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NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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Poor quality products, but I guess you get what you pay for. The measurements are small and the material is quite thin.
VERY PLEASED with all aspects of my purchase, delivery, price, and quality of item all very good. Will definitely shop here again. James, Salford.
Ok so far, will await delivery of item, and then comment further.
Lots of cat-lovers made positive comments about my new shirt
Dear Barbara C.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
Best regards,
Newchic Team
2ème commande, les produits et la livraison toujours impeccable.
Dear Delphine N.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
Best regards,
Newchic Team
Die Lieferung war ganz in Ordnung, Versand, Verpackung, Ankunft. Leider die Ware war von minderer Qualität.
Dear György K. Thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
Customer service was poor, package was 2 weeks late, price (compared to same product from other companies) was too high
Dear d w. Thank you for your order and sorry for the inconvenience caused. Sometimes it may need slightly longer time by poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances. If you need any more help for the shipping of your order in the future, please contact our customer service by this email: vipservice@newchic.com We will do the best to help you.
We stand behind the quality of our products and hope for your understanding. It may be necessary to give a little more time and you may find a similar item(s) with lower price.
Not happy with the quality of the product I received. You seem to be scamming people out of their money
Dear Unhappy C. Thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
Dear Dean B.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
Best regards,
Newchic Team
Hello 정희 주., thank you for choosing Newchic! Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress. Please feel free to contact us again for any kind of query related to our website. We will surely help you anytime. Hoping you receive it soon and looking forward to your next purchase.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
처음 접하는 쇼핑몰이라 아직은 잘 모르겠으나 차차 익숙해 지겠지요
Thank You
Dear Boris C.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
Best regards,
Newchic Team
Sizing is very questionable, some items listed as small but fit a 40 inch bust? My wife is a size 12/14 but a pair of Medium pants are never going to fit? 1 out of three items satisfactory, two were a wasted effort. Will be more selective in which type of items I will buy in future!
Hi Paul U., thank yo for choosing Newchic and we are sorry for the inconvenience caused to you.
About the size, to choose a correct size, we kindly suggest that you can measure your own size and then take our size chart as the standard reference instead of choosing your usual size since some tag size may be different from our size chart’s size number. Right under the size choosing place you can find a "size guide". Click inside the size guide, it is the detailed size chart of the product and detailed guidance of measurement.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com
Item headline descriptions do not always match the detailed descriptions, not looking for Plus Size but finding that some items come up as Plus Size when I have clicked on detailed image?
The overall experience was not so good. Not all the products that were delivered was good. And the response or update of the parcel was not very responsive.
Easy to use and responsive website, vast range of sizes (great!) and fast delivery. Excellent.
Dear Hans H.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
Best regards,
Newchic Team
Took a month to get to me even though i paid for priority shopping and the shirt quality sucks
Hi E C. Thank you for your comment and apologize for the inconvenience caused by not meeting your expectations. We have clear pictures and detailed descriptions of product textures and designs on the product page. Due to the display, lighting settings, and unavoidable and uncontrollable conditions, the product may differ slightly from the picture.
Usually the package will be delivered on time. But in some rare cases, the delivery may be subject to slight delays due to complicated freight release or customs clearance procedures. These are beyond our control, we hope for your kind understanding.
If you receive a product that does not match the image or description on the product page or if the product has any quality issues, please send us some photos of the project along with the SKU and shipping labels via email: vipservice@newchic.com
I am in love with my boots and the customer service is exemplary!
Dear Gillian M.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
Best regards,
Newchic Team
I am in love with my boots and the customer service is exemplary!
It was a gift that I was worried
Wouldn't arrive for Christmas but it did. The gift was appreciated, thank you.
Dear Amy B.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
Best regards,
Newchic Team
EASY AND AGRADI got a very good experience with NEWCHIC. I warmly recomand and will place order again! ABLE
Dear Brian S.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
Best regards,
Newchic Team
Hi, some very nice items, great prezzies for the family
I bought my goddaughter a fleecy onsie pyjama set. They fitted perfectly and she really liked them. Present mission accomplished!
So far so good. Now will you deliver it when you say you will. Is the item as good ss the picture?
A bit late on delivery but in the end arrived in time for Christmas. Products very satisfactory.
Dear John M.,
Thank you for choosing Newchic! Since we are selling the product to abroad, it may take longer time for the order to reach to customers than domestic purchase. Sometimes it may need slightly longer time by poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances.
Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
Best regards,
Newchic Team
From the business
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear name l.,
Thank you for your order and sorry for the inconvenience caused.
We have detailed descriptions indicating the material of the product as well as detailed guidance of size choosing on the product page. And the product may be slightly different than the pictures showed due to monitor, light settings and conditions which is unable to avoid and beyond our control. We hope your understanding.
If you receive a product that does not match the image or description on the product page or if the product has any quality issues, please send us some photos of the project along with the SKU and shipping labels via email: vipservice@newchic.com
Best regards,
Newchic Team