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NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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Ease of shopping, good quality product, good delivery time, plus well handled process of 50% refund due to product being too small
Easy to order but when the product doesn't match the description and you want to return the item there is a lack of communication and no return address in the parcel. I was offered a 40% refund to keep the item but the quality was awful so would have been a waste. This was 2 weeks ago and I am still waiting for return address, so I would say, don't order unless you are prepared to keep it no matter the quality.
Dear Rachael H. Thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. We will feed these issues back to relevant colleagues. We will do our best to improve the website, and we are committed to giving customers the best shopping experience.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
Generally good experience with product arriving in time for Christmas
I picked atop with soft muted colours, it was very bright and in your face. Poor quality fabrics.
Dear Lesley W.,
Thank you for your comment and apologize for the inconvenience caused by not meeting your expectations. We have clear pictures and detailed descriptions of product textures and designs on the product page. Due to the display, lighting settings, and unavoidable and uncontrollable conditions, the product may differ slightly from the picture. We hope that you understand.
If you receive a product that does not match the image or description on the product page or if the product has any quality issues, please send us some photos of the project along with the SKU and shipping labels via email: vipservice@newchic.com
Best regards,
Newchic Team
Great choice on site and prices good, delivery not great this time but totally understand because of way things are now.
Great choice on site and prices good, delivery good time.
Very confusing address section to get the order through
Very confusing address section to get the order through
Great, slow delivery but only to be expected given the current siotuation, the items are just right.
Great, awaiting delivery and quality of goods!
Guaranteed delivery by 12th December, turned out to be a lie.
They pretend to be a local company, then ship from China using the lowest cost couriers who add charges to the buyer!
What a rip off
Dear Matthew S. Thank you for your order and sorry for the inconvenience caused. Sometimes it may need slightly longer time by poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances. If you need any more help for the shipping of your order in the future, please contact our customer service by this email: vipservice@newchic.com We will do the best to help you.
I did not know how long my order would take to arrive so I allowed 3 weeks. It actually arrived in2 so I was pleased. It was well packaged and a good price.
Dear Mary A.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
Best regards,
Newchic Team
The items were delivered on time and the service was faultless as the goods themselves.
Large variety easy access comforter shopping at home
I was waiting to see if my sweater would be delivered before ordering shirt turns out the sweater took two and a half months to be delivered you guys reimburse me
The ordering was easy however it's the first time I've ordered pants. My dresses ordered in the past have been great, but the pants, which I bought according to your measurement chart, ended up 3 sizes to large - i usually fit a large but I actually fitted into the 'small' f which I bought for my daughter'
PLEASE ASSIST ME TO RETURN THE GOODS.
THE MATERIAL IS ALSO VERY POOR QUALITY COTTON - FELT SCRATCHY.!
Order Number
Order Date
Tracking Number
*******020-11-27 14:53:58
A*******806DK
Shipping Address:
Aileen ONG,
*******,
17T LIMAU GARDEN,
Singapore South East
Singapore
Hi Aileen O. We have sent an email to you at vipservice@newchic.com, please check your inbox if you are convenience.
Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress. Hope to get your understanding.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
It's been easy to use and reliable.
Ik snap jullie bestelformulier niet. Kost heel veel moeite om in het engels te doen.
Maar met jullie hulp gaat het nu in het Nederlands, dank daarvoor.
De levertijd vraag: dat weet ik nog niet, want ik heb het nog niet ontvangen.
Ik snap jullie bestelformulier niet. Kost heel veel moeite om in het engels te doen.
The items were received very quickly. The price was good.
Dear Raquel T.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
Best regards,
Newchic Team
Product was very poor quality. Size way off. Ordered a size 12. I looked like a size 16 or 20. Only got 50% refund. Will not order from them again. Also shipping info was wrong. Could get correct tracking on order I paid for express shipping. Took 18 days to receive.
Dear Jane T. Thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
As you may be aware, we have multiple shipping methods. Therefore we'd suggest you to open this link and have a better understanding: https://www.newchic.com/shipping-methods-hc160.html
We will feed these issues back to relevant colleagues. We will do our best to improve the website, and we are committed to giving customers the best shopping experience.
Only website that offered the kind of product I was looking for, delivery timing not terrible considering and packaging fine. Quality not great considering price I paid and very questionable customer service with limited ability of speaking personally with someone, all done through the website so you had to have an account which I didn't want. Fine for the one gift but won't shop with again
Dear Jo R. Thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
Having your own account allows you to view your order status more intuitively and conveniently, which also protects the rights and interests of consumers.we will feed these issues back to relevant colleagues. We will do our best to improve the website, and we are committed to giving customers the best shopping experience.
*
I contacted NewChic prior to buying this item as there were many reviews regarding the quality fo the fabric. I am a dress maker and asked very specific questions about the fabric, however was given generic answers. The fabric the top is made of is definitely not the fabric in the photo. That said I still love the top but will need to adjust my expectations on usage.
Die Komunikation war etwas dürftig, da auch nur in Englisch. Die Lieferzeit war 4 Tage über dem angegebenen. Qualität des Produktes ist okay.
From the business
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Mark R. Thank you for your comment and apologize for the inconvenience caused by not meeting your expectations.
Newchic provides 30 days refund and return policy to Customers with terms and conditions. Please refer to the link below for a description of our return policy: https://www.newchic.com/return-and-refund-hc162.html
Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress. Hope to get your understanding.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!