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NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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Scam site. They do not actually send you anything. Just take your money...
NewChic return policy requires the purchaser to return the product at their own expense to China. In my case it would have cost over $60.00 to return an order of $120.00. I wanted to return the items I ordered because none of them fit me. The crotch on the pants was near my knees!
Hi Gigi K., we're sorry to hear this. The shipping fee of the return for different conditions is listed and kindly check the FAQ about the return first if you want to have the order returned, at this link. https://www.newchic.com/help_center/return-faq169.html
The size range of different products varies, as well as the size letter due to different regions and manufacturers.
For any further assistance, just chat with us in private from Messenger or email: vipservice@newchic.com We will do our best to help you.
Good delivery time Sandals arrived in a week. Sadly they were too big so contacted them re: return. No problems they replied very quickly and after a few emails they refunded me in full. I did not have to return the item but as I couldn't wear them I decided to give them to charity. Excellent service no complaints whatsoever!
Hi Lorraine M., thanks so much for letting us know about your great experience with customer service! We look forward to your continued business and hope to assist you again in the future.
I don't know why so many people call Newchic bad. I shop regularly from now on. But their service has never been worse or the quality of their service has not diminished. Rather the quality of their service is constantly getting better.
Hi, Gordon D. Thanks a lot for your wonderful comment. We are happy to hear your experience was positive. Your feedback is highly valued.
This company doesn't tell you it takes 45 days to process your order and weekends and holidays don't count. I would never have ordered from them if I had known that.
Hi Patricia B., we do get your disappointment. Please log into your Newchic Account and see your real-time order status.
The processing time varies based on the items you buy, with items marked "Expected dispatched on (date)" on the product page after the attributes such as the size and colors are selected.
The estimated shipping time frame is also showed on the checkout page after you select the shipping method( https://www.newchic.com/shipping-methods-hc160.html)
Drop us the order number on Messenger if you need our assistance. Or contact us by email to vipservice@newchic.com. We would be delighted to help you!
35 days after my order... I have NOT received any items ordered
My parcels are circling the world: Germany, Canada... I live in Hawaii
I paid $292,29. Have no idea if I'll ever see any of what I ordered.
ONE order, 10 items, credit card approved. Yet 21 days later 1 item was CANCELLED for non payment!
Initial order was subdivided and subdivided again and re-subdivided... with added shipping!
No real answers from customer service. Patronizing vague platitudes. Duplicates answers.
Got a notification to pick up a parcel in HONOLULU... that is a totally other island.
I am an elderly woman and have no idea how to defend myself against those crooks.
Hi Suzanne C., we do get your disappointment. Due to the different warehouse, your original order might get split into separate shipments. Please log into your Newchic Account and see your real-time order status. There you could find the estimated shipping time frame based on the shipping method you chose and the tracking information once the order has been shipped out. Or contact us via email: vipservice@newchic.com We will do our best to help you. Thanks.
When we buy something online, we think of a few things like whether we will get it on time, whether the price is right, what the quality will be, etc. You do not have to worry about this if you buy from NewChic.
Hi, Sade H., thanks for your great comment. We are happy to hear your experience was positive. Your feedback is highly valued.
Hi
I liked a lot of the clothes that I saw on site and the colours were really nice. I ordered 2 shirts for my partner but could only keep one of them. The shirt was nicely coloured but to be aware the material is thin so not sure how long it will last. Had trouble contacting company through the website because I didnt wish to ring them and couldnt see where their email address was. I used the chat line a few times and we have now concluded the part refund for the second shirt. Just feel it was too much hassle to buy from there again.
Hi, Megan B. We're sorry to hear this! Item material info is available right from product page. We're happy to help if you've got any questions about Newchic. Please send the relevant information to cservice@newchic.com, with typical response time 24 hours.
Or drop us a message of more details from Messenger. We will do our best to assist you. Thanks so much!
AND THEY PROBABLY WERE. MY MISTAKE FOR EVER PURCHASING ANYTHING FROM THIS COMPANY.
THEY PURPOSELY MAKE IT IMPOSSIBLE TO TALK/COMMUNICATE WITH THEM. THEY ARE A TRUE SCAM
JUST LIKE TRUMP!
Hi, STEVE P. We're sorry to hear this! Item material info is available right from the product page. It is normal that the new product has a specific smell because of the long shipping time. We would love to see how we can help. Send us your order number in Messenger and we'll start from there. Also, you can contact us via email: vipservice@newchic.com We will do our best to help you. Thanks.
I will give you the clothes look cute. The descriptions of the fabric is dodgy, they never quite say what the fabric is made of, but still I dropped 62 dollars for some clothes in April. It i now July 15th and not one thing has arrived. The bar showing progress took 45 days to get the product shipped, and now it has been 45 days while it is supposedly SHIPPING from China. It could walk and get here faster than that.
Do not EVER buy from this company as they collect your money and then forget all about your order. Those Chinese must be getting rich. Tomorrow I am going to try to stop the charge on my credit card.
Hi, R C. We're sorry to hear this! Item material info is available right from the product page. The processing time varies based on the items you buy. Sometimes the shipping time will be delayed due to unavoidable situations during international transportation. As we wouldn't be able to check here for you due to the public platform, please log into your Newchic Account and see your real-time order status. Or contact us via email: vipservice@newchic.com We will do our best to help you. Thanks.
They leave you suffering the huge custom charges due to spliting order into 3 or 4 shipment. They refuse to refund the paid amounts for the cancelled orders. Their customer service is too bad and silly answers mostly automated. I am sure they will disappear shortly
Hi, Ashraf S. We're sorry to see this and we would like to know more about it to provide support! We have sent you a private message here on Sitejabber and trying our best to help. Due to the different warehouse, your order might get split so that you could receive the items sooner. Law requires the importer to pay all customs charges and import duties. We suggest you familiarize your local tax regulations before ordering. Newchic can not give you advice or information about your country's tax rates and tariffs. For the canceled orders, you will be informed in detail of refund time via your registered email address once the refund was completed.
For any further assistance, just chat with us in private from Messenger or email: vipservice@newchic.com We will do our best to help you. Thanks.
Of the three different pairs of pants I ordered, the first pair came with open seams, and after repairing them the garment tore in another area. On the second pair a seam tore open the first time I wore them. The third pair has not torn yet. But I've only worn them once. The fabric is of such poor quality it cannot handle any stress from bending over or sitting down. I will never buy another garment from them.
Hi, Connie C. We're sorry to see this and we would like to know more about it to provide support! Hope you'll contact us in private by email to cservice@newchic.com. And the typical response time is 24 hours.
We'll be happy to offer a solution after confirming the issue. We'll make sure your feedback is shared. You could also talk with us on Messenger. Thanks!
Had to send 2 tops back I had to pay for the postage which is £14 plus and now they won't fully refund the money for the 2 tops terrible service won't ever buy anything from these again and I advise anyone else not to
Hi, Julie G. We're sorry to see this! Full policy of the return and refund is here: https://www.newchic.com/return-and-refund-hc162.html Kindly check the FAQ about the return first if you want to have the order returned, at this link. https://www.newchic.com/help_center/return-faq169.html For any further assistance, just chat with us in private from Messenger or contact us via email: vipservice@newchic.com We will do our best to help you. Thanks.
It took 60 days to finally receive my shoes which were not put together properly. In fact, where it was supposed to be sewn or tacked down, it was not. The shoes were literally falling apart right in the box they were shipped in. They were also too small and looked nothing like the shoes I ordered. I am not going to even bother returning them. If it took 60 days to receive shoes that were falling apart, it's obvious that it would be a futile effort. DO NOT BUY FROM THIS COMPANY!
Hi, Jenn H. We're sorry to see this and we would like to know more about it to provide support! There are on the product page the detailed descriptions of the product including the material and the guidance of size choosing. By using the size guide on our product page, you will be able to find a suitable size (based on your own measurement).
Hope you'll talk with us on Messenger or via email: vipservice@newchic.com and we'll be happy to offer a solution. We'll make sure your feedback is shared. Thanks!
Order about a month ago but they still holding the order and never ever answered the phone
10 ~ 45 business day shipping? Kidding me?
Hi, Evan J. We understand your concern about the delivery of your orders. Usually, the package will be delivered on time in most cases. The estimated shipping time frame is also shown on the checkout page after you select the shipping method( https://www.newchic.com/shipping-methods-hc160.html)
Please log into your Newchic Account and see your real-time order status.
Drop us the order number on Messenger if you need our assistance. Or contact us via email: vipservice@newchic.com We will do our best to help you. Thanks.
I really liked the shoes on the feet of one of my friends. I could not find my favorite shoe in many stores to buy such shoes. Finally, my friend said where did he buy the shoe from? He said he was talking about the NEWCHIC site and I visited that site and ordered my favorite shoe. And I saw that the site is a repository of modern collections. Thanks, my friend...
Hi, Cindy G. We are delighted to hear our service and products have met your expectations. We can't wait to shop with you again soon!
If you are a woman then you should definitely visit the NewChic site once. Because here you will find many things you need that you will not find anywhere else. Take a look around and you won't waste your time. Thanks
Hi Everett C., thank you very much for your wonderful comment. We are glad to hear that and we're happy to help if you've got any questions about Newchic. Enjoy your shopping with Newchic ~
Some people say that there is a risk when buying something online. I would say there is no risk if you buy something from a good website. NewChic is a site where you can shop without any worries. I would say for every one you buy anything from this site. Get the best shopping experience online. Thanks
Hi, Justice F. Thank you very much for taking the time to show your support for our services. Have a nice day.
I placed 2 orders at the beginning of April. I received 1 order at the end of May but the second order has not been delivered yet. On the order status it shows that the delivery has expired. I've tried to contact them but keep going into an unending loop and cannot get through. Will never order from New Chic ever again!
Hi, Denise P. We understand your concern about the delivery of your orders. Please be informed that orders will be delivered as per the delivery estimates provided which depend on multiple criteria.
We have sent you a private message here on Sitejabber and trying our best to help. Please check it later and kindly share your details including the order number back, or contact us via email: vipservice@newchic.com We will do our best to help you. Thanks.
Ordered April 29. Company said shipped April 30. Today is July 8.
Difficult to get answers. It's always wait. Different answers from chat line people. Said given to usps. Cannot be tracked because the tracking number is for New Chic. NEVER ODER FROM THIS COMPANY!
Hi, Henry P. Sorry to know about the unpleasant experience you've had with your recent orders. It is normal that the logistics company does not update the exact information on a regular basis. We'd like to take a closer look at this and assist you accordingly. We have sent you a private message here on Sitejabber and trying our best to help. Please check it later and kindly share your details including the order number back, or contact us via email: vipservice@newchic.com We will do our best to help you. Thanks.
From the business
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Rod W., we do get your disappointment. Newchic is a legal company that serves customers from over 220 countries and regions around the globe. Learn more: https://www.newchic.com/about-us-hc171.html
As we wouldn't be able to check here for you due to the public platform, please log into your Newchic Account and see your real-time order status. Or drop us the order number via email: vipservice@newchic.com We will do our best to help you.