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After they pushed back trying to make the shipper my responsibility and then redefining their shipping commitment from date of shipment instead of order date I finally got my refund. Lesson learned.
2 items. $53 At 45 days I reached out for refund. I was told that 45 business days are actually 63 calendar days. At 63 calendar days I requested refund. I was told to contact shipper. Contacting shipper is not my responsibility. Apparently they think it is. They took my money. I have not received the product. They have not provided a refund. That is theft in my book. Please learn from my mistake.
Hi, Peter S. We understand your concern. In case of some unexpected circumstances during the international transportation, it might get the delivery delayed. We have sent you a private message here via sitejabber and trying our best to help. Or contact us by email at vipservice@newchic.com for privacy protecting. We will request the logistics partner to investigate this issue and offer you the best solution after confirming the issue. Thanks.
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Hi Peter S., we're sorry to hear what happened. We always strive to provide a satisfactory shipping service to our customers. Usually the package will be delivered on time based on the chose shipping method from the shipping date and full policy is here: https://www.newchic.com/shipping-methods-hc160.html If you have any additional questions, please feel free to contact us again. We'll do all we can to put your mind at rest. Thanks.