On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
Instant Feedback
We monitor reviews for authenticity
I was nervous of ordering from a new, unknown site as I have had bad experiences in the past, but I received exactly what I ordered, within a week. Relieved and satisfied.
Most vásároltam elöször Newchic terméket. A marketing felületet lattam meg. A kiválasztás, méret meghatározás és a megrendelés egyszerű volt. A termék szállítási poziciójának nyomon követhetősége az igért szállítási határidő betartása megfelelő volt. A termék csomagolása annak kímélő anyaga méret minimalizáslási törekvés.
Delivery time was double that quoted - by then I d had about 20 e mails trying to sell me more stuff! - product( men's cardigan) was reasonable quality for the money
I bought clothes from NewChic, but I am requesting an exchange because the size is small, and I have not received them yet..
Bekleidung wie Beschrieben, schnelle Lieferung
Dear Detlef B.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
Best regards,
Newchic Team
The blouses I ordered are nice in design and they fit, however the quality of the material is abominable. I understand that there are various types of polyester and have some garments in polyester but these blouses feel and look like plastic. I would not recommend them.
Dear Jennifer B., thank you for your comment and apologize for the inconvenience caused by not meeting your expectations. We have clear pictures and detailed descriptions of product textures and designs on the product page. Due to the display, lighting settings, and unavoidable and uncontrollable conditions, the product may differ slightly from the picture. We hope that you understand.
If you receive a product that does not match the image or description on the product page or if the product has any quality issues, please send us some photos of the project along with the SKU and shipping labels via email: vipservice@newchic.com
Newchic Team
SARO' SOLERTE ALLA RISPOSTA SOLO DOPO AVER AVUTO IL PACCO
Commande prise en charge rapidement. Livraison dans les délais.
J'ai eu besoin d'un renseignement, celui-ci m'a été donné par tchat en direct, super!
Dear JOCELYNE H.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.（Thank you for sending such a kind and enthusiastic comment.）
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
Newchic Team
I'll wait until I receive ordering can't review the jacket as it is a Christmas present for my grandson. I was nit impressed with the delivery by Hermes. I had no notification that It was going to be delivered. On Saturday afternoon the parcel was brought to me by a very kind gentleman who lived quite a few houses along from me, although the correct address was on the parcel. Ive heard from several people how appalling Hermes are at delivering to the wrong address. Maybe you should reconsider them as your agents.
Hello Carol G. We are sorry for the unpleasant experience and we have contacted you before, but have not received your reply.
Newchic has always been committed to providing customers with high-quality services. We will truthfully report your requirements and feedback to relevant departments. Customer's suggestions give us the motivation to make continuous progress. We have been working hard to seek better cooperation with logistics providers, so we hope to get your understanding.
If you have not received our contact or if you have any questions, you can contact us at any time via email: vipservice@newchic.com, have a nice day!
Good choice of colours, like the style and how you can wear it several ways.
Dear Sue W.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
Best regards,
Newchic Team
Quite quick, couldn't see enlarged image of all colours.
My experience is very bad, I think you have the wrong system, I bought two products in the order and you sent me twice and you deleted me twice for the same you are charging people for costs because you know that sending back is not worth it
Hi, Lukas C. Here you can view your order details:
https://www.newchic.com/help_center/order-faq167.html
1.Sign in your account and move your mouse to your account name. Click " View Order."
2. Click “My Orders ” to see all orders you have previously placed. You can then view the full details of a specific order by clicking “Order Details.”
This situation may be caused by network problems. We will not delete your information for no reason or charge you more for no reason.If you need help, please contact us by email at vipservice@newchic.com along with your order number.
Je n ai pas reçu le produit que j avais vu sur le site, la qualité du produit n est vraiment pas terrible je ne m attendais pas a cette matiere
First time I've used New Chic - love the clothes and everything - the site easy to use too!
First time I've used New Chic - love the clothes and everything - the site easy to use too!
Rather a long wait for delivery but I suppose everything is taking longer at the moment. Had to do a bit of chasing up with the courier but at least got an answer.
I appreciate the first time discount but the shipping fee is too high
I appreciate the first time discount but the shipping fee is too high
It was refreshing to see products not available anywhere else. Overall site was easy, ordering easy, and delivery was very fast. Thank you
Dear D R.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
Best regards,
Newchic Team
Happy with the product this is a present for somebody as a stocking filler. Many thanks
Dear Maria D.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
Best regards,
Newchic Team
I didn't like registering. There is no need for it. As a customer I'd like to make the choice to register or not.
I didn't like registering. There is no need for it. As a customer I'd like to make the choice to register or not.
Very fast order completion and delivery.
Very happy with company and this was only my first experience.
From the business
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello David W. Thank you for choosing Newchic! We have contacted you before, but have not received your reply.
We always try to deliver the orders in the given timeframe based on the shipping method you select when you place the order. However, in some rare cases, the order may be get delayed during the worldwide transit process. If the order could not be delivered in time, please contact us again for further checking.
If you have not received our contact or if you have any questions, you can contact us at any time via email: vipservice@newchic.com, have a nice day!