NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 3rd among Department Store sites.
Instant Feedback
I have never ever had such a problem before never.
So please I'm De hearted please I need my order
Badly. When I'm getting the order please?
A listán szereplő ár, és a vásárlásnál feltüntetett ár nem egyezett.
Amazing unusual models and products! A walk through this site is a holiday! I'm sure I'm seeing this site for the first time. BUT! When registering, the site writes that my email is already registered, it is not possible to restore the password. The new registration took place when I made a mistake in the email address. Only then it turned out to make an order. Now I'm looking forward to the package.
Dear customer
Thanks for placing the order on Newchic.
We are sorry to hear your comment.
About how to reset password, please follow the steps,
1. Click“Forgot your password”on the page https://www.newchic.com/login.html?allht=1
2. Enter your email address and access code, then click “Continue”
3. Check your email inbox for the reset instructions
4. Click the reset link in the email and enter your new password.
Any questions, please feel free to contact us at vipservice@newchic.com and give us more details. We will do the best to assist you.
Newchic Team
The windows I needed to enter my details only revealed my name. The other windows did not display anything.It badly needs attention NOW! You must be loosing a lot of sales!
Dear customer,
We sincerely apologize that we may cause your inconvenience. Would you mind telling us more details about how we can do to better improve our service via this email: vipservice@newchic.com?
We appreciate that you let us know how we could better serve our customers.
Best regards!
Order multiple seeds Climbing Clematis, Garden Fragrant Flower Bonsai Seeds, Ice cream Tulips, Magnolia and more. Not a single one, that actually germinated, was what i ordered. I got these random weeds which began to take over my garden! So upsetting and disappointed in myself for believing that something i ordered from overseas wouldn't be a scam. Do not buy any seeds from this website unless you like to gamble with your time, money and garden.
Dear customer,
We are sorry for the inconvenience caused.
Whether the product will grow depends on many other conditions of the circumstance it is in including sunshine condition, the right humility and watering condition. Therefore, it is difficult to guarantee it. We suggest you read more articles on website about the planting so that you can grow it successfully.
Newchic is a legitimate company that serves returning and new customers globally. Please check out this link: https://www.newchic.com/about-us-hc171.html
If you have other questions, please feel free to contact us by email:vipservice@newchic.com.
Best regards,
Newchic Team
Kind of difficult to correct some informations in time! But it's okay :)
The experience is good, what I like the most is the constant up-date they make.
Dear customer,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
Good - will let you know more when I receive my purchase
I thought I had the order fixed and it wasn't.
I was dazzled by big stuff about a discount or something and then found my order was empty. So started again and found I had 2 skirts on order.
Fussed around the site a bit and finally got on "contact us" (or some such). Anna was wonderful in cancelling the second order.
Dear customer,
We are sorry for the unpleasant experience for you.
Regarding the reasons for the unavailability of coupons and operating instructions, we kindly suggest you to check the following link: https://www.newchic.com/help_center/coupons-and-points-faq156.html
Friendly Tips: Different coupons have different ranges of use. It is recommended to click on the ""My Coupons"" center to view the description of the currently available coupons.
Our website has related operation guidelines. You can check the link: https://www.newchic.com/new-user-guide-hc154.html
If you have not yet resolved or other problems, please feel free to contact us via email: vipservice@newchic.com We will reply as soon as possible.
Best regards,
Newchic Team
I thought I had the order fixed and it wasn't.
Didn't realise postage and package was so expensive in the UK nor took so long, lesson learned for next time. Obviously the expense of the packaging and the long lead time was because the shoes came from the USA. Worth the wait and even with the packaging costs appear to be excellent value for money, and they look good too. Just be careful when viewing re were the goods are coming from as you will not see the true cost till you actually start to place an order, but you will see the full cost before you actually confirm the order.
Didn't realise postage and package was so expensive in the UK nor took so long, lesson learned for next time
Very pleased with quality style and choice of clothes form NewChic. I can always find clothes in different styles that I can't find elsewhere which are well made and value for money. When wearing these clothes, they are often commented on by friends wanting to know where I got them. Delivery is good and quite quick even though coming from China. Would recommend to all.
Dear customer, We love to hear this. Thanks so much for letting us know about your great experience. Any questions, please contact us via vipservice@newchic.com and give us more details. We will do our best to help you.
Still the delivery cost must be expensive. I will consider.
Dear customer,
The shipping cost depends on package size and shipping address. So it has to be calculated by the system during checkout. It can help to check out this link: https://www.newchic.com/shipping-methods-hc160.html
There are related instructions on our website regarding the usage guidelines. It may fluctuate due to the impact of express delivery. We have been working hard to seek better cooperation with logistics providers, so we hope to get your understanding.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com
Best regards,
Newchic Team
Still the delivery cost must be expensive.
After 2 months of payment, nothing was received. Hard to in contact with them ordered item claimed out of stock, but on the shop still put up for purchase, changed 2 times, end up need to top up payment, some sort of asking you to pay more and more scam thing, cannot locate them, cannot fidn them, like hanging, so unsecure. To me they are protected by multi layer of wall, in fact if they do not return my money, nohting i can do. Don't even rate a Star.
Dear customer,
Our apologies! Some products are in great demand and cannot be dispatched immediately. We have marked the words like "Expected dispatched on (date)" on the product page. You can see that after you choose the size and color. Available items will be shipped in 1-2 days basis.
We will monitor the situation and if unfortunately the order can not be shipped on the expected dispatch date, we will contact the customer again.
Please contact us by email to vipservice@newchic.com along with your order number. We would be delighted to help you!
Misleading shipping options, very very long delivery time, questionable overpriced goods.
They gave me a handful of shipping options and I took the standard shipping option as it was the cheapest option ($8.99) and was given the impression that it'd be received in 2 weeks. It took roughly 2 months for the products to arrive. They're packaged as "BangGood" which clearly is not the name of this company. And to top it all off the 2 shirts which combined come out to like $45, are very cheaply made, uncomfortable, and are starting to lose buttons after just the first wash.
They're trying to refute and fight me at every little twist and turn on any complaint and refund process. This is easily one of the worst online shopping experiences I've had in ages.
Dear Customer,
We are very sorry for the unpleasantexperience for you. Newchic has always been committed to providing customers with high-quality services. The shipping time is subject to your choice of mailing method. At present, it may be delayed by customs and the intention of the epidemic. Hope to get your understanding, and we are always looking for better cooperation with logistics providers of our company fluctuates due to the impact of the freight rate. We sincerely hope to provide customers with better services.
We will truthfully report your demands and feedback to the relevant departments. Hope to get your understanding. Regarding the packing issue, we will conduct a review of the relevant staff in the warehouse involved in this. Thank you for drawing our attention to this case. If you have any questions in the future, you can always contact us via email: vipservice@newchic.com Have a nice day!
Best regards,
Newchic Team
First time up but wait until Ive received the goods please
Dear customer,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
First time up but wait until Ive received the goods please
Have had trouble paying with visa. With gift should have been $55+but order quotes $75.91.
Dear customer,
We're sorry to hear this! Please kindly refer to the current price shown on the product detail page after you select your country, since the price might be changed due to time/promotion/currency.
We will do our best to improve the website, and we are committed to giving customers the best shopping experience.
You are our very important customer, If you require any more further information or assistance, please do not hesitate to contact us at vipservice@newchic.com
Best regards,
Newchic Team
Have had trouble paying with visa. With gift should have been $55+but order quotes $75.91.
I want to wait and see the product. Also, I should have got an additional discount/coupon of $6, that the check out process did not let me apply.
Dear customer,
We don’t intend to cause trouble to you. Your coupons can be found in your Account > My Assets > My Coupons.
Regarding the reasons for the unavailability of coupons and operating instructions, we kindly suggest you to check the following link: https://www.newchic.com/help_center/coupons-and-points-faq156.html
Please note that some coupons is valid for regular price item, exclude sale item.
If you have not yet resolved or other problems, please feel free to contact us at vipservice@newchic.com
We do our best to offer you best solution.
Best regards,
Newchic Team
I want to wait and see the product. Also, I should have got an additional discount/coupon of $6, that the check out process did not let me apply.
Since global marketing has been an issue, the Chinese created these sites, take orders and then expect you to wait for the making and delivery to you FROM CHINA. You know ships are going to take at least a month to deliver. BUY WISELY AND INFORMED. THIS IS A CHINESE SITE. THAT'S WHY THE FIRST THING I LOOK FOR WHEN GOING ON A SITE IS FOR AN AMERICAN CUSTOMER SERVICE PHONE NUMBER. IF IT DOESN'T HAVE ONE, I MOVE ON.
Dear customer
Thanks for placing the order on Newchic.
We are sorry to hear your comment.
We have specific estimated shipping time for the different countries with different shipping method which you can check at this link: https://www.newchic.com/shipping-methods-hc160.html
The shipping time will be also indicated on the checkout page. Please kindly check it.
Any questions, please contact us via vipservice@newchic.com and give us more details. We will do our best to help you.
Newchic team.
The site isn't always easy to navigate.
Categories are too general, would be nice to be able to look for wide blouses, for instance, or short pants, without getting a lot of other items.
And the delivery times can be very long. Also, often products appear as available and then you get afterwards the message that it is not, that is a disappointment. But on the whole, this is a good place to buy original clothing for a good price.
Categories are too general, would be nice to be able to look for wide blouses, for instance, or short pants, without getting a lot of other items.
Unfortunately I experienced one of my worse online orders ever. It's been two months I'm waiting for the order to be delivered and yet is still not even dispatched.
Dear customer,
Thank you for your order and we are sorry for the insufficient stock.
For the out-of-stock items, we have marked the words like "Expected dispatched in xxx business days" on the product page. You can find it under the price after you choose the size and color.
Some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. The procurement of the unavailable items has been processed. As soon as the products are in stock, your parcel will be dispatched at first.
Once we get the update about the restocking from the warehouse, you will be informed in detail via your registered email address. If you didn't receive our email, please check your spam folder as the email may be there.
Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details/Order Tracking).
https://www.newchic.com/account/orderlist.html
If your order is out of stock, you can choose to wait or get a refund.
If you want to cancel your order, please contact our customer service to cancel it.
Once the order was canceled, we will issue the refund within one business day. And the refund will be processed back to your original payment method. The expected refund time depends on your original payment method.
We apologize for the inconvenience caused. And your understanding would be highly appreciated.
Any questions, please contact us via vipservice@newchic.com and give us more details. We will do our best to help you
Newchic team.
About the Business
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Thank you for placing an order on Newchic and sorry for the inconvenience caused.
The price of the product will fluctuate due to time/promotion/currency, and we hope to get your understanding. Newchic has always been committed to providing customers with quality products. If the products you receive have any quality problems or other problems, you can always email us: vipservice@newchic.com We will do our best to help you
Best regards,
Newchic Team