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I have finally been able to deal with NewChic. Once I sent lots of furious replies about their horrible website and non-functioning LiveChat and phone... and they realized that I had contested the charges on my credit card, I suddenly got less dismissive replies. I paid for one order and am still working with them to figure out how they can pick up the second (repeat) order if they wish to do so. I did get the order x 2 (only wanted one of course). The quality is OK, not great. One shirt and pair of pants looked like it had an embroidery design in the photos but it is just a cheap decal. The cuts are poor overall but I guess I expected that. I rarely order clothes but with pandemic I decided to try. In the end, NewChic was fair but only when it was clear they would not get away with ignoring me. I would be very wary of them, esp the website that can trick you into multiple orders.
Here is the letter I sent them when they refused to refund the second order that I tried to cancel the next day because their horrible website allowed be to unknowingly send the order 4 times. I luckily caught the 3rd and 4th and was able to cancel them. --
This is not acceptable. Your badly designed website said my order did not go through and then immediately sent 2 duplicate orders. I will not be paying for one of these and will tell this cautionary tale and report you. I will contest the charge on my credit card. I see that many customers have had very bad experiences with you. You lie in saying shipping orders quickly is for customer satisfaction since the online complaints say that shipping takes months to arrive. Anyway, I will not be paying for the second order that your website caused to happen and should have been obvious to you was a mistake. So if the clothes arrive 2 x, I will donate them. I will not pay for them. So if you want to spare yourself the cost then stop the second order. Surely you have some control over your byzantine operation.
Hi Lisha B., we're sorry to hear this. Due to the transaction settlement during the international banks, in some rare case, there might be a mismatch between the order status and the payment status. The estimated shipping time frame is also showed on the checkout page after you select the shipping method( https://www.newchic.com/shipping-methods-hc160.html)
We would like to escalate your case and offer you the best solution after confirming the issue. Please come contact us by E-mail to vipservice@newchic.com. Thanks.
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Hi Lisha B. We're sorry to see this! We stand behind the quality of our products and all the details including the material and the guidance of size choosing are listed on the product page. We have sent you a private message here directly via sitejabber and trying our best to help. Or kindly contact us at vipservice@newchic.com along with your order number. We'll be more than happy to help!