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NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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It took over 50 days for the delivery. I will never buy from newchic. Newchic should close shop and stop annoying the paying customer. Learn from Amazon. You business won't last. That is why I told all my friends not to buy from newchic. Sorry.
Hi, Michael M., we're sorry to hear this! We always try to deliver the orders in the given timeframe from the shipping date based on your chose shipping method: https://www.newchic.com/shipping-methods-hc160.html, which is also showed on the checkout page. However, the shipping time might be delayed due to unavoidable situations during the international transportation. For any further assistance, please contact us at vipservice@newchic.com. And Newchic will go on improving. Thanks!
This company ships from China and appears to have no USA based distribution centers. This means long delays in receiving merchandise, especially with the current Covid import restrictions. The only tracking data you'll get from the company is the date it was shipped and that's about it. No updates provided. My order was shipped in two packages. I received the first package 2-1/2 months after placing my order. I'm still waiting for the second package and have no idea if and when it will arrive. The merchandise I have received is of pretty low quality. If you like poor service, substandard merchandise and are willing to wait forever to get your stuff, this is the company for you.
Hi Rod F., we're sorry to hear this. The orders always arrive in the given timeframe from the shipping date, based on your chose shipping method but in rare cases, it may get delayed during the worldwide transit process as well as the the tracking update by the shipping carrier. Open this link and have a better understanding first of the shipping: https://www.newchic.com/shipping-methods-hc160.html We stand behind the quality of our products. We have sent you a private message here via the sitejabber and trying our best to help. Or contact us by email at vipservice@newchic.com with the order number for privacy protecting. Thanks.
Stay away from this site. Colorful and pops up all the time and I fell for it.
I have bought a couple pairs of shoes a few years ago and they arrived smelling so bad of bug repellant or whatever it took months to air out and when they finally did, I found out the size wasn't even close. So now I see some shirts and think "why not" well it took 2 months to arrive and every time I sent an inquiry to them they sent the same form letter back with a tracking number. So I got to see that the order sat for 5 weeks at a Shang Hai airport. All the shirts are small and I ordered 2 sizes up according to their chart. So never again!
Hi, David S., we're sorry to hear what happened. The new product might have a specific smell because of the materials used. Usually the package will be delivered on time based on the chose shipping method(https://www.newchic.com/shipping-methods-hc160.html) from the shipping date. By using the size guide on our product page, you will be able to find a suitable size (based on your own measurement). For any further assistance regarding to your current orders, just contact us by E-mail to vipservice@newchic.com. Thanks so much!
The 24 hour customer service is not available. The shipping information amounts to "we shipped it". I don't know if this is just a scam or pure incompetance, but stay away.
Hi, Melissa D. We are sorry to hear that. It is normal that the logistic company does not update the exact information on regular basis and kindly learn more at https://www.newchic.com/help_center/shipping-faq157.html. We have sent you a private message here via the sitejabber and trying our best to help. Or contact us by email at vipservice@newchic.com with the order number for privacy protecting. Thanks.
I am waiting for my shoes for more than 40 days. This is not okayl. This is a horrible company. The behaviour of this company is disgusting. I don't recommend Newchic!
After they pushed back trying to make the shipper my responsibility and then redefining their shipping commitment from date of shipment instead of order date I finally got my refund. Lesson learned.
Hi Peter S., we're sorry to hear what happened. We always strive to provide a satisfactory shipping service to our customers. Usually the package will be delivered on time based on the chose shipping method from the shipping date and full policy is here: https://www.newchic.com/shipping-methods-hc160.html If you have any additional questions, please feel free to contact us again. We'll do all we can to put your mind at rest. Thanks.
2 items. $53 At 45 days I reached out for refund. I was told that 45 business days are actually 63 calendar days. At 63 calendar days I requested refund. I was told to contact shipper. Contacting shipper is not my responsibility. Apparently they think it is. They took my money. I have not received the product. They have not provided a refund. That is theft in my book. Please learn from my mistake.
This item was ordered over a month ago and has yet to be received. Shipping information says they are using FedEx but FedEx says my tracking number is invalid. Looks like I am one of many. Buyers beware.
Hi, Ada K. We understand your concern about the delivery of your orders. Please be informed that orders will be delivered as per the delivery estimates provided which depend on multiple criteria.
And we would like to know more about it to provide support. We have sent you a private message here via sitejabber and trying our best to help. Drop us the order number on Messenger if you need our assistance, or by sending E-mail to cservice@newchic.com, with our typical response time 24 hours. We'll be more than happy to help!
I ordered some items on 6/23 it's almost Aug never received product when you go to order says ships in 7 to 25 day later you find out up to 75 days and no tracking of packages available I will never buy anything from them again and no one else should it's a total RIP OFF
Hi Gary m., we do get your disappointment. Please log into your Newchic Account and see your real-time order status, and the tracking information once the order has been shipped out. Kindly check the shipping FAQ first at https://www.newchic.com/help_center/shipping-faq157.html, if your order has been shipped out.
We would like to know more about it to provide support. We have sent you a private message here via sitejabber and trying our best to help.
Or drop us the order number by sending E-mail to cservice@newchic.com, with our typical response time 24 hours.
The Messenger also works. We will be happy to help!
Ordered something from them in mid May. It supposedly was shipped on 5/25/20. No tracking available, nothing comes up after this entry. Tried to contact without response. Aug. 1, have not received my order, or received any communication regarding the order. This was the heading on email received 5/25.
From: "Newchic.com" <*******@newsletter.newchic.com>
Date: May 25,2020 at 10:05:13 AM EDT
To: my email
Subject: Your order ******* has shipped
I have twice submitted a request for help without response. They say they have chat, but I have been unable to get it to open, and had a hard time finding a place to request help. Apparently it takes until the 12th of never to receive.
Hi, Sharon S. We understand your concern about the delivery of your orders. Sometimes the shipping time will be delayed due to unavoidable situations during the international transportation.
We hope this has been sorted out as we informed you of the details via your registered email address. Please kindly check your spam/email later. However, if not, we'd like to take a closer look at this and fix your issue. Here is Lisa, your exclusive customer service agent.
Please come contact me here via the sitejabber or by sending E-mail to cservice@newchic.com directly, with our typical response time 24 hours.
We'll do all we can to put your mind at rest. Thanks for giving us such a chance to fix your issue.
I order 2 items on July 2 2020 and never got it and never heard a peep from this Company I think they want you to forget you order something! This company is shameless
Hi Patricia P., we do get your disappointment. But we wouldn't be able to check here for you as this is a public platform. Please log into your Newchic Account and see your real-time order status. There you could find the estimated shipping time frame based on the shipping method you chose and the tracking information once the order has been shipped out.
And we would like to know more about it to provide support. We have sent you a private message here via sitejabber and trying our best to help. You could also contact us by E-mail to cservice@newchic.com. Typical response time is 24 hours. Or drop us the order number at Messenger. We will be happy to help!
Terrible. Size was grossly inaccurate. Return process said to email. Address not available. Phone # does not does not work. Like throwing money into the trash. That's where the shirts are going.
Hi Nat C., we're sorry to hear this. The size range of different products varies, as well as the size letter due to different regions and manufacturers. And basically in the size chart on the product details page, you will be able to find a suitable size (based on your own measurement).
Full policy of the return and refund is here: https://www.newchic.com/return-and-refund-hc162.html
And we would like to know more about it to provide support. We have sent you a private message here on sitejabber and trying our best to help.
Or drop us the order number via Messenger. Email is available at cservice@newchic.com, with typical response time 24 hours. You could also start a chat with us from here: https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 Hope to hear from you soon!
Oh yes! Some lucky buyers who got their items from this online shopping company are very lucky ones.
This company is selling broken and deformed items! What you see on the pictures - IS NOT what they are selling! I paid 55 euros - I got a pack of broken and deformed items. This money are lost to the ONLINE SCAM - NewChic shop! Normally if you are receiving from online shop broken or damaged items, seller proposes you refund or resend the items.
But with NewChic is not the case. They of course sent you the emails that refund has been issued, and how sorry they are that you received broken and deformed items. On account there's a mark on the order - refunded. LIE! NO REFUND! NO MONEY BACK!
I was receiving these emails for 14 days! No refund, no money - NOTHING! They suggested to address this issue to paypal. I filed the case. But unfortunately I trough the broken items in the garbage, as soon as I receive first email from NewChic about that they issued the refund. Who'd want to keep broken stuff for 2 weeks! So NewChic requested to send them back broken items, pay plus 25 euros, knowing that it is not possible. So paypal rejected the case... and SCAMMER won!
End of story!
PS. To NewChic don't you dare to answer to this review that you refunded - THIS IS LIE! Or that I should close paypal complaint - it is closed for couple of days - who stops you to refund now?!
SCAM! FRAUD!
Answer to your reply: STOP YOUR SCAM! Since 14 July - more than 2 weeks you are writing me every day that you issued the refund! You are scamming people for money! And you are not doing any online business. On my account it is marked that order is refunded... so stop lying! Do you think that fake followers on your social media will give you good reference?! Mistake!
By the way - do you know that all social media networks are removing accounts with FAKE FOLLOWERS?! You bought so many 10M but still have 3 likes!
SCAM! FRAUD!
Hi, Anna T., we're sorry to hear this! We would like to escalate your case to our senior customer service agent and do the follow up of your order in the system. We have sent you a private message on sitejabber and trying our best to help.
As we take the security of your personal information very seriously, we suggest that you could reflect us the order number to cservice@newchic.com in private, with typical response time 24 hours. You could also find us on the messenger. We'll be more than happy to help! Thanks so much for giving us such a chance to fix your issue in advance!
Company practices unethical business practices such as having you pay for expedited shipping charges for products they know is not in stock. They will make you wait and refuse to offer refunds. 2 months and no information, crooks
Hi, P A. We're sorry to hear this! The processing time varies based on the items you buy. We mark those highly demanded items "Expected dispatched on (date)" on the product page after the attributes such as the size and colors are selected. We would love to see how we can help. Send us your order number in Messenger and we'll start from there. Or contact us via email: vipservice@newchic.com We will do our best to help you. Thanks.
So I received a fairly quick response to my return request. It came with a lecture on how manufacturers vary in sizing. Then newchic tells me to send the return to a province in China. Seriously? That will cost more than what I paid for the incorrect merchandise. DON'T BUY FROM THEM! I will donate the blouses and have to write off what I paid, if I can.
Hi Miguel R. We're sorry to see this! Items shipped from Newchic can be returned within 30 days of receipt of shipment, which means you have the right to initiate a return request within 30 days of receiving the package.
Full policy here: https://www.newchic.com/return-and-refund-hc162.html
By using the size guide on our product page, you will be able to find a suitable size (based on your own measurement).
And we would like to know more about it to provide support and find you the solution accordingly. Kindly contact us by sending E-mail to cservice@newchic.com, with typical response time 24 hours.
You could also find us on the messenger. Thanks.
Wrong size
I received 9 T shirt and all of was bad quality.
Customer service trying to Force you to keep the package.
Take for ever to request refund and return.
To buy anything from this site.
They average rate is 2.75!
Still try to fight for return
Hi, Zohar M. We're sorry to see this! We stand behind the quality of our products. Full policy of the return and refund is here: https://www.newchic.com/return-and-refund-hc162.html Kindly check the FAQ about the return first if you want to have the order returned, at this link. https://www.newchic.com/help_center/return-faq169.html
We would love to see how we can help.The size range of different products varies, as well as the size letter due to different regions and manufacturers. And basically in the size chart on the product details page, you will be able to find a suitable size (based on your own measurement).
For any further assistance, just chat with us in private from Messenger or email: vipservice@newchic.com We will do our best to help you. Thanks.
Three months + 1 day after placing the order it arrived. When I looked at the envelope I couldn't believe they could fit 2 shirts in there. But after I opened it I understood why. The material was so cheap and thin on one of the shirts that I could have folded it up and put in in my back pocket without much of a problem. My wife laughed and said that we were going to use it as a Christmas "white elephant" gift. Check out the photo. That is an XL shirt my friends. The other one I might be able to wear a time or 2.
Thus ends my relationship with New Chic.
Hi Jeff D., we're sorry to hear this. Item material info is available right from product page.The size range of different products varies, as well as the size letter due to different regions and manufacturers. And basically in the size chart on the product details page, you will be able to find a suitable size (based on your own measurement).
We would like to escalate your case to our senior customer service agent and find you the best solution after confirming the issue.
We have sent you a private message here on sitejabber but still get no reply.
Please kindly come back to us. You could also tell more details including the order number by sending E-mail to cservice@newchic.com, with typical response time 24 hours. Or from the Messenger. We'll be more than happy to help!
I was able to get through on the live chat today. I was again assured that the order was on its way. I was told to contact my local post office and see if I can locate the shipment. I informed the agent that I would not be commencing a search for my package and that if they are unable to deliver it I would be happy with a full refund. I was then offered a 10% coupon on my next order. Seriously? Eventually the agent came back with tracking info and sent me a link to a tracking site. It is in simplified Chinese and is not navigable. I have to click through some prompts with no choice of anything but "next". Eventually I land on a page that says "Move your mouse here to check the detailed general explanation of the package status". But that is just text displayed over a grayed out web page. There is nowhere to move your mouse to check anything. And that is the end of the line.
I am able to search the tracking number with Google and it suggests China Post. Clicking on that and reentering the tracking number does indeed bring up tracking for my package. The last entry is still "5/17/2020 - Handed over to airlines, Shenzhen." But in the IM window the agent posted one additional entry that I do not see on the tracking site: "2020-07-19 21:42 Chicago, arrive at the site." "So its not so far going yo arrive soon please so not worry". Did they just make that up to put me off for a while longer? I told the agent that I would agree to wait one more week and then I expect a full refund because I have no faith that the order will ever be delivered. It is two days shy of 3 full months since I placed the order.
So the drop dead delivery date has come and gone. There has been no delivery, and tracking status still displays the last action as "Handed over to Airlines.- Shenzen - 5/17/2020"
So the link the PR rep gave below leads to a site where I can leave a message for customer service. It promises to get back to me within 24 hours. HOWEVER - I already did this on June 29. It is now July 6 and I have received no response.
So I clicked on the live chat link on their web site again today. It actually responded with a chat window and put me in a queue - "You are number 5 in the queue. Your wait time will be approximately 5 minute(s). Thank you for your patience". To my surprise within 10 minutes I had "Sonya" helping me with my order! (S)he patiently explained to me that "you have selected Newchic Standard Shipping shipping method while placing an order which takes 10-45 business days for the order to get delivered". I responded with "I placed the order on 2020-04-22. It is long past the 45 day delivery time. Even if you are counting 45 days from the day it shipped we are past 45 days". Poor ignorant me. "Please note that the delivery time is counted from the shipping date which is 2020-05-14, also the business days do not include Saturdays, Sundays and public holidays". She assures me that everything is fine with my order and it is expected to be delivered within a week. Note that it has been 73 days since I placed the order. But since I now know that weekends and holidays (US holidays?) don't count I know that it has only been 53 business days since I placed the order. And since they really don't start the clock until they get around to shipping your order it has only been 37 business days. It will not be 45 business days until 7/15. We will see. But even if they really do deliver by that date, note that it is 84 days since the order was placed.
If you are considering placing an order with this company, let me suggest that you click on the "live chat" link on their website first. I clicked on it over 2 hours ago and it is still spinning. And pay attention to the fact that no customer service phone number is available. Because there is no customer service. Once they get your money that transaction is complete.
Why did I click on the live chat link? I placed an order on April 22. It is now June 28 and my order has not been delivered and I have not heard a thing from this company. The tracking number they give me is a China Post number. The last status is "Handed over to airlines - Shenzhen - 5/17/2020. That plane must have gone down. Given all the other glowing reviews on this site I think we may need to get a class action lawsuit going. I don't hold out a lot of hope for getting my money back, but maybe we can prevent them from ripping off someone else.
The materials were correct, the size was true for blouses, one package out of 2 was minus a dress I was charged for. Both sets of pants were tag sized right, but were at least two sizes smaller than ordered. I am pleased with blouses and hats. Don't know what to do about pants and missing dress yet. Having hard time determining from internet where to deal with this. Would like to exchange pants for right size if possible.
Hi Alison F., we're sorry to hear this. The size range of different products varies, as well as the size letter due to different regions and manufacturers. And basically in the size chart on the product details page, you will be able to find a suitable size (based on your own measurement).
Regarding to the dress, please log in your Newchic account to see if there are any split order for separate shipments.
If the product does not meet the size chart or not fit you, please drop us the order number via the link. https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 You could also find us on the messenger. Thanks.
I placed an order on April 27,2020. It is still "in transit." I have no expectation that it will ever get to me. Pretty website but there is nothing behind it. When complaining to customer service or Live Chat, all they do is apologize. I paid for shipping. Where is the merchandize. Do not do business directly with China. Always go through an American retailer which you can contact if there are problems. I am shocked that there are actually a few positive reviews? Those positive reviews are probably prepared by New Chic employees or New Chic paid for the positive reviews. How can one review merchandize that has never arrived?!
Hi, rosa K., we're sorry to hear this. Sometimes some unexpected situations might happen, which may be reflected into the feedback from our customers. We have many customers who received the items and love them as well.
Please log into your Newchic Account and see your real-time order status. In some rare cases, the order as well as the tracking update by the shipping carrier may get delayed during the worldwide transit process.
Drop us the order number on Messenger if you need our assistance. Or contact us via email: vipservice@newchic.com We will do our best to help you.
The quality of the ordered item (Casual Print Elastic Waist Pants) was far more inferior than the advertised one. I was sent an absolute rag! Awful company. Do not order anything!
Hi, Marie-France P. We're sorry to see that the product is not within your expectation! We stand behind the quality of our products. There are on the product page the detailed descriptions of the product including the material and the guidance of size choosing. If the product you have received does not meet the information on the product page, please tell more details including the order number via email: vipservice@newchic.com We'll be more than happy to help!
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Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Milt s. We're sorry to that the product is not within your expectation. All the details are listed in the descriptions on the product page including the material, the guidance of size choosing and the disclaimer. Click the " unsubscribe" on the bottom of the email or submit your request at https://www.newchic.com/unsubscribe.html to unsubscribe. For any further assistance, please contact us at vipservice@newchic.com along with your order number. Thanks a lot!