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NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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Nice item but not waterproof so unsuitable for winter weather.
Your clarification re the absence and then delay of your communication comes extremely late and is not a sign of a correct organization.
I stick to the item bought and am prepared to wait till the dates you mentioned: 07 -12 January.
I definitively expect to be duly and punctually informed of developments.
Fulvio Grimaldi
Very obscure the way to write your country/region.
Very obscure the way to write your country/region.
Some good quality items, some not so good - fabric is often polyester whatever the description says
Dear Hilary D., thank you for choosing Newchic and apologize for the inconvenience caused by not meeting your expectations. We have clear pictures and detailed descriptions of product textures and designs on the product page. Due to the display, lighting settings, and unavoidable and uncontrollable conditions, the product may differ slightly from the picture. We hope that you understand.
If you receive a product that does not match the image or description on the product page or if the product has any quality issues, please send us some photos of the project along with the SKU and shipping labels via email: vipservice@newchic.com
Newchic Team
I felt the shipping price was high, almost as much as the item. Then it took a long time for the item to come.
Placing the order went all right. I received the confirmation and the dispatch information quickly. The coat arrived quickly, in excellent condition. It was well packed and looks very good. I'm very satisfied.
Customer experience would have been better had I been kept aware of where the parcel was between purchase and delivery. There was no notification the item had shipped.
The item on website looked completely different to the one actually received. Poor quality.
Dear Janis M.,
Thank you for your comment and apologize for the inconvenience caused by not meeting your expectations. We have clear pictures and detailed descriptions of product textures and designs on the product page. Due to the display, lighting settings, and unavoidable and uncontrollable conditions, the product may differ slightly from the picture. We hope that you understand.
If you receive a product that does not match the image or description on the product page or if the product has any quality issues, please send us some photos of the project along with the SKU and shipping labels via email: vipservice@newchic.com
Best regards,
Newchic Team
Goods were exactly as described and arrived in good time, despite Christmas post!
Commençons par les points positif, promo intéressante, site facile d'accès, livraison correcte. J'ai commander 3 collants, 2 noirs et 1 chaire, tous trop petit, j'ai pris une taille s (je me tais 1 m60) ma taille habituelle. Le chaire s'est déchiré en le mettant.
Toujours pas de retour du service après vente à ce jour pour un échange ou remboursement!...
Dear Chloe V.,
We are sorry to hear that you are not satisfied with the assistance you received from us and we will try our best to help you.
We truly understand how frustrated you are. Please do not worry, all individual products are checked rigorously to ensure that they are kept in line with the high standards. We are always here to help you.
Due to incomplete/insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at vipservice@newchic.com.
Best regards,
Newchic Team
The product was as expected, the customer service team were responsive and helpful. Very happy overall.
It was the first gift I ordered, and the last to arrive. I received a "confirm delivery" email over a week before the package arrived. Shipping tracking didn't show location of product as it traveled. Sweater was triple wrapped, great for protection of item in a bag. The sizing tag was sewn to the outside right shoulder of the sweater (not inside of back/neck, like expected). Pockets were sewn shut (not just tacked) and I cannot undo without unraveling sweater. One of the reasons I purchased this sweater was for the pockets. Not they're unusable without the extra cost of a tailor. Not pleased. I will not be ordering again from this company.
The item was mis-sized: Too small. I have had no reply to my returns e-mail to the supplier.
Dear Ian S. Thank you for your comment and sorry for the inconvenience caused.We will reply to your email within 24 hours. Please click the“Size Reference”or“Size Guide”to get the size details. To choose the correct size, please take our size chart as the standard reference and choose a suitable size base on your measurement.We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
So far so good for the exception of order #******* SKUG******* Gradient Afro "Long Curly Wig" Paid $ 17.59 + Tax = $26.57 Has never arrived its been close to a month when order was placed. Did live chat but got nowhere Someone please look into this
So far so good for the exception of order #92127459 SKUG45915 Gradient Afro "Long Curly Wig" Paid $ 17.59 + Tax = $26.57 Has never arrived its been close to a month when order was placed. Did live chat but got nowhere Someone please look into this
After finding the NewChic website, I was very impressed with the selection of goods on offer. My overall impression was many of the items for sale were different and unique as well as appearing very well made. I was looking for a belt holster for my mobile phone. After selecting one, I wasn't certain whether it would fit my phone correctly, so I carried out a chat online with a representative, who went the extra mile to check out my concerns and then advise me of the size product I required. From this advice I made a purchase, and it wasn't long before the item arrived. I am glad to say the advice given by the representative was spot on and fitted my needs perfectly. I am delighted with the service and goods I received and will use NewChic again.
Easy site to browse. Easy to purchase. Who needs more
Dear John S.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
Best regards,
Newchic Team
Easy site to browse. Easy to purchase. Who needs more
Difficulty navigating the site. Made a couple of errors, especially when trying to pay. In the end both products I ordered arrived OK and on time for Xmas. Product was a little more 'flimsy' that what I imagined, but OK.
Dear Pat W. Thank you for your review and sorry for the inconvenience caused. Since the sizes vary from products to products, to choose a correct size, we kindly suggest that you can measure your own size and then read the guidance of size choosing on every product page instead of choosing your usual size. If the size of the product you have received does not follow the size guidance on the product page or the item has any size problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email：vipservice@newchic. Com
We will do the best to help you.
Pour quality product. Wanted to return item but you would not pay postage will certainly not recommend to anyone.
Dear chris H. Thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
Was a bit unsure about ordering from a company I didn't know but the item arrived quickly and was as described, good quality and my grandson loved it. Thank you
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Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Fulvio G. We're sorry to hear this! It's that some products are in great demand and cannot be dispatched immediately. We mark those items "Expected dispatched on (date)" on the product page.
Usually the package will be delivered on time. But in some rare cases, the delivery may be subject to slight delays due to complicated freight release or customs clearance procedures. These are beyond our control, we hope for your kind understanding.
You are our very important customer, If you require any more further information or assistance, please do not hesitate to contact us at vipservice@newchic.com