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NewChicReviews 4,548

2.7

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NewChic Reviews Summary

NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.

service
617
value
2,098
shipping
2,106
returns
123
quality
2,139

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68,076 reviews

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Thailand
1 review
0 helpful votes
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Ok
January 6, 2021

Well for the money was a lot Plastik and rubber only 1 shoe was great (Leder)also price.vor the Money it should be Leder. Rubber and Plastik in China match cheaper. Find close looking shoes on lazada for 450-600 Bath ( 15-20$)

Date of experience: January 6, 2021
Florida
1 review
0 helpful votes
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Sexy bras
February 4, 2021
Updated review

When you are shopping and you select on the reviews when you go back it doesn't take you back where you left off. It starts from the beginning again. That is too time consuming.

Date of experience: January 5, 2021
Katherine L. NewChic Rep
over a year old

Hello Ramona H. We are sorry for the inconvenience caused to you.

Sometimes may meet some network problems about payment, enter address or order placement, we friendly suggest you can try to refresh the network, change the browser or clear the cache and try again.

We will do our best to improve the website, and we are committed to giving customers the best shopping experience.

Please feel free to contact us again via vipservice@newchic.com for any kind of query related to our website. We will surely help you anytime.


When you are shopping and you select on the reviews...
February 4, 2021
Previous review

When you are shopping and you select on the reviews when you go back it doesn't take you back where you left off. It starts from the beginning again. That is too time consuming.

Date of experience: January 5, 2021
GB
1 review
0 helpful votes
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Amazing
January 5, 2021

Ordered two hoodies for my son for his Christmas odered them two weeks before didn't think i was going to get in time but to my surprise I got them a week earlier than expected great delivery would buy again

Date of experience: January 5, 2021
Katherine L. NewChic Rep
over a year old

Dear Eleanor R.,

Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.

If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!

Best regards,
Newchic Team

Philippines
1 review
0 helpful votes
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Home & electronic items are very very expensive & the shipping fee is much more expensive. Shirts & dresses are really big like they are made for curvy people. XS or UK 2 is like UK 14 & the material is usually polyester like board shorts. Their shipping fee also increases when you add even one item much more if you add items from different categories (like 2 shorts shipping is $12 then you add a small floor mat the shipping becomes $48 then add a plate holder the shipping becomes $72. This is not a joke. See for yourself

NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 5, 2021
Katherine L. NewChic Rep
over a year old

Dear Pog h. We're sorry to see this! We stand behind the quality of our products and hope for your understanding. It may be necessary to give a little more time and you may find a similar item(s) with lower price. The shipping cost varies, mainly due to package size and shipping address. Our system calculates that for you during checkout. So you could see that before payment. Hey, our free shipping service is available in select countries for certain amounts. Please pay attention during order or check out this link: https://www.newchic.com/shipping-methods-hc160.html

We apologize that the shipping charge may fluctuate recently as it was affected by the courier company. Considering the safety and efficiency of delivery, we always seek for the reliable service to ship the parcel.If you need help, please contact us by email at vipservice@newchic.com along with your order number.

Oklahoma
1 review
0 helpful votes
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Slow delivery of product
January 5, 2021

I ordered my shirt on 12/7/2020 and did not receive it until 12/31/2020 - 24 days later. Since it was a Christmas present with an estimated slowest delivery time of 16 days, I obviously was not pleased. It also was very, very small for an XL size and was too small for the person I gave it to - so, overall, a poor purchase by me.

Date of experience: January 5, 2021
Belgium
1 review
0 helpful votes
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Satisfied
January 5, 2021

I'm very happy with the product and the ordering and delivery process. But I get more and more annoyed about their commercials being forced on me and continuously playing on my laptop with busy moving images. It seems "I won't lose them anymore", which makes me (almost) regret my purchase.

Date of experience: January 5, 2021
GB
1 review
0 helpful votes
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Amzing
January 5, 2021

Great delivery, easy to follow tracking through shop app

Date of experience: January 5, 2021
Katherine L. NewChic Rep
over a year old

Dear Zandra R.,

Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.

If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!

Best regards,
Newchic Team

Georgia
1 review
0 helpful votes
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Not received
February 4, 2021

I ordered this shirt as a Christmas gift on 12/3/2020. Today is 01/05/2020 and it has yet to be received.

NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 5, 2021
Katherine L. NewChic Rep
over a year old

Dear Roy D. We are sorry for the unpleasant experience and we have contacted you before, please check the email box carefully. Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress. Hope to get your understanding.

If you have not received our contact or if you have any questions, you can contact us at any time via email: vipservice@newchic.com, have a nice day!

GB
1 review
0 helpful votes
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Christmas pants
January 5, 2021

Great fun Christmas pants to cheer us up over holidays

Date of experience: January 5, 2021
Katherine L. NewChic Rep
over a year old

Dear Lindy S.,

Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.

If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!

Best regards,
Newchic Team

France
1 review
0 helpful votes
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FORMIDABLE
January 5, 2021
Updated review

Ma petite fille a été enchantée pour Noël

Date of experience: January 5, 2021
Katherine L. NewChic Rep
over a year old

Dear Victoire D.,

Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.

If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!

Best regards,
Newchic Team


SUPER
December 7, 2020
Previous review

SUPER

Date of experience: December 7, 2020
South Africa
1 review
0 helpful votes
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Amazing experience and exactly the quality that i was looking for thank you

Date of experience: January 5, 2021
Katherine L. NewChic Rep
over a year old

Dear Bianca C.,

Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.

If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!

Best regards,
Newchic Team

GB
1 review
3 helpful votes
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Quick delivery from 'across the pond'
January 5, 2021
Updated review

Such a lot of choice, which is not a bad thing, but takes quite a while to find what you want. As this is my first order, I hoped the UK sizing I've chosen will be correct, which it was. Much quicker delivery than I expected, so really pleased.

Date of experience: January 5, 2021
Katherine L. NewChic Rep
over a year old

Dear Anne-Marie M.,

Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.

If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!

Best regards,
Newchic Team


Such a lot of choice, which is not a bad thing, but...
December 4, 2020
Previous review

Such a lot of choice, which is not a bad thing, but takes quite a while to find what you want. As this is my first order, I hope the UK sizing I've chosen will be correct.

Date of experience: December 4, 2020
NL
1 review
0 helpful votes
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Not what I expected
February 4, 2021

The products do not look as good as the pictures on the webshop suggests. And the size and shape is not good. The sleeves are way to short!
The overall quality is disappointing aswel.

NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 5, 2021
Katherine L. NewChic Rep
over a year old

Dear Lennard V. thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.

Oregon
1 review
0 helpful votes
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Timeline
February 3, 2021

Delivery time was not made clear. Whether clear or not it took from December 6 (time of order) until December 29 (day of delivery). This delivery date, I was told, was the expectation but not the date I expected from the online information.

NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 4, 2021
Katherine L. NewChic Rep
over a year old

Hi ivor c. Thank you for taking the time to leave your comment.

Total Delivery Time = Processing Time(1~3 business days) + Shipping Time. The processing time varies based on the items you buy.

We always try to deliver the orders in the given timeframe based on the shipping method you select when you place the order. However, in some rare cases, the order may be get delayed during the worldwide transit process. If the order could not be delivered in time, please contact us again for further checking.

If you have any questions, please feel free to contact us by email: vipservice@newchic.com

GB
1 review
0 helpful votes
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Happy
January 4, 2021
Updated review

Too many items to choose but will be back pending satisfactory delivery of first order

Date of experience: January 4, 2021
Katherine L. NewChic Rep
over a year old

Dear customer,

Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.

If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!

Best regards,
Newchic Team


Too many items to choose but will be back pending satisfacto...
December 1, 2020
Previous review

Too many items to choose but will be back pending satisfactory delivery of first order

Date of experience: December 1, 2020
France
1 review
0 helpful votes
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Basquettes homme Taille 42
January 4, 2021

Très joli chaussures je suis ravi mais elle taille petit donc ne vont pas à mon fils. J'ai demander un échange mais il n'accepte pas les retours je pense en raison des frais très important. Le service après vente est très sympathique. La livraison est quand à elle est très longue et n'est pas indiqué lors de la commande. Dommage.

Date of experience: January 4, 2021
Texas
1 review
1 helpful vote
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Never again
February 3, 2021

I need this present for my daughter before Christmas. I received it today. 2 weeks after her birthday

NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 4, 2021
Katherine L. NewChic Rep
over a year old

Dear Jose R. Thank you for your order and sorry for the inconvenience caused. Sometimes it may need slightly longer time by poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances. If you need any more help for the shipping of your order in the future, please contact our customer service by this email: vipservice@newchic.com We will do the best to help you.

Washington
1 review
0 helpful votes
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Lovely patterned sweatshirt
January 4, 2021
Updated review

Loved the variety of clothing etc. and good prices

Date of experience: January 4, 2021
Katherine L. NewChic Rep
over a year old

Dear customer,

Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.

If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!

Best regards,
Newchic Team


Loved the variety of clothing etc
December 8, 2020
Previous review

Loved the variety of clothing etc. and good prices

Date of experience: December 8, 2020
GB
1 review
0 helpful votes
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Second order from new chic
January 4, 2021

Website easy to navigate abd I love the style of clothes abd especially the shoes

Date of experience: January 4, 2021
Philippines
1 review
0 helpful votes
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Unsatisfied
February 3, 2021

The item was damaged and until now, there's no refund!

NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 4, 2021
Katherine L. NewChic Rep
over a year old

Dear
RoseMarie A.we are sorry for the unpleasant experience and we have contacted you before, but have not received your reply.We have refunded the refund to your Paypal account, please check it carefully. If you have not received our contact or if you have any questions, you can contact us at any time via email: vipservice@newchic.com, have a nice day!

From the business

Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping


newchic.com
London, LONDON, China
+181