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NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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In the past I have had an easier experience with ordering items from other stores online. Also I have yet to receive the rest of my first order which I ordered at the beginning of December. Please note that I have now received my first full order delivered by the abovementioned 2 delivery numbers ending in 18 and 19. I have made another order prior to receiving my first order and the first time I ordered the items I was told that the order was cancelled because not all of the items were available, I then tried to order again and required a confirmation number from my credit card and apparently that was not accepted. I was finaly able to do the order but by all the communications that you have sent me I am very confused as to what I will be receiving and I do not wish to have duplicate orders, etc. and have multuple charges on my credit card. My view is that if something is cancelled its cancelled and you start fresh. At present the last order that I sent for should only have 4 items, 1 dress, 2 bras and 1 pair of pants. I would appreciate better communication in the future. Please advise me as to what order I will be receiving by one email. Thank you
In the past I have had an easier experience with ordering items from other stores online. Also I have yet to receive the rest of my first order which I ordered at the beginning of December.
Products are nice, but not EXACTLY what I expected. Shirt had a lower quality fabric than what appeared in photo, but still quite good
I am a first time user and I understood I was supposed to get a 15% discount on my first order. I did not receive this. How can I still get this
Hello Ted D. We don’t intend to cause trouble to you. Your coupons can be found in your Account > My Assets > My Coupons.
Regarding the reasons for the unavailability of coupons and operating instructions, we kindly suggest you to check the following link: https://www.newchic.com/help_center/coupons-and-points-faq156.html
Please note that some coupons is valid for regular price item, exclude sale item.
If you have not yet resolved or other problems, please feel free to contact us at vipservice@newchic.com
We do our best to offer you best solution.
I am a first time user and I understood I was supposed to get a 15% discount on my first order. I did not receive this. How can I still get this
1/ It took the parcel 10 days to come to France with 12 euros delivery fares, but when I received it I actually discovered that it was sent from a warehouse located in France! So the long delivery time and high fares are not justified in my eyes.
2/The same articles cost half the price on Amazon. Why such a difference?
3/The articles have really nice designs but the fabric quality is rather poor, or at least is not worth this website's prices.
Easy - just need to be patient - takes approx. 30 days to receive.
Dear Stephanie D.,
Thank you for choosing Newchic! Sometimes it may need slightly longer time by poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances.
Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
Best regards,
Newchic Team
Nice T-shirt but very slow delivery - it missed Christmas so frustrating and disappointing
Nice T-shirt but very slow delivery - it missed Christmas so frustrating and disappointing
Un poco lioso el tema del descuento y el coste del envío y añado que las tallas son "pequeñas" justas, recomiendo coger una talla más de la habitual.
Un poco lioso el tema del descuento y el coste del envio.
It is hard to choose a colour on some of the sites as they just have a number. I am going to have to return some wool which I has expected to be white and in fact it is cream (although it is labelled white)
Dear Matt D.,
Thank you for your comment and apologize for the inconvenience caused by not meeting your expectations. We have clear pictures and detailed descriptions of product textures and designs on the product page. Due to the display, lighting settings, and unavoidable and uncontrollable conditions, the product may differ slightly from the picture. We hope that you understand.
If you receive a product that does not match the image or description on the product page or if the product has any quality issues, please send us some photos of the project along with the SKU and shipping labels via email: vipservice@newchic.com
Best regards,
Newchic Team
Be careful with choose, they are good, but size, often to small according to what you ask for.
Shoes cost R 400 per pair and delivery fee is R 200 per pair. Very high.
So far, so good. I hope I have good luck shopping with your company.
So far, so good. I hope I have good luck shopping with your company. I'll let you know when I receive my order.
Dear Ju T.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
Best regards,
Newchic Team
I call them computer commercials, you know, the pop up advertising that appears on your computer screen when you're doing some work... well that's where I first the hats. I was in the market to purchase one or two for myself that didn't have any wool in it- wool itches, so I did as well as two for my mother. One of the hats I purchased is very colorful and I like it, but it doesn't really like my head. I'm going to figure out a way to make it work though- somehow. My mother likes hers.
Hi Jeannie B., we are sorry for the inconvenience caused to you.
About the size, to choose a correct size, we kindly suggest that you can measure your own size and then take our size chart as the standard reference instead of choosing your usual size since some tag size may be different from our size chart’s size number. Right under the size choosing place you can find a "size guide". Click inside the size guide, it is the detailed size chart of the product and detailed guidance of measurement.
Newchic provides 30 days refund and return policy to Customers with terms and conditions. Please refer to the link below for a description of our return policy: https://www.newchic.com/return-and-refund-hc162.html
If you have any questions, please feel free to contact us by email: vipservice@newchic.com
Cat blouse had two manufacturing faults and was polyester fabric and not cotton as advertised, the Scenic T-Shirt was round necked and not V shaped as advertised. Also money came out of my account for another scenic t-shirt which I did not order. NewChic refunded this when they were aware of what had happened.
Dear Jill S.,
Thank you for your comment and apologize for the inconvenience caused by not meeting your expectations. We have clear pictures and detailed descriptions of product textures and designs on the product page. Due to the display, lighting settings, and unavoidable and uncontrollable conditions, the product may differ slightly from the picture. We hope that you understand.
If you receive a product that does not match the image or description on the product page or if the product has any quality issues, please send us some photos of the project along with the SKU and shipping labels via email: vipservice@newchic.com
Best regards,
Newchic Team
I am usually a large, we followed the measurements on your site and ordered one size up, so one coat was XL and the other XXL. Neither fit. Extremely disappointed,! Sent email if I could return, no response. Gave both coats away.
Hi kevin r., we are sorry for the inconvenience caused to you.
About the size, to choose a correct size, we kindly suggest that you can measure your own size and then take our size chart as the standard reference instead of choosing your usual size since some tag size may be different from our size chart’s size number. Right under the size choosing place you can find a "size guide". Click inside the size guide, it is the detailed size chart of the product and detailed guidance of measurement.
Newchic provides 30 days refund and return policy to Customers with terms and conditions. Please refer to the link below for a description of our return policy: https://www.newchic.com/return-and-refund-hc162.html
We have contacted you via email, please check your inbox carefully. Look forward to your reply.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com
I was a little disappointed with the quality of the items I realise the prices are low but the made in China label will in future shop elsewhere
Dear D M.,
Thank you for your comment and apologize for the inconvenience caused by not meeting your expectations. We are a Chinese customer-centric online store, dedicated to providing quality products to customers. There is a reassuring after-sales guarantee.
We have clear pictures and detailed descriptions of product textures and designs on the product page. Due to the display, lighting settings, and unavoidable and uncontrollable conditions, the product may differ slightly from the picture. We hope that you understand.
If you receive a product that does not match the image or description on the product page or if the product has any quality issues, please send us some photos of the project along with the SKU and shipping labels via email: vipservice@newchic.com
Best regards,
Newchic Team
I NEVER RECEIVED A SHIPPING NOTICE, TRACKING NUMBER, OR DELIVERY NOTIFICATION. I HAD TO CALL, AND FIND OUT THAT SHIPPNG WAS LATE!
Naar verwachting op de levering iets langer duurde ivm Covid-19 toch tevreden
Dear ruud w.,
Thank you for choosing Newchic! Sometimes it may need slightly longer time by poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances.
Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
Best regards,
Newchic Team
The order was sent out and delivered faster than expected and the items were true to what I ordered. Although a little big, but great quality.
Dear Heilette P.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
Best regards,
Newchic Team
From the business
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Barbara L.,
We are sorry to hear that you still have not received the order yet.
We really apologize for the inconvenience do, we will submitted your request and do our best to deliver as soon as possible after we check the logistics situation.
In order to solve your problem, Would you mind contacting us at vipservice@newchic.com
We will do our best to assist you in solving this issue.
Best regards,
Newchic Team