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NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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NewChic customer service compain number *******992//*******992//if they have any problems and douts are clear 24*7 Hours available..
So I paid to get my package in 10-15 days, nope, didn't happen. Do not pay for New Chic shipping, it's a rip off to get your money, if it wasn't I would be getting my package on time instead of nearly 30 days later.
Hi, Bruce P. We are sorry to hear that you are feeling ripped off but Newchic is a legitimate business and operate ethically with our customer's needs in mind.
Sometimes the shipping time will be delayed due to unavoidable situations during the international transportation. Learn more at https://www.newchic.com/shipping-methods-hc160.html
And we would like to know more about it to provide support. We have sent you a private message here directly via sitejabber or kindly contact us at vipservice@newchic.com with your order number. Hope to hear from you soon!
Newchic Team
Don't waste any money with this company!
Their goods are cheap fake rubbish that'll cost you too much to return to China for a refund and their customer service will explain how they are 'an ethical company concentrating on quality products and great customer service' - which is all lies. They just want to scam you.
Hi, Nick W.
We're sorry to hear this! All the details including the material and the guidance of size choosing as well as the disclaimer are listed on the product page.
If you don't like it, our return policy and guarantees got you covered. Full policy of the return and refund is here: https://www.newchic.com/return-and-refund-hc162.html
Hope you'll contact us indicating the order number at vipservice@newchic.com and we'll be happy to offer a solution after the escalation. We have also sent you a private message here directly via sitejabber. We'll be more than happy to help!
Newchic Team
I placed an order in June. Newchic uploaded a tracking number but never sent the items. The package never got picked up by the carrier(Fedex). After 2 months the tracking number expired since it was never used to ship anything. Newchic tried to blame Fedex. Ive seen this scam before. A tracking number doesn't mean anything was shipped. The package(if there ever was one) was never given to the carrier and nothing got shipped. I'm fighting with my bank to get my money back.
Hi, Shelly M.
We understand your concern about the delivery of your orders.
In some rare cases, the order as well as the the tracking update by the shipping carrier, may get delayed during the worldwide transit process. Learn more at https://www.newchic.com/shipping-methods-hc160.html
We would like to know more about it to provide support, please kindly contact us with the order number at vipservice@newchic.com and we will request the logistics partner to investigate this issue. We have also sent you a private message here directly via sitejabber. Hope to hear from you soon!
Newchic Team
I placed any online order very first time and seriously it's a life learning lesson specially NewChic a big No No. It's been 1 month after placing my order, it's still showing In transit. I loose the hope already after reading the review of so many people. It's not less than a Scam, very shameful and painful experience. Not recommended for UAE customers.
Hi, Supriya S., we do get your disappointment. Please log into your Newchic Account and see your real-time order status, including the estimated shipping time frame based on the chose shipping method and the tracking information once shipped out. Usually the package will be delivered on time in the most case. We have sent you a private message here directly via sitejabber and trying our best to help. Or drop us the order number at vipservice@newchic.com. Thanks.
Ordered two pairs of shoe in mid May which arrived in early August. The shoes were cheaply built and the incorrect size. Couldn't bother to engage these folks anymore - my puppy still likes new leather...
Whatever the attraction, dealing with NewChic is just not worth it!
Hi, Mark B. We're sorry to see this! We stand behind the quality of our products. Item material info is available right from product page, and by using the size guide on our product page, you will be able to find a suitable size (based on your own measurement). If the product you have received does not meet the information on the product page, please tell more details including the order number at vipservice@newchic.com. We'll be more than happy to help!
I have finally been able to deal with NewChic. Once I sent lots of furious replies about their horrible website and non-functioning LiveChat and phone... and they realized that I had contested the charges on my credit card, I suddenly got less dismissive replies. I paid for one order and am still working with them to figure out how they can pick up the second (repeat) order if they wish to do so. I did get the order x 2 (only wanted one of course). The quality is OK, not great. One shirt and pair of pants looked like it had an embroidery design in the photos but it is just a cheap decal. The cuts are poor overall but I guess I expected that. I rarely order clothes but with pandemic I decided to try. In the end, NewChic was fair but only when it was clear they would not get away with ignoring me. I would be very wary of them, esp the website that can trick you into multiple orders.
Hi Lisha B. We're sorry to see this! We stand behind the quality of our products and all the details including the material and the guidance of size choosing are listed on the product page. We have sent you a private message here directly via sitejabber and trying our best to help. Or kindly contact us at vipservice@newchic.com along with your order number. We'll be more than happy to help!
Here is the letter I sent them when they refused to refund the second order that I tried to cancel the next day because their horrible website allowed be to unknowingly send the order 4 times. I luckily caught the 3rd and 4th and was able to cancel them. --
This is not acceptable. Your badly designed website said my order did not go through and then immediately sent 2 duplicate orders. I will not be paying for one of these and will tell this cautionary tale and report you. I will contest the charge on my credit card. I see that many customers have had very bad experiences with you. You lie in saying shipping orders quickly is for customer satisfaction since the online complaints say that shipping takes months to arrive. Anyway, I will not be paying for the second order that your website caused to happen and should have been obvious to you was a mistake. So if the clothes arrive 2 x, I will donate them. I will not pay for them. So if you want to spare yourself the cost then stop the second order. Surely you have some control over your byzantine operation.
I got a wonderful product - a hat with a visor, but it took 3 months to arrive.
But more than that, the problem was I got very evasive replies about its arrival which created a lot of insecurity. They need to update the customer about the exact time of delivery and stick to that schedule. Customer service needs to be prompt and reliable.
Hi ReikiM J. Thanks for your feedback and we are glad that you have received it. We always try to deliver the orders in the given timeframe from the shipping date based on the chose shipping method. Learn more at https://www.newchic.com/shipping-methods-hc160.html
We are also keeping striving to provide a satisfactory shipping service to our customers. For further assistance, please contact us at vipservice@newchic.com. And Newchic will go on improving. Have a nice day~
A couple of months ago. I ordered and paid for two shirts. New Chic did send me two shirts. The size I ordered was much too small. I then ordered one size up for my original order. When I returned the shirts it cost me $27.75 to return the wrong size shirts. After several weeks I got online chat with one of their agents. I then explained step by step why I needed help me with my problem. After my detailed and rather lengthy discussion she asked me if I had the receipt. I told her I could not locate it but I had plenty of corroborating proof of my purchase. Sorry sir, we must have the receipt. I then told her what I would be sending in. I said give me my money back or send me the two shirts. AMONG OTHER THINGS, I SENT HER 1. A COPY OF THEIR INVOICE SHOWING MY ORDER; THIS WAS THEIR COMMERCIAL INVOICE SO THEY HAD TO KNOW I WAS TELLING THE TRUTH. 2. I SENT THEM A COPY OF MY POSTAL RECEIPT SHOWING WHEN AND WHERE I BOUGHT THE POSTAGE. NONE OF THAT MATTERED. Only a regular piece of paper that had receipt written on it would do. They used this as an excuse to not give me the money or my shirts
Hi, gerald f., we're sorry to hear this. The size range of different products varies, and usually in the size chart on the product details page, you will be able to find a suitable size (based on your own measurement). The shipping fee of the return for different condition is listed in the page of FAQ about the return at https://www.newchic.com/help_center/return-faq169.html
We would like to escalate your case and offer you the best solution after confirming the issue. We have sent you a private message here directly via sitejabber or kindly contact us at vipservice@newchic.com with your order number. Hope to hear from you soon!
I ordered numerous items using their app 6/07/20. I did not pay for expedited shipping because none of the 3 options seemed worth paying for. Wow if I had Only known. For $10 standard shipping 10-45 days, $19 gets you express at 10-15 days, $21 Gets you "expedited" at 5-15 days. I chose Standard. Well it's August 23 today, still nothing received. The app says my order shipped on July 5th and even provided a tracking #. When I called Customer Service they said to call the carrier. Upon calling fedex they advised me that the shipper only created a label to get a tracking number but it has not been scanned to leave the point of origin. They advised me to call the shipper, Newchic. I called Newchic and they say "call the carrier, it is on their dock"... wrong! The tracking link eventually expired. I wait another week and email again then they reactivated the link and say it may Be stuck in customs. Waited, Contacted them again they said call the carrier. No records. Contacted Newchic again and they say it may not be packed yet. (Still says shipped July 5) I wait another week and they say "Oh, the 45 days doesn't start until the package is packed and on the dock and it may take months to fill the order and get it packed so it is not ready to ship". Sooo, why does your app tell me it shipped July 5th? So here I am 45 days out, well guess what, the small print says it doesn't include weekends or holidays or any other unforeseen delays so they can make up all sorts of stories. I am Pretty sure I just threw $120 down the tube. Also, be careful about the sizes EACH ITEM has a separate size chart. It boggles the mind. There is no telling what I will get, if anything, EVER.
This is the WORST shopping experience. Delays are one thing but the blatney dishonesty is just unacceptable.
Hi, Pamela K. Sorry to know about the unpleasant experience. We always try to deliver the orders in the given timeframe from the shipping date based on your chose shipping method. Learn more at https://www.newchic.com/shipping-methods-hc160.html
However, in some rare cases, the order as well as the the tracking update by the shipping carrier, may get delayed during the worldwide transit process. We have sent you a private message here directly via sitejabber and trying our best to help. Or kindly contact us at vipservice@newchic.com along with your order number. Hope to hear from you soon!
I ordered size 12 pants and received XL. I figure XL could fit anyone from size 14-20. The crotch is 15 inches long and there's enough fabric to encase an elephant. Why list sizes if you have no intention of trying to fit them even remotely.
Hi Shona T., we're sorry to hear this. The size range of different products varies, as well as the size letter due to different regions and manufacturers. And in the size chart on the product details page, you will be able to find a suitable size (based on your own measurement). However, if the product does not meet the size chart or not fit you, please drop us the order number with details at vipservice@newchic.com. We have sent you a private message here directly via sitejabber and trying our best to help. Thanks.
Order 3 items - delivered 2 items - charged 3 items - complaint response - no credit from New Chic - don't ever buy from them - you'll lose money
Hi, Paul C. We understand your concern. Please log into your Newchic Account to see if there are any split orders and your real-time order status. We have sent you a private message here directly via sitejabber and trying our best to help. Or drop us the order number at vipservice@newchic.com. We will be happy to help!
I will never purchase from this site again.
I ordered three items and what came after waiting forever to receive them, I was shocked to see that what was sent was a cheap replica of what was advertised and pictured on the website.
And when I went to return these items for a refund they wouldn't give me the return info and instead said I should sell them myself or give them to a friend... unbelievable!
Buyer beware because what you see on the website is NOT what you get... this is cheap stuff made in China to look like the pictures on the website... completely false advertising!
Hi, Ruhamah Z. We're sorry to see this! We stand behind the quality of our products and all the details of the items are available right from the description on the product page. Full policy of the return and refund is here: https://www.newchic.com/return-and-refund-hc162.html For any further assistance, please tell more details including the order number at vipservice@newchic.com. We have sent you a private message here directly via sitejabber and trying our best to help. Thanks.
Today I finally received 2 pair of lovely boots, however 1 pair is too small. Called the number ( 10 digit USA number) and the customer support man said he was from newchic - not socofy and I needed to Google the socofy #. I did and it says newchic owns socofy co. Then he said I needed to contact my bank and he couldn't hold as he claimed to be in Hong Kong! Untrustworthy scoundrel! All I want to do is make an honest size exchange. Don't use this company.
Hi, Nancy W., we're sorry to hear this. By using the size guide on our product page, you will be able to find a suitable size (based on your own measurement). Newchic has a brand page of the socofy items but there is the socofy official website on its own. Learn more at https://www.newchic.com/socofy-brand-298.html
If the product from Newchic does not meet the size chart or not fit you, please drop us the order number with details at vipservice@newchic.com. We have sent you a private message here directly via sitejabber and trying our best to help. Thanks.
Don't order from these scammers, I ordered a pair of sandals and 2 tops on June 3rd, still nothing. The tracking has it stuck somewhere and they just keep saying, dont worry its coming, just track it, as you can see its in transit stuck there for a month. I always purchase with PayPal, they got me a full refund.
Hi, Andrea D., we're sorry to hear this. On occasion we experience delays due to the logistics restriction and international transportation, often we can’t get accurate information from non tracked orders and even traced orders can be slow to update. We usually have a buffer period for orders during which we find most packages arrive. Learn more at https://www.newchic.com/shipping-methods-hc160.html For any further assistance, just chat with us at vipservice@newchic.com. Thanks so much!
Do not buy from them. I ordered the beginning of April and finally got a partial shipment in July. Nothing fit, even ordering two things the same size there were huge differences in the size of the product. I couldn't reach anyone about a return. Now 4.5 months later they say the other item is still on back order even though I asked them several times to cancel that and return my money. No refund no item. RUN!
Hi, Mary V. We're sorry to see this! Full policy of the return and refund is here: https://www.newchic.com/return-and-refund-hc162.html The size range of different products varies, and in the size chart on the product details page, you will be able to find a suitable size (based on your own measurement). Those higly demanded items are marked "Expected dispatched on (date)" on the product page after the size and colors are selected.
We have sent you a private message here directly via sitejabber and trying our best to help. Or drop us the order number at vipservice@newchic.com. Thanks.
Received a jumpsuit. Didn't fit. Tried many times to chat and NEVER an answer. Finally found a phone number and left message. Never returned my call. And now, the line is ALWAYS busy.
Scam!
Hi Joan M., we're sorry to hear this. Kindly be noted of the office time to the call center at this link. https://www.newchic.com/Contact-Us-hc10.html
The size range of different products varies, and basically in the size chart on the product details page, you will be able to find a suitable size (based on your own measurement). However, if the product does not meet the size chart or not fit you, please tell us more details with the order number at vipservice@newchic.com. We have also sent you a private message here directly via sitejabber and trying our best to help. Thanks.
Newchic has the best customer service. I ordered something that was too big and they let me keep it, donate it to charity and give me a full refund! Unbelievable and I love their products.
Hi Jane v., thanks so much for letting us know about your great experience with customer service! We'll let their leaders know so they can get the recognition they deserve. We can't wait to shop with you again soon!
Ordered a hat. Totally disappointed with the quality. Not as presented online. Tried to contact company and could not get the form provided to accept my phone number. Said it wasn't valid, so my attempts to contact them were not successful. Deeply regret placing the order. Don't feel this site deserves even one star.
Hi, David S., we're sorry to hear this. There are on the product page the detailed descriptions of the product including the material and the guidance of size choosing. Regarding to the phone number, it should be only digits with no blank or "- ", leaving no country prefix. We'd be happy to look into this for you and we have sent you a private message here via the sitejabber. Please feel free to email us the details again to vipservice@newchic.com with your order number. We'll be more than happy to help!
I am waiting 3 months for the delivery, i ask them to cansel the order but they don't give mee my money back, they ask me to wait more!
Hi MARIA V., we're sorry to hear this! On occasion we experience delays due to the logistics restriction and international transportation, we usually have a buffer period during which most packages arrive. Learn more at https://www.newchic.com/shipping-methods-hc160.html And we would like to know more about it to provide support. We have sent you a private message here via the sitejabber and trying our best to help. Or drop us the order number to vipservice@newchic.com. Hope to hear from you soon!
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Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Rahul G. Thanks for your comment here but here is the correct and official phone number to our customer service.
Phone: +13236173816, Office time: Mon. - Sat., UTC- 6 1:00 AM - 6:00 PM, UTC+1 8:00 AM - (next day) 01:00 AM, UTC+8 3:00 PM - (next day) 8:00 AM, which is listed on the our official page. https://www.newchic.com/Contact-Us-hc10.html Please confirm that you are on the right online shopping site consistent with your order. Thank you for your cooperation.
To the other verified customers of Newchic with comments posted on Trustpilot, if you need any further assistance, just contact us in private at vipservice@newchic.com. Please do not call an uncertain help-line number via the third party platform to prevent fraud. Thanks so much!
Newchic Team