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NewChicReviews 4,548

2.7

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NewChic Reviews Summary

NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.

service
617
value
2,098
shipping
2,106
returns
123
quality
2,139

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68,076 reviews

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RU
1 review
0 helpful votes
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Негативный
March 8, 2021

Выбрал не свой размер. На доставку потратил 1000, сам товар стоил 5300. Купон на скидку для первого заказа не использовал, не понял, не прочёл видимо. Шла вещь очень долго, оповещение стоит на месте, вначале получил вещь, а через день статус поменялся на "доставлено"

NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 6, 2021
Katherine L. NewChic Rep
over a year old

Hi Александр Н., we are sorry for the inconvenience caused to you.

About the size, to choose a correct size, we kindly suggest that you can measure your own size and then take our size chart as the standard reference instead of choosing your usual size since some tag size may be different from our size chart’s size number. Right under the size choosing place you can find a "size guide". Click inside the size guide, it is the detailed size chart of the product and detailed guidance of measurement.

Please note that this sizes listed is based on international sizing system. Please see the Size chart Guide to find the correct size.

Newchic provides 30 days refund and return policy to Customers with terms and conditions. Please refer to the link below for a description of our return policy: https://www.newchic.com/return-and-refund-hc162.html

If you have any questions, please feel free to contact us by email: vipservice@newchic.com

Switzerland
1 review
0 helpful votes
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Reissverschluss kabutt
March 7, 2021

Leider ist schon beim zweiten Benutzen ein Zähnchen rausgefallen beim Reissverschluss und man kann ihn nicht mehr gut öffnen/schliessen.

NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 5, 2021
Katherine L. NewChic Rep
over a year old

Dear Christine S. Thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.

Spain
1 review
0 helpful votes
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Buen producto
February 5, 2021

Se alargó un poco el plazo de entrega, pero nada exagerado

Date of experience: February 5, 2021
Mexico
1 review
0 helpful votes
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Not what I ordered
March 7, 2021

Maybe I was the one that made the mistake but I purchased one shirt and received another one. The quality of the fabric it's not my favorite

NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 5, 2021
Katherine L. NewChic Rep
over a year old

Dear Yael N.,

Thank you for your comment and apologize for the inconvenience caused by not meeting your expectations. We have clear pictures and detailed descriptions of product textures and designs on the product page. Due to the display, lighting settings, and unavoidable and uncontrollable conditions, the product may differ slightly from the picture. We hope that you understand.

If you receive a product that does not match the image or description on the product page or if the product has any quality issues, please send us some photos of the project along with the SKU and shipping labels via email: vipservice@newchic.com

Best regards,
Newchic Team

Switzerland
1 review
0 helpful votes
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Gift shop for Christmas
February 5, 2021
Updated review

Gute Webpage, übersichtlich und fröhlich!

Date of experience: February 5, 2021

Gute Webpage, übersichtlich und fröhlich!
December 10, 2020
Previous review

Gute Webpage, übersichtlich und fröhlich!

Date of experience: December 10, 2020
Australia
1 review
0 helpful votes
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Two wonderful tops
February 5, 2021

The two tops that I recently ordered and received was excellent. It didn't take long for the tops to arrive.

Date of experience: February 5, 2021
Spain
1 review
0 helpful votes
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Falta de imformacion
March 7, 2021

El lugar de entrega era mi casa, y el pedido lo dejaroln en un local comercial

NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 5, 2021
Katherine L. NewChic Rep
over a year old

Dear Angel G. We will feed these issues back to relevant colleagues. We will do our best to improve the website, and we are committed to giving customers the best shopping experience.

If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!

Greece
1 review
0 helpful votes
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One of the best buy ever
February 5, 2021

Really satisfied, product and price wise. Really recommend the seller

Date of experience: February 5, 2021
Italy
1 review
0 helpful votes
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OTTIMO ACQUISTO!
February 5, 2021

VENDITORE AFFIDABILISSIMO, PREZZI CONVENIENTI, OROLOGIO IN PERFETTE CONDIZIONI. GRAZIE!

Date of experience: February 5, 2021
Portugal
2 reviews
0 helpful votes
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Good product
February 5, 2021

Delivery was not fast but acceptable. Of course it's always better to buy shoes when you can try different sizes if shops are open, that is.

Date of experience: February 5, 2021
Kansas
1 review
0 helpful votes
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Didn't fit
March 7, 2021

I used the size guide and purchased the correct size with 2 different bras. One was too small and the other too big. I understand that different styles for differently but the size difference is to the point I can't use them. I'm considering returning them but the shipping and delivery took forever and I don't know if it's worth the hassel. I'll probably just sell them on Facebook marketplace or donate them to the thrift store. Kind of disappointed.

NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 5, 2021
Katherine L. NewChic Rep
over a year old

Dear
Krista T. The size of each piece of clothing may be different. Please click the“Size Reference”or“Size Guide”to get the size details. To choose the correct size, please take our size chart as the standard reference and choose a suitable size base on your measurement. If you need help, please contact us by email at vipservice@newchic.com along with your order number.

South Africa
1 review
0 helpful votes
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My experience with the store as a first time was good

Date of experience: February 4, 2021
Tennessee
1 review
0 helpful votes
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Love the merchandise
February 4, 2021

Easy to order on line and loves how I was kept in the tracking loop

Date of experience: February 4, 2021
Katherine L. NewChic Rep
over a year old

Dear Mike P.,

Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.

If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!

Best regards,
Newchic Team

Mexico
1 review
0 helpful votes
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Muy buen producto.
February 4, 2021

El producto resultó ser como yo lo quería, así que estoy muy satisfecho con la compra y el servicio brindado por el vendedor. Gracias y saludos.

Date of experience: February 4, 2021
Katherine L. NewChic Rep
over a year old

Dear José R.,

Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.

If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!

Best regards,
Newchic Team

Maryland
1 review
0 helpful votes
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Happy with oder
March 6, 2021

Experience was pretty good although I thought the shipping was extremely slow.

NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 4, 2021
Katherine L. NewChic Rep
over a year old

Dear J C.
Thank you for your order and sorry for the inconvenience caused. Sometimes it may need slightly longer time by poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances. If you need any more help for the shipping of your order in the future, please contact our customer service by this email: vipservice@newchic.com We will do the best to help you.

RU
1 review
0 helpful votes
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Пока все нравится. Сделала еще два заказа.

Date of experience: February 4, 2021
Katherine L. NewChic Rep
over a year old

Dear Rimma V.,

Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.

If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!

Best regards,
Newchic Team

Haiti
1 review
0 helpful votes
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Satisfied
February 4, 2021

Overall I was satisfied with my purchase. I got my products on time, the price was quite affordable.

Date of experience: February 4, 2021
Katherine L. NewChic Rep
over a year old

Dear Romario P.,

Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.

If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!

Best regards,
Newchic Team

Mexico
1 review
0 helpful votes
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Linen color block shirt
March 8, 2021

Got the perfect linen shirt for my man for our vacation. Legit freaking beautiful quality. Definitely surprised it arrived within 10 days.

Date of experience: February 4, 2021
California
1 review
0 helpful votes
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New shirt experience
February 4, 2021
Updated review

Great looking shirt, hope it comes for Christmas. It did not come for Christmas, but happy it did show up. Runs small

Date of experience: February 4, 2021

Great looking shirt, hope it comes for Christmas
December 7, 2020
Previous review

Great looking shirt, hope it comes for Christmas.

Date of experience: December 7, 2020
Washington
1 review
0 helpful votes
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Cute boots
February 4, 2021

Delivery took a while, but this was also during the time the vaccine was being delivered and other mail issues.

Date of experience: February 4, 2021

From the business

Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping


newchic.com
London, LONDON, China
+181