NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 3rd among Department Store sites.
Instant Feedback
Really great value and serice experienced. The item was good quality and something I was struggling to get elsewhere.
Poor quality sandals Second time I've bought what I thought it was the exact pair of sandals I purchased the first time identical and look cheaper in quality will not be buying from you again
Proceso de compra amigable y seguro. Amplia variedad de productos
Paid for multiple items... received only a few. Terrible customer service!
Prompt service
Good quality, my son was very happy with his gift
Vor 7 Wochen bestellt, noch nichts angekommen. Aber schon die zweite Aufforderung, eine Beurteilung zu schreiben, die auch noch 80 Buchstaben haben soll. Da fällt mir nix mehr ein
The quality is absolutely awful. It is nothing like advertised. The items delivered near no similarity to the clothes online. They are a genuine disgrace, please don't buy and save yourself the hassle. I requested a return and been given a load of excuses - probably never see my money again! Rip off.
As of this date (9/21/2022) I have Not received my order yet
2) I could not return it because it costs more money and hustles
3) Being a professional person I do not think I should have used 'NewChic' to buy the product.
4) I will never ever use NewChic again and recommend to any.
Nothing was what it was advertised to be. The shoes were plastic not leather and they were very cheap looking. The bag was supposed to be a labtop bag or at least able to hold a 17" lab top. Sadly, when I saw it, I cried because it was like a female purse. Seriously, a small 6 " female purse which was supposed to be a leather bag for a male. I cried. I was soooooo disappointed because I almost purchased 2 of the shoes because I liked them soooo much.
I was supposed to receive my order by Sept 14th and it hasn't arrived yet, I was hoping you could track the order
Saw an add on instagram and chose a outfit, it's been over a month and the package still has yet to arrive.
Items on my order were not in stock, despite website saying they were. Having paid for these and other items, my order was held up for weeks without anyone from new chic contacting me. I only found out when I chased it
...
Broke my order in two. Received the first part but the second has never come. Happened again a couple years back and never did receive the shoes I ordered or got a credit.
Soles fell off of the red shoes I purchased. I was only wearing them for an hour when this happened while I was at work. It was very embarrassing.
Dear Customer,
We receive your disappointment.
If the item has any quality problems, please contact us with the details of the issue in time by email to vipservice@newchic.com.
Newchic Team
Over the past two weeks I saw a couple things I liked and decided to buy them. In both instances, I found the price to be attractive but when I (finally) got to the checkout, the price had tripled. Instead of actually buying the product, I closed out the site and went on with other things.
Dear customer,
We receive your disappointment.
Because the price shows the price of the product. Price changes will be due to website activities, and your choice of transportation methods, they may also cause price changes.
You are our very important customer, If you require any more further information or assistance, please do not hesitate to contact us at vipservice@newchic.com.
Best regards,
Newchic Team
Since 7 weeks no package. No Informations, no feedback cause of the delay... Thank you for nothing!
Dear Customer,
We receive your disappointment.
Usually, the package will be delivered on time in most cases. Sometimes the shipping time will be delayed due to unavoidable situations.
Please log into your Newchic account to find the estimated shipping time based on your chosen shipping method and tracking information after the order has been shipped.
If you have not received the parcel after the estimated shipping time, please contact us by email at vipservice@newchic.com along with your order number. We would be delighted to help you!
Didn't receive one of the four shirts I ordered. So I'm rating one star, because I did not receive one of the four shirts I've ordered. It said it was gonna coke separately but it's been well over a month and nothing happened. One star
Dear Customer,
We receive your disappointment.
In order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. If you have not received the parcel after the estimated shipping time, please contact us by email at vipservice@newchic.com along with your order number. We would be delighted to help you!
About the Business
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
We receive your disappointment.
In order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here.
You are our very important customer, If you require any more further information or assistance, please do not hesitate to contact us at vipservice@newchic.com.
Best regards,
Newchic Team