On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
Instant Feedback
We monitor reviews for authenticity
Things end up being more expensive because of the hidden costs that were not mentioned in the start, had I known about it I was never going to order. Anyways there won't be next time bye
Great selection of very unique and creative clothing styles. Thank-you.
Great selection of very unique and creative clothing styles. Thank-you.
The product took way too long to arrive, and when it did it was the wrong size. I want my money back.
Dear
Pissed O. We are sorry for the unpleasant experience and we have contacted you before, but have not received your reply.
Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress. Hope to get your understanding.
If you have not received our contact or if you have any questions, you can contact us at any time via email: vipservice@newchic.com, have a nice day!
Hasta ahora muy bien, creo que va a tardar más de lo pensado
Hasta ahora muy bien, creo que va a tardar más de lo pensado
Products are nice, but shipping cost is high! The delivery was reasonably fast.
Products are nice, but shipping cost is high!
Took several weeks to receive. Received wrong size and fabric is bad. I could return but the cost of shipping is prohibitive. I accepted a 50% refund and donated the item to Goodwill.
Dear
Ray P. Thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
Easy to shop. After a request I was informed that an item was out of stock. I got refund. Due to the current situation the delivery was to late.
Dear Irida -.,
Thank you for taking the time to leave your comment.
We always try to deliver the orders in the given timeframe based on the shipping method you select when you place the order. However, in some rare cases, the order may be get delayed during the worldwide transit process. If the order could not be delivered in time, please contact us again for further checking.
In order to solve your problem, Would you mind contacting us at vipservice@newchic.com
We will do our best to assist you in solving this issue.
Best regards,
Newchic Team
It was OK... Delivery time took about 2 weeks. The shirt was super thin and felt like it would rip with a sudden movement. I believe the shirt was $20. Not really worth that price. I can find clothes in Hollister, American Eagle, Old Navy, Forever 21, ETC that cost less and the fabric is better and lasts longer. I Will definitely not buy with NewChic again.
Dear Jonatan L. Thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
One purchase - excellent. The other - delivery slower than I realised. However, both products really delighted y son and daughter, who received them as Christmas presents. Daughter asked what my source was and went onlib=ne and offered more things for herself.
Orders ered late, unordered product delivered twice, m now with items that i did not ordered and do not know what to do with them
Dear Sonia B.,
Thank you for taking the time to leave your comment.
We always try to deliver the orders in the given timeframe based on the shipping method you select when you place the order. However, in some rare cases, the order may be get delayed during the worldwide transit process. If the order could not be delivered in time, please contact us again for further checking.
We have clear pictures and detailed descriptions of product textures and designs on the product page. Due to the display, lighting settings, and unavoidable and uncontrollable conditions, the product may differ slightly from the picture. We hope that you understand.
If you receive a product that does not match the image or description on the product page or if the product has any quality issues, please send us some photos of the project along with the SKU and shipping labels via email: vipservice@newchic.com
Best regards,
Newchic Team
Orders delivered late, unordered product delivered twice, m now with items that i did not ordered and do not know what to do with tehm
The shoes took quite a while to arrive but were a good price and decent quality. I'm very happy
The coat looks cheap and the button was broken instantly upon wearing. The item is not the same as promoted.
Product was late for Christmas, but overall was satisfied with it.
Dear Veronica B.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
Best regards,
Newchic Team
I ordered 2 pairs of boots from NewChic on 12/2/2020. Was told it would be 15-35 days for delivery. I received a confirmation on 12/14/2020 that the items were in Cantbury NJ, ready to go with a tracking number, pending FedEx to pick them up. It is now 1/6/21, the status has not changed nor have I received my items. Tried emailing customer service 4 days ago and was told I would get a response within 72hours. Well... still haven't heard anything. Extremely frustrating... now I have to get on the phone with credit card company to refund payment. Do not order from this company!
Dear ROANNE M.we are sorry for the unpleasant experience and we have contacted you before, but have not received your reply. We recommend that you check the status of your order to track refunds.
Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress. Hope to get your understanding.
If you have not received our contact or if you have any questions, you can contact us at any time via email: vipservice@newchic.com, have a nice day!
Slow delivery, false confirmation of delivery, huge delivery costs, wish/aliexpress quality, no info how to wash
Dear Ori G.We apologize that the shipping charge may fluctuate recently as it was affected by the courier company. Considering the safety and efficiency of delivery, we always seek for the reliable service to ship the parcel. Thank you for your order and sorry for the inconvenience caused. Sometimes it may need slightly longer time by poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances. If you need any more help for the shipping of your order in the future, please contact our customer service by this email: vipservice@newchic.com We will do the best to help you.
I was initially excitement about a product I saw in an online ad, but the delivery time of 10-15 days was on the verge of arriving late for Christmas. I took the chance because the item was just perfect for a Christmas gift. Five days after I placed the order, they updated my delivery to 15-20 days. The item actually came in 26 days. I realized after I ordered that Newchic is out of Hong Kong, so possibly I should have expected this, but the company was negligent in relaying correct information. I should at least have been refunded my shipping cost, since the item came 11 days after their initial shipping estimate.
Dear Kari H. Thank you for your order and sorry for the inconvenience caused. Sometimes it may need slightly longer time by poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances. If you need any more help for the shipping of your order in the future, please contact our customer service by this email: vipservice@newchic.com We will do the best to help you.
I ordered 2 sweatshirts and a pair of sweatpants - all size L. One sweatshirt is fine. The other sweatshirt is 3 inches shorter and 5 inches less in width (pictures and measuring tape). I wrote to them about the size discrepancy and was told that I could purchase them again... I am not sure how this fixes the problem or why I should be responsible for the cost of buying them again. I have reached out to their customer service 3 additional times with no response. I would not recommend purchasing anything from them. Grossly overpriced for the quality, no consistency in sizing and zero customer service.
Dear Jake W.we are sorry for the unpleasant experience and we have contacted you before, but have not received your reply. Please click the“Size Reference”or“Size Guide”to get the size details. To choose the correct size, please take our size chart as the standard reference and choose a suitable size base on your measurement. We stand behind the quality of our products and hope for your understanding. It may be necessary to give a little more time and you may find a similar item(s) with lower price.
Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress. Hope to get your understanding.
If you have not received our contact or if you have any questions, you can contact us at any time via email: vipservice@newchic.com, have a nice day!
I chose the wrong size and when I tried to cancel the order / change the size, I was unable to do that
Dear Annemarie C.If you need to change the size next time, please contact our customer service in time. In order to protect your rights, once the order is confirmed, it cannot be changed. Hope for your understanding. If you need help, please contact us by email at vipservice@newchic.com along with your order number.
So for more than one year already I'm waiting for one pair of black shoes.
Hi carla b. Thank you for choosing Newchic! We are sorry for the unpleasant experience and we have sent an email to you at vipservice@newchic.com, please check it your inbox carefully. Look forward to your reply.
Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress. Hope to get your understanding.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
Boots have kind of a cheap feel to them but what could I expect with such a low price. The fit is about 2 sizes small so my husband can't wear them. Not sure how to return them since they were sent from China.
All was fine but I would like more details on the shipping (courier vs post)
From the business
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello fums m. We are sorry for the inconvenience caused to you. The shipping cost depends on package size and shipping address. So it has to be calculated by system during checkout. It can help to check out this link: https://www.newchic.com/shipping-methods-hc160.html
There are related instructions on our website regarding the usage guidelines. We are sorry that the freight has caused you trouble. It may fluctuate due to the impact of express delivery. We have been working hard to seek better cooperation with logistics providers, so we hope to get your understanding.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com