NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 3rd among Department Store sites.
Instant Feedback
Good but buggy. Had to enter shopping details several times. I think this was just a bug in Instagram
Good but buggy. Had to enter shopping details several times
Ok, It's quite complicated to explain, but pictures are beautiful, but every stuff I've got is poor, except some jewelers.
Free shipping when I made the extra purchase I do not get the free shipping
Dear customer
Thanks for placing the order on Newchic.
We are sorry to hear your comment.
We have checked that you have chosen Priority Air Mail as the shipping method. For this shipping method, Free shipping condition: Items total (after discounts) > CA$173.00, otherwise depending on the actual fee of shipping. If you choose Newchic Standard Shipping as shipping method, you can enjoy free shipping when the item total is over CA$149.00. Please click this link for more details. https://www.newchic.com/shipping-methods-hc160.html?country=38
Any questions, please contact us via vipservice@newchic.com and give us more details. We will do our best to help you.
Newchic team.
Free shipping when I made the extra purchase I do not get the free shipping
Nederland stond niet in de verzendlijst, dit moest ik met de chat vragen, jammer geen afterpay mogelijkheid
Dear customer,
Thank you for choosing Newchic! Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress. Please feel free to contact us again for any kind of query related to our website. We will surely help you anytime.
If you have any questions, please do not hesitate to contact us by email: vipservice@newchic.com, have a nice day!
Best regards,
Newchic Team
Nederland stond niet in de verzendlijst, dit moest ik met de chat vragen, jammer geen afterpay mogelijkheid
Ordered a pair of US 11.5 shoes and they sent me 12.5. When I told them about the wrong size, they wanted pictures of everything, shoe size, ticket in the shoe, cloth bag the shoes came in, packaging label, SKU#, etc. I said I didn't have a camera in my flip-top phone but gave them all the information in an email. Not good enough. What I asked to return the shoes, they sent me the address in China. I would't pay to send them back to China. I consider this a 'scam' outfit. If they would have been good customer service, they could have said...'sorry, we will send you the correct size, no need to send the wrong size back to us'. I advised my bank of this scam and I emailed the BBB Better Business Bureau about them as well. Beware if you are dealing with them and you get the wrong merchandise.
Dear customer
Thanks for placing the order on Newchic.
We are sorry to hear your comment.
Newchic is a legal company that serves customers from over 220 countries around the globe. Learn more: https://www.newchic.com/about-us-hc171.html
Newchic always considers customers as the first priority. If you received the wrong size, please send us a picture of the item. We will check it for you. Please contact us via vipservice@newchic.com. We will do our best to assist you.
BEWARE! CHINA VIRUS on all my electronics! All my media was targeted by chinese hack after visiting and ordering from this site.
Dear customer
We are sorry to hear your comment.
Newchic is a legal company that serves customers from over 220 countries around the globe. Learn more: https://www.newchic.com/about-us-hc171.html
Here is our Privacy Policy. https://www.newchic.com/privacy-policy-hc172.html
If you have any questions, please contact us via vipservice@newchic.com and give us more details. We will do our best to assist you
I was satisfied with the products, but if I had wanted to return them, I saw no way to do so: There were no such documents included in the shipment.
Dear customer,
We're sorry to hear this. Newchic provides 30 days refund and return policy to Customers with terms and conditions. Please refer to the link below for a description of our return policy: https://www.newchic.com/return-and-refund-hc162.html
We will do our best to improve the website, and we are committed to giving customers the best shopping experience.
You are our very important customer, If you require any more further information or assistance, please do not hesitate to contact us at vipservice@newchic.com
Best regards,
Newchic Team
New Chic refused to refund or replace shoulder bag. I received no satisfactory resolution from New Chic. New Chic does not honor refund policy after requesting photos, proof of purchase, pictures of shipping bag, which were sent before request and twice after.
Dear customer,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
Let me just start off with the FACT that I ordered over $500 worth of clothes thru this company on April 1st. It is now May 3rd with NO delivery of my order! ALL I keep getting from them is to be patient. ARE U FREAKIN KIDDING ME? BE PATIENT?! WOW! IVE BEEN PATIENT AND MY ORDERS ARE STILL NOT HERE! This IS ridiculous seriously! MY ADVICE 2 U ALL... DONT ORDER FROM CHIC ME! U WILL NEVER GET YOUR DAMN CLOTHES! HORRIBLE COMPANY!
Dear customer
We are sorry to hear your comment.
Please kindly note that here is the Newchic.
Newchic always considers customers as the first priority. If you have ordered from us, please feel free to contact us at vipservice@newchic.com and give us more details.
If you placed the order from other sites, please contact their customer service. Thanks.
I ordered some really cute sandals and I've been waiting for half a month and the order still says processing. I emailed them and then they told me the items were out of stock AFTER I ordered it. Why can I still buy items out of stock? If I had known that, I would have gotten something else.
Dear customer
Thanks for placing the order on Newchic.
We are sorry to hear your comment.
Some products in our store are in great demand and cannot be dispatched immediately. As you might be aware, for these items, we have marked the words like "Expected dispatched in XX business days" on the product page. You can see that after you choose the size and color.
Some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. The procurement of the unavailable items has been processed. As soon as the products are in stock, your parcel will be dispatched at first.
Once we get the update about the restocking from the warehouse, you will be informed in detail via your registered email address. If you didn't receive our email, please check your spam folder as the email may be there.
Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details/Order Tracking).
Any questions, please contact us via vipservice@newchic.com and give us more details. We will do our best to assist you.
Great and easy dealing with this company, received my item early, then was emailed to see if I was satisfied with everything, great people
Dear customer,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
Except for a couple of issues, I've always been pretty much satisfied with products I've ordered from New Chic.
2021-04-10
Items ordered. Still not received. Ssaid shipping 4/21/2021. Isn't happening... New stock May 1-4 then Shipping? Using my money all this time. Recky dink company?
Dear customer
Thanks for placing the order on Newchic.
We are sorry to hear your comment.
Some products in our store are in great demand and cannot be dispatched immediately.
As you might be aware, for these items, we have marked the words like "Expected
Dispatched in XX business days" on the product page. You can see that after you choose the size and color. Please log in Newchic account and check order status on Newchic website: My Account -- View Orders--My Orders--Order Details
https://www.newchic.com/account/orderlist.html When your order was shipped, you will receive an email from our system.
Any questions, please contact us via vipservice@newchic.com and give us more details. We will do our best to help you.
Incorrect password numerous times My phone number is incorrect numerous times. Make the computer person write a user friendly program if you intend to sell. 45 minutes to buy shoes unacceptable.
Dear customer,
We are sorry for the inconvenience caused to you.
Sometimes may meet some network problems about payment, sign in, enter address or order placement, we friendly suggest you can try to refresh the network, change the browser or clear the cache and try again.
We will do our best to improve the website, and we are committed to giving customers the best shopping experience.
If the problem is still not resolved or have another problems, welcome to contact us at vipservice@newchic.com
We do our best to offer you best solution.
Best regards,
Newchic Team
Incorrect password numerous times My phone number is incorrect numerous times. Make the computer person write a user friendly program if you intend to sell. 45 minutes to buy shoes unacceptable.
When I received my shoes they turned out to be of an other material than suede. A bit misleading I think.
Dear customer,
Thank you for your comment and apologize for the inconvenience caused by not meeting your expectations. We have clear pictures and detailed descriptions of product textures and designs on the product page. Due to the display, lighting settings, and unavoidable and uncontrollable conditions, the product may differ slightly from the picture. We hope that you understand.
If you receive a product that does not match the image or description on the product page or if the product has any quality issues, please send us some photos of the project along with the SKU and shipping labels via email: vipservice@newchic.com
Best regards,
Newchic Team
I bought a sweatshirt from you which cost £25,49 with postage and packing, The item was to small and i had bought it as a present, So i got in touch with you and you gave me an address to send it back which i did at the Post Office which cost me £12,50 so i ordered another one which fitted perfect but you never refunded my money on the first sweatshirt i find this very bad policy and am still in the red for £37.99 which i think is very unfair so i wont go on but shall be advising all my friends on Facebook to stay clear of this company as they dont stick to there policys. Yours P McGurk.
Dear customer,
We are sorry to hear that you are not satisfied with the assistance you received from us and we will try our best to help you. You can consult the card issuing bank for more information.
We truly understand how frustrated you are. Please do not worry, all individual products are checked rigorously to ensure that they are kept in line with the high standards. We are always here to help you.
Due to incomplete/insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at vipservice@newchic.com.
Best regards,
Newchic Team
We placed an order on 2022-07-20 (order nr *******) which is still in progress. Can you check for us? All other orders were recived in good order.
Thank you!
Dear customer,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
If you are buying clothes like a very light board shorts of the same kind just different colors, if you add an item the shipping fee will increase. I add 2 more & the shipping fee doubled. I wouldnt pay $25 shipping fee for very light items. SHEIN shipping fee is only $4.99 ALL IN. SHEIN offers free shipping for orders $19.99 above
Dear customer
Thanks for placing the order on Newchic.
We are sorry to hear your comment.
We apologize that the shipping charge may fluctuate recently as it was affected by the courier company. Considering the safety and efficiency of delivery, we always seek for reliable service to ship the parcel.
We offer different international shipping methods. You could choose your preferred one at checkout page.
Please click this link for more details. https://www.newchic.com/shipping-methods-hc160.html
The shipping fee depends on the shipping methods, countries and the products. Please follow the steps:
Add Products To the Shopping Cart → Select Or Search the Shipping Country→ Specific Shipping Price is Calculated.
Any questions, please contact us via vipservice@newchic.com and give us more details. We will do our best to help you.
Very welcoming! Amazing service! I haven't received my item but i'm very excited, just wish they had AU sizes but a little bit of research didn't hurt
Dear customer,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
Hasn't been shipped yet, hopefully it's early!
About the Business
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
We are sorry for the unpleasant experience.
Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress. Hope to get your understanding.
It would be great if you could describe the difficulties encountered in more details. We will share your feedback with the concern team so that we can improve our service.
You can contact us at any time via email: vipservice@newchic.com, have a nice day!
Best regards,
Newchic Team