiting for the 30 days to be over... I am so mad... I will never ever shop New Chic again!... too I will be telling all my friends about the appalling treatment I have received... I have no more words!
LE PRIX DES LIVRAISONS EST TROP ÉLEVÉ...! On réfléchit vraiment avant d'appuyer sur validité commandes (voir vos concurrents) 24nov2021 vers 06h35
Dear Customer,
We are working hard to stay competitive on prices. But quality is what we think first and we can't let you down.
The shipping cost varies, mainly due to package size and shipping address. Our system calculates that for you during checkout. So you could see that before payment.
We are sorry that the shipping cost has caused you trouble. It may fluctuate due to the impact of express delivery in the near future. We have been working hard to seek better cooperation with logistics providers, sincerely we hope to get your understanding.
If you have any questions, you can contact us by email: vipservice@newchic.com.We will surely help you anytime.
Best regards,
Newchic Team
Qualité très bonne, les couleurs ne passent pas, les tailles sont correctes. Les colis arrivent emballés correctement.
Dear customer, We love to hear this. Thanks so much for letting us know about your great experience. Any questions, please contact us via vipservice@newchic.com and give us more details. We will do our best to help you.
About the Business
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Thank you for sharing your pleasant experience.
Usually the package will be delivered on time in most cases. Sometimes the shipping time will be delayed due to unavoidable situations during the international transportation.
And we will continue on working hard to seek better cooperation with logistics providers.
If you have any questions, you could always contact us by email at vipservice@newchic.com. We will reply as soon as possible. Have a nice day!
Best regards,
Newchic Team