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NewChicReviews 4,548

2.7

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NewChic Reviews Summary

NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.

service
617
value
2,098
shipping
2,106
returns
123
quality
2,139

Instant Feedback

68,076 reviews

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Georgia
1 review
0 helpful votes
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Risk with NewChic
February 7, 2021

If you want/need whatever your purchasing within a month or may need to exchange/return it, don't shop NewChic. Paying for expedited shipping won't make a difference either.
I bought 2 of there robes for my bridesmaid for my upcoming wedding and was told they would arrive at the lastest, on my wedding day. So I paid for priority air mail just in case and they still didn't get there till 5 days later. They ship via FedEx. Tracking wasn't accurate, when it got to my state, it would continue to say it was arriving tomorrow, then would say the same thing the next day and didn't have an available status most of the time but I blame that more on FedEx than Newchic. The day after my wedding, I emailed them, asking to cancel my order and was denied. I tried emailing again a week later and wasn't answered. I've tried now a third time to submit a return but there is no option for that, so I have to select "other order inquiry" and for unknown reasons, it's not even letting me submit the message this time and my return window is quickly closing in now. So do me and yourself a favor and please don't shop NewChic.

Date of experience: February 7, 2021
France
2 reviews
0 helpful votes
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Compliant item
February 7, 2021

I like to buy on this site because the prices are very attractive and it is the second pair of identical shoes that I buy because they are comfortable and without laces.

Date of experience: February 7, 2021
Katherine L. NewChic Rep
over a year old

Dear Alexandre G.,

Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.

If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!

Best regards,
Newchic Team

South Africa
1 review
0 helpful votes
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Quality
March 9, 2021

Bad experience. Low quality. Motifs were badly printed.

NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 7, 2021
Katherine L. NewChic Rep
over a year old

Dear Eeika S. Thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.

France
1 review
0 helpful votes
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Mila
February 7, 2021

Le produit est conforme en qualité sauf qu'il taille un peu juste, prévoir une taille au dessus.

Date of experience: February 7, 2021
Spain
1 review
0 helpful votes
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And the delivery has arrived 2 weeks after buying it.

NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 7, 2021
Katherine L. NewChic Rep
over a year old

Dear Xavi G. We have sent you an email, please check it carefully.we are sorry for the unpleasant experience and we have contacted you before, but have not received your reply.

Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress. Hope to get your understanding.

If you have not received our contact or if you have any questions, you can contact us at any time via email: vipservice@newchic.com, have a nice day!

New York
2 reviews
0 helpful votes
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Harmonica necklaces
February 7, 2021

I ordered harmonica necklaces for my grands. Took several weeks to come. Glad they're for Christmas next year.

Date of experience: February 7, 2021
Germany
1 review
0 helpful votes
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Finger weg!
March 9, 2021

Ware wird zu sehr hohen Versandkosten mit newchic Express angeboten, wird aber nie! Express geliefert. Umtausch oder Rückgabe nicht möglich, da der Rück-Versand sehr aufwendig und extrem teuer ist. Regresszahlung beläuft sich lediglich auf den Auftragswert, auf den hohen Versandkosten bleibt man sitzen. Die Entschuldigungen im lifechat sind einfach inakzeptabel. Ich werde dort nie wieder etwas bestellen.

NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 7, 2021
Katherine L. NewChic Rep
over a year old

Dear Ramona A. We apologize that the shipping charge may fluctuate recently as it was affected by the courier company. Considering the safety and efficiency of delivery, we always seek for the reliable service to ship the parcel.If you need help, please contact us by email at vipservice@newchic.com along with your order number.

RU
1 review
0 helpful votes
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Вид товара не соответствует тому, что изображено в каталоге. Ткань тонкая, дешевая...

NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 7, 2021
Katherine L. NewChic Rep
over a year old

Dear Елена Д. Thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.

South Africa
1 review
0 helpful votes
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It was so good because fir a month i didn't know what was happening with my order amd i couldn't comment with anyone

NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 7, 2021
Katherine L. NewChic Rep
over a year old

Dear LaToya M. Thank you for your order and sorry for the inconvenience caused. Sometimes it may need slightly longer time by poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances. If you need any more help for the shipping of your order in the future, please contact our customer service by this email: vipservice@newchic.com We will do the best to help you.

France
1 review
0 helpful votes
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Déjà sur chaque article, on paye des frais de port et c'est la ère fois que cela m'arrive! Ensuite sur une autre commande, je n'ai pas du tout reçu ce que j'avais commandé: un tableau et j'ai reçu un autre décor qui n'avait rien à voir, il a fallut mois pour me faire rembourser et biensûr sans les frais de port et ce n'était pas de ma faute! INADMISSIBLE Il en va de soi que je ne recommande pas ce site

NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 7, 2021
Katherine L. NewChic Rep
over a year old

Dear Eliane C. We are sorry for the unpleasant experience and we have contacted you before, but have not received your reply.

Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress. Hope to get your understanding.

If you have not received our contact or if you have any questions, you can contact us at any time via email: vipservice@newchic.com, have a nice day!

South Africa
1 review
0 helpful votes
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Appearance
March 9, 2021

The item I have ordered did not look like the item that was advertised at all. I am higly disgusted in what I got.

NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 7, 2021
Katherine L. NewChic Rep
over a year old

Dear Jan B. Thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.

California
1 review
0 helpful votes
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Awesome Co to buy from!
February 6, 2021

Fun styles good price fast service what more do you need?

Date of experience: February 6, 2021
Canada
2 reviews
0 helpful votes
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New Chic Products
February 6, 2021

I ordered a cat tshirt and cat bag for a friend, it arrived on time, but Canada Post was slow delivering it to her.

Date of experience: February 6, 2021
Spain
1 review
0 helpful votes
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Good, but slow
February 6, 2021
Updated review

Good quality, good design, good price... but too long to ship the product

Date of experience: February 6, 2021

Good, but slow
February 6, 2021
Previous review

Good quality, good design, good price... but too long to ship the product

Date of experience: February 6, 2021
Canada
1 review
0 helpful votes
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Satisfaite
February 6, 2021
Updated review

Merci c'est la 2ieme fois que je commande chez vous et je suis toute a fait satisfaite de mes achats

Date of experience: February 6, 2021
Katherine L. NewChic Rep
over a year old

Dear Joanne D.,

Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.

If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!

Best regards,
Newchic Team


Merci
January 1, 2021
Previous review

Merci

Date of experience: January 1, 2021
Canada
1 review
0 helpful votes
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Moving goal posts for Free Delivery
February 6, 2021
Updated review

Although the website started free shipping to Canada in order of $156; when I reached that point, it increased the amount for free shipping. Not cool. I did find the merchandise was as shown, and I'm enjoying my items.

Date of experience: February 6, 2021
Katherine L. NewChic Rep
over a year old

Dear Lynette J.,

Thank you for choosing Newchic! Our free shipping service is available in select countries for certain amounts. Please pay attention during order or check out this link: https://www.newchic.com/shipping-methods-hc160.html
Please note that free shipping is calculated on the subtotal after the discount is applied.

Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.

If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!

Best regards,
Newchic Team


Although the website started free shipping to Canada...
December 21, 2020
Previous review

Although the website started free shipping to Canada in order of $156; when I reached that point, it increased the amount for free shipping. Not cool.

Date of experience: December 21, 2020
Canada
1 review
0 helpful votes
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My arms are not the length of a gorilla's
March 8, 2021
Updated review

I ordered 2 size 12 and 1 size 14. What I received is a different sizing structure - XXL and 2XXL which are much too big and kept popping the arms are great if you are a gorilla. The t-shirts look great but looks are deceiving.

NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 6, 2021
Katherine L. NewChic Rep
over a year old

Dear Sandra S.We deliver the goods according to the size you ordered corresponding to the size of the warehouse. You received the correct size. Please click the“Size Reference”or“Size Guide”to get the size details. To choose the correct size, please take our size chart as the standard reference and choose a suitable size base on your measurement.If you need help, please contact us by email at vipservice@newchic.com along with your order number.


Registering was not easy
January 31, 2021
Previous review

Registering was not easy. Would have liked a place to phone.

Date of experience: January 1, 2021
Canada
2 reviews
0 helpful votes
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Ok
February 6, 2021
Updated review

5 étoiles sera selon la rapidité de réception. Espérant recevoir le tout dans au plus tard pour le 20 janvier.

Date of experience: February 6, 2021

5 étoiles sera selon la rapidité de réception
January 1, 2021
Previous review

5 étoiles sera selon la rapidité de réception. Espérant recevoir le tout dans au plus tard pour le 20 janvier.

Date of experience: January 1, 2021
GB
1 review
0 helpful votes
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Lovely item
February 6, 2021

Great hat, looks good, feels good and was just what I was hoping it would be like

Super price too

Date of experience: February 6, 2021
Katherine L. NewChic Rep
over a year old

Dear Rusty O.,

Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.

If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!

Best regards,
Newchic Team

Australia
2 reviews
0 helpful votes
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Nice shoes
February 6, 2021

Lovely and unusual. Leather a bit hard but great fit and hopefully will soften with wear

Date of experience: February 6, 2021

From the business

Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping


newchic.com
London, LONDON, China
+181