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NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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It's my first order with Newchic. I hoped to get %15 off as a new customer, but, apparently, it's only for purchasing full price items with order total being over $90. The checkout process was smooth though. And the website is cool :) I received the boots in 3 weeks. They are pretty much like on the picture and the size is right; but they are kind of loose on the foot, not really designed for walking much.
It's my first order with Newchic. I hoped to get %15 off as a new customer, but, apparently, it's only for purchasing full price items and total order over $90 (?) The checkout process was smooth though. And the website is cool :)
The cloth is thin, I thought it was thicker. But all in all. The sweater is very comfy and looks really cool!
Vous pourriez faire l' effort d' écrire en FRANCAIS, vu que vous livrez en FRANCE!
Dear Jacques B.,
Thank you for choosing Newchic and we apologize for any inconvenience caused.
We sincerely hope you can give us a chance to fix this issue and give you a satisfactory solution.
In order to solve the problem more effectively, please contact us and offer us more details at vipservice@newchic.com
Thank you for your support.
Best regards,
Newchic team
Apart from the filling in of forms, overall positive
I love the shoes! Unfortunately I ordered the wrong size & ordered the correct size, which I am still waiting for.
I get it's a global epidemic, delivery time is gonna be a long wait, but it was well worth it for this lil guy. I love it, it's cute, handy and well made.
Dommage que les tailles ne correspondent pas à notre norme car j'aime vos modèles.
Hi Nicole D., we are sorry for the inconvenience caused to you.
About the size, to choose a correct size, we kindly suggest that you can measure your own size and then take our size chart as the standard reference instead of choosing your usual size since some tag size may be different from our size chart’s size number. Right under the size choosing place you can find a "size guide". Click inside the size guide, it is the detailed size chart of the product and detailed guidance of measurement.
Please note that this sizes listed is based on international sizing system. Please see the Size chart Guide to find the correct size.
Newchic provides 30 days refund and return policy to Customers with terms and conditions. Please refer to the link below for a description of our return policy: https://www.newchic.com/return-and-refund-hc162.html
If you have any questions, please feel free to contact us by email: vipservice@newchic.com
I love this sight. I am happy I can buy in Canada.
Thanks so much. I hope I get before Christmas
I bought boots before and got a lot of compliments
Hi Karen C. Thank you for choosing Newchic!
Usually the package will be delivered on time. But in some rare cases, the delivery may be subject to slight delays due to complicated freight release or customs clearance procedures. These are beyond our control, we hope for your kind understanding.
We will do our best to improve the website, and we are committed to giving customers the best shopping experience.
You are our very important customer, If you require any more further information or assistance, please do not hesitate to contact us at vipservice@newchic.com
I love this sight. I am happy I can buy in Canada.
Thanks so much. I hope I get before Christmas
I bought boots before and got a lot of compliments
My order took a month to arrive. That wasn't horrible considering the shipping issues these days. But extremely disappointed with the sweater I ordered. Sizing ran very small, and quality was very poor.
Dear Jan J. Please click the“Size Reference”or“Size Guide”to get the size details. To choose the correct size, please take our size chart as the standard reference and choose a suitable size base on your measurement. Thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
The delivery was fine, but the hair no thank you. Its nothing like the picture not even close. Out of 10 its a 1
Dear Thandeka D. Thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
Just takes way to long, Amazon, and Walmart less than a week.
Dear Arlene G. As you may be aware, we have multiple shipping methods. Therefore we'd suggest you to open this link and have a better understanding: https://www.newchic.com/shipping-methods-hc160.html
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
Great variety and easy to navigate. The only thing I didn't like (which might have changed by now) is the fact that after checking a product, you can't go back exactly where you were and you need to start browsing from the top of the page again.
I didn't like the fact that after checking a product, you can't go back exactly where you were and you need to start browsing from the top of the page again.
Order placed 12/21/2020, first notification stated item was expected early January, item received end of January.
Dear Joy M. As you may be aware, we have multiple shipping methods. Therefore we'd suggest you to open this link and have a better understanding: https://www.newchic.com/shipping-methods-hc160.html
We have marked the words like "Expected dispatched on (date)" on the product page. You can see that after you choose the size and color. Available items will be shipped in 1-2 days basis.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
Dear customer,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
Best regards,
Newchic Team
The coat received was too small. It is a 4 or 5x. I need a larger size, like a 7 or 8x. Please send a return slip.
Hi Jonathan T., we are sorry for the inconvenience caused to you.
About the size, to choose a correct size, we kindly suggest that you can measure your own size and then take our size chart as the standard reference instead of choosing your usual size since some tag size may be different from our size chart’s size number. Right under the size choosing place you can find a "size guide". Click inside the size guide, it is the detailed size chart of the product and detailed guidance of measurement.
Please note that this sizes listed is based on international sizing system. Please see the Size chart Guide to find the correct size.
Newchic provides 30 days refund and return policy to Customers with terms and conditions. Please refer to the link below for a description of our return policy: https://www.newchic.com/return-and-refund-hc162.html
If you have any questions, please feel free to contact us by email: vipservice@newchic.com
It was very difficult to find the whished articles and I spend a lot of time checking on your website. Because the words I wrote in your checking area, which were to me very logical don't permit me to find very fast what I wanted...
Dear KARINE P. Please click the“Size Reference”or“Size Guide”to get the size details. To choose the correct size, please take our size chart as the standard reference and choose a suitable size base on your measurement.
We will feed these issues back to relevant colleagues. We will do our best to improve the website, and we are committed to giving customers the best shopping experience.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
It was very difficult to find the whished articles and I spend a lot of time checking on your website. Because the words I wrote in your checking area, which were to me very logical don't permit me to find very fast what I wanted...
From the business
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Rowena v.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team