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NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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Pleased with the bag but wouldn't order with NewChic again as it took 2 months to be delivered. Love the look of some of the clothes but they need to be of a much better quality and western sizing.
Dear Gilly J. Thank you for your order and sorry for the inconvenience caused. Sometimes it may need slightly longer time by poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances. If you need any more help for the shipping of your order in the future, please contact our customer service by this email: vipservice@newchic.com We will do the best to help you.
Designs are lovely! Hope I will like when it gets delivered!
Dear Fiona C.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
Designs are lovely! Hope I will like when it gets delivered!
Despite ordering different sizes between European 42 and 44, all articles were XL and way too big. What is wrong with your sizes? Before I ordered M and the sizes were too small. I could wear them but would have preferred a size larger. So I ordered 42 and 44 on next purchase and got XL. Too big.
Hi Ana W., we are sorry for the inconvenience caused to you.
About the size, to choose a correct size, we kindly suggest that you can measure your own size and then take our size chart as the standard reference instead of choosing your usual size since some tag size may be different from our size chart’s size number. Right under the size choosing place you can find a "size guide". Click inside the size guide, it is the detailed size chart of the product and detailed guidance of measurement.
Please note that this sizes listed is based on international sizing system. Please see the Size chart Guide to find the correct size.
Newchic provides 30 days refund and return policy to Customers with terms and conditions. Please refer to the link below for a description of our return policy: https://www.newchic.com/return-and-refund-hc162.html
If you have any questions, please feel free to contact us by email: vipservice@newchic.com
La documentation qui accompagnait la commande était incomplète, pas très compréhensible et puis le prix pratiqué pour cette montre etait tres au dessus de la moyenne que l'on peut trouver chez d'autres vendeurs sur internet.
Dear maurice r.,
Thank you for your comment and apologize for the inconvenience caused by not meeting your expectations. We are focusing on providing high quality product with better price to customers. We have clear pictures and detailed descriptions of product textures and designs on the product page. Due to the display, lighting settings, and unavoidable and uncontrollable conditions, the product may differ slightly from the picture. We hope that you understand.
If you receive a product that does not match the image or description on the product page or if the product has any quality issues, please send us some photos of the project along with the SKU and shipping labels via email: vipservice@newchic.com
Best regards,
Newchic Team
1 month to be delivered, this is made in china quality, sintetic. The shirt is quote nice but the Tshirt... finally its not a nice product. Will not purchase again.
Dear
Jm e. Thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
Me enviaron los zapatos de un color distinto al pedido y tardaron 15 dias mas de lo indicado
Dear Angel H. We are sorry for the unpleasant experience and we have contacted you before, but have not received your reply.
Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress. Hope to get your understanding.
If you have not received our contact or if you have any questions, you can contact us at any time via email: vipservice@newchic.com, have a nice day!
Very nice garment, pleasant and very comfortable, nice soft colors, thanks
.
The shopping experience was good although I had to search over end over for the jacket that was advertised. Yes
Dear Peter J.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
The shopping experience was good although I had to search over end over for the jacket that was advertised.
After this reception, I am very happy with the shoes
Dear Caupain J.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards
Newchic Team
The ordering process is easy but delivery was very late. It took 6 weeks. I ordered early November with hope of receiving by Christmas. Didn't arrive until after Christmas.
Je peux passer des heures à visiter votre site, une bonne activité durant la pandémie
Dear marie G.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
This is my first purchase. The backpack is meant as a birthday gift for a niece. I do not know how she will like it but I think it is a good purchase.
Dear Helene T.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
It was a bit tricky. This is my first purchase. I'll see what ti's like next time.
Dear Nigel H.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
Saw the shirt too late for last Christmas, but at the great sale price, I thought I'd get it for next. I wasn't concerned about how long the shipping took.
Dear Linda G.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
From the business
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jin T. We are sorry for the inconvenience caused to you.
Sometimes may meet some network problems about payment, sign in, enter address or order placement, we friendly suggest you can try to refresh the network, change the browser or clear the cache and try again.
The stock status varies on size/color. It's that some products are in great demand and cannot be dispatched immediately. A great way to check would be selecting a size/color. The system will inform you "Expected dispatched on (date)" on the product page. We suggest you could choose another warehouse if available or place the order later.
We will do our best to improve the website, and we are committed to giving customers the best shopping experience.
You are our very important customer, If you require any more further information or assistance, please do not hesitate to contact us at vipservice@newchic.com