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NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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I would not have ordered if i had known where the product was coming from and how expensive shipping was going to be. By the time i found out, i had already agreed to the Paypal payment so i could not go back. Never again!
I would not have ordered if i had known where the product was coming from and how expensive shipping was going to be. By the time i found out, i had already agreed to the Paypal payment so i could not go back. Never again!
:-)
Not great long wait and product not like what was ordered
Dear Nicholas J.,
Thank you for your comment and apologize for the inconvenience caused by not meeting your expectations. We have clear pictures and detailed descriptions of product textures and designs on the product page. Due to the display, lighting settings, and unavoidable and uncontrollable conditions, the product may differ slightly from the picture. We hope that you understand.
If you receive a product that does not match the image or description on the product page or if the product has any quality issues, please send us some photos of the project along with the SKU and shipping labels via email: vipservice@newchic.com
Best regards,
Newchic Team
Just put in my order so no idea about shipping and delivery service yet, but placing the order was easy enough - easy to navigate through the checkout and payment process. Looking forward to receiving the product. Update: There was a bit of a mix-up at Customs so delivery was delayed a few days, although that wasn't NewChic's fault. It was, in fact, the courier's fault. They had put the wrong label on the product, it was flagged by Customs and held. Customs issued the courier with a penalty fine, which the courier initially tried passing on to me saying it was a customs levy. Only when I queried it did they sort it out themselves. Anyway, product eventually delivered, and no complaints about the product - exactly as described, works well, and looks good.
Just put in my order so no idea about shipping and delivery service yet, but placing the order was easy enough - easy to navigate through the checkout and payment process. Looking forward to receiving the product.
Dear Jo E.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
Best regards,
Newchic Team
I ordered blue boots and they sent me wrong coloured boots and insist I must pay shipping to return them!
Hi K S. We are sorry to hear that you are not satisfied with the assistance you received from us and we will try our best to help you. Please refer to the link below for a description of our return policy: https://www.newchic.com/return-and-refund-hc162.html
We truly understand how frustrated you are. Please do not worry, all individual products are checked rigorously to ensure that they are kept in line with the high standards. We are always here to help you.
Due to incomplete/insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at vipservice@newchic.com.
Dear MARIA G.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
Best regards,
Newchic Team
Pues toda la ropa ideal y muy juvenil y diseños fantasticos.
Hello Jose L., thank you for choosing Newchic! Since we are selling the product to abroad, it may take longer time for the order to reach to customers than domestic purchase. But we have specific estimated shipping time for different country with different shipping method which you can check in this link: https://www.newchic.com/shipping-methods-hc160.html
Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress. Hoping you receive it soon and looking forward to your next purchase.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
Too small even though I chose the size I've bought before, and the inside seems very rigid and uncomfortable so I cannot wear them
Hi Julia M., we are sorry for the inconvenience caused to you.
About the size, to choose a correct size, we kindly suggest that you can measure your own size and then take our size chart as the standard reference instead of choosing your usual size since some tag size may be different from our size chart’s size number. Right under the size choosing place you can find a "size guide". Click inside the size guide, it is the detailed size chart of the product and detailed guidance of measurement.
Newchic provides 30 days refund and return policy to Customers with terms and conditions. Please refer to the link below for a description of our return policy: https://www.newchic.com/return-and-refund-hc162.html
If you have any questions, please feel free to contact us by email: vipservice@newchic.com
I ask for the US XL size (3XL size for China) but my product is in reality a normal M or tight L american size. Obviously, I didn´t fit in it. Product is gorgeous, but sizes are not correct. At the end, I had to use it as christmas present for somebody else.
Hello Javier F., thank you for choosing Newchic! About the size, to choose a correct size, we kindly suggest that you can measure your own size and then take our size chart as the standard reference instead of choosing your usual size since some tag size may be different from our size chart’s size number. Right under the size choosing place you can find a "size guide". Click inside the size guide, it is the detailed size chart of the product and detailed guidance of measurement.
Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress. Hoping you receive it soon and looking forward to your next purchase.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
I ordered a camouflage onesie for my husband for Christmas; ordered on 8th January, promised delivery by Christmas Day, didn't arrive until 3rd January. Not really acceptable, given the £6 delivery charge on top of the product price. However, the product itself is of good quality, especially considering it was reasonably priced; it fits a treat and my husband loves it, so overall I am very happy with my purchase.
Hello Holly G., thank you for choosing Newchic! Since we are selling the product to abroad, it may take longer time for the order to reach to customers than domestic purchase. But we have specific estimated shipping time for different country with different shipping method which you can check in this link: https://www.newchic.com/shipping-methods-hc160.html
Sometimes it may need slightly longer time by poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
Dear Wendy S.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
Best regards,
Newchic Team
Delivery is always a problem. Never received in the estimated timeline. Always 2 to 3 weeks later.
The ordering process was smart and easy, delivery fast and reliable. I ordered two blouses at very low prices, so I did not expect high quality products. The blouses look nice though the material is not great but I was not disappointed. Quite another story with the jacket I ordered at the same time. £32 for a spring jacket is not dear but the jacket I got did not meet the expectations for even that price. It has been cheaply sewn together with no lining and two fake flaps instead of any pocket. The size does not really correspond with the size chart on the website, which means it is too small for me. So I think that £32 for something rather useless to me is not cheap. The description of the products on the websites should be more precise and detailed.
Dear Martina E.,
Thank you for choosing Newchic and we apologize for the inconvenience caused by not meeting your expectations. We have clear pictures and detailed descriptions of product textures and designs on the product page. Due to the display, lighting settings, and unavoidable and uncontrollable conditions, the product may differ slightly from the picture. We hope that you understand.
If you receive a product that does not match the image or description on the product page or if the product has any quality issues, please send us some photos of the project along with the SKU and shipping labels via email: vipservice@newchic.com
Best regards,
Newchic Team
The prints are super attractive but the quality of the fabric varies considerably from rough and harsh feeling to smooth and silky. Personally I would rather pay much more for a thick cotton sweatshirt that is comfortable.
Dear Caroline S.,
Thank you for your comment and apologize for the inconvenience caused by not meeting your expectations. We have clear pictures and detailed descriptions of product textures and designs on the product page. Due to the display, lighting settings, and unavoidable and uncontrollable conditions, the product may differ slightly from the picture. We hope that you understand.
If you receive a product that does not match the image or description on the product page or if the product has any quality issues, please send us some photos of the project along with the SKU and shipping labels via email: vipservice@newchic.com
Best regards,
Newchic Team
No problem with the order but the actual garment is not the same as advertised. The style is roughly the same but the material is not. The picture on the website makes the jumper look warm and lush and or a certain quality. The jumper that arrived is not the same style and the material is thinner and not the same quality.
Dear Ruth M.,
Thank you for your comment and apologize for the inconvenience caused by not meeting your expectations. We have clear pictures and detailed descriptions of product textures and designs on the product page. Due to the display, lighting settings, and unavoidable and uncontrollable conditions, the product may differ slightly from the picture. We hope that you understand.
If you receive a product that does not match the image or description on the product page or if the product has any quality issues, please send us some photos of the project along with the SKU and shipping labels via email: vipservice@newchic.com
Best regards,
Newchic Team
Easy enough. Didn't realise you were in America so I will Wait for the goods to arrive before I can comment further.
Easy enough. Didn't realise you were in America so I will Wait for the goods to arrive before I can comment further.
The order has been correctly completed within the deadline indicated by the seller when placing the order. However, the quality of the product is worse than expected (the zipper of the jacket jams and one sleeve is wider).
The delay in shipping, almost made me cancel my order, also I was not informed about duty fees payable.
From the business
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Yvette D. Newchic is a legitimate company that serves returning and new customers globally. Please check out this link: https://www.newchic.com/about-us-hc171.html
The shipping cost depends on package size and shipping address. So it has to be calculated by system during checkout. It can help to check out this link: https://www.newchic.com/shipping-methods-hc160.html
There are related instructions on our website regarding the usage guidelines. We are sorry that the freight has caused you trouble. It may fluctuate due to the impact of express delivery. We have been working hard to seek better cooperation with logistics providers, so we hope to get your understanding.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com