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NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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Enjoyed the web site, different clothes from other web site
Arrived this time, unlike my previous order, and the quality was ok.
The shirt I ordered for my nephew came much quicker than anticipated
I appreciate the follow-up to make certain I received my order!
The service was faultless thank you. I loved the jumper I ordered, both the colour and fit. But the shoes are the wrong size and I would like to return them.
Hi Suzanne S., we are sorry for the inconvenience caused to you.
About the size, to choose a correct size, we kindly suggest that you can measure your own size and then take our size chart as the standard reference instead of choosing your usual size since some tag size may be different from our size chart’s size number. Right under the size choosing place you can find a "size guide". Click inside the size guide, it is the detailed size chart of the product and detailed guidance of measurement.
Please note that this sizes listed is based on international sizing system. Please see the Size chart Guide to find the correct size.
Newchic provides 30 days refund and return policy to Customers with terms and conditions. Please refer to the link below for a description of our return policy: https://www.newchic.com/return-and-refund-hc162.html
If you have any questions, please feel free to contact us by email: vipservice@newchic.com
I'd say don't shop the USA because now for me to return the faulty shoe I would have pay the price of the shoe.
Dear
Ricky S. Thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
I love your T-Shirts. They are so pretty. I will be ordering more. I also will be letting my friends know where I got them from. Thank you.
Dear Betty D.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
I love your T-Shirts. They are so pretty. I will be ordering more. I also will be letting my friends know where I got them from. Thank you.
Seems to have gone really well just hoping she receives the goods in Australia happy to give further comments after the goods arrive and will certainly use the site more if successful.
Dear Katy S.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
Easy to use and one of first sites found to let me order and delivery straight to Oz - did take a long time but did arrive and in unusual times.
I bought these shoes because from the description they seemed suitable for my needs, and in fact I am satisfied with the comfort and quality, they fit right and are soft.
I'll buy them back.
Dear stefano v.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
I ordered two items on 1 January 2021. My order arrived in South Africa 20 January 2021. The jacket was not exactly the same colour as the photo, but it was still lovely. The bag looked like the photo. Overall, I was happy with my purpose and the length of time it took.
Dear Desi S.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
No son los productos cómo se ven en las fotos, los vestidos no tienen pinzas,'parecen hostales, las tallas son más
Chicas que el estandar
Dear Sandra K. Please click the“Size Reference”or“Size Guide”to get the size details. To choose the correct size, please take our size chart as the standard reference and choose a suitable size base on your measurement.We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
I received my dress in good time, and am very pleased with it! The colour is as in the picture Ii purchased the green one) It is very comfortable and true to size (I purchased a 14 UK) and it's perfect. I'm looking forward to the warmer weather, to be able to wear it out and about.
I aim to buy a straw hat to wear with it, and would recommend to others! If you are feeling unsure whether or not to order; I'd say 'GO FOR IT' as it's well worth it :)
Dear Sandra H.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
La taille petite n'est pas petite elle est medium. Où est le très petit? Il est absent. Pas pour moi, malgré les design intéressants
Hi Martine L., we are sorry for the inconvenience caused to you.
About the size, to choose a correct size, we kindly suggest that you can measure your own size and then take our size chart as the standard reference instead of choosing your usual size since some tag size may be different from our size chart’s size number. Right under the size choosing place you can find a "size guide". Click inside the size guide, it is the detailed size chart of the product and detailed guidance of measurement.
Please note that this sizes listed is based on international sizing system. Please see the Size chart Guide to find the correct size.
Newchic provides 30 days refund and return policy to Customers with terms and conditions. Please refer to the link below for a description of our return policy: https://www.newchic.com/return-and-refund-hc162.html
If you have any questions, please feel free to contact us by email: vipservice@newchic.com
Took weeks before receiving order. Return process to long.
Dear Theotis K.,
Thank you for choosing Newchic and we apologize for any inconvenience caused.
Since we are selling the product to abroad, it may take longer time for the order to reach to customers than domestic purchase. But we have specific estimated shipping time for different country with different shipping method which you can check in this link: https://www.newchic.com/shipping-methods-hc160.html
We sincerely hope you can give us a chance to fix this issue and give you a satisfactory solution.
In order to solve the problem more effectively, please contact us and offer us more details at vipservice@newchic.com
Thank you for your support.
Best regards,
Newchic Team
Per cortesia gia o un ordine in corso melo mandate insieme se possibile grazie
Per cortesia gia o un ordine in corso melo mandate insieme se possibile grazie
Compré una gorra, llegó muy tarde y era de muy mala calidad (en las fotos parecía otra cosa)
Dear Laura C. Thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
Made an order for the first time. I am usually sceptic about new online shops. First unpleasant surprise was that 30 minutes after order confirmation I got a cancellation with the reason that my money did not reach the service provider. Bank confirmed that money were with the seller and suggested to start investigation. After I informed the NewChic of this incident, the order was restored after a week. Still, this was unpleasant. Secondly, the long time of delivery was another sad experience, as the parcel arrived two weeks after the deadline and after numerous reminders and notifications. Unfortunately, the courier service mixed the home number on the parcel (42 instead of 42/14), so I had to chase the courier and monitor the delivery to correct address.
As usual the jewelry was pretty and good quality for fashion jewelry. This time I also ordered a watch with a leather band which was completely dysfunctional and the leatherwristlet fell apart on touch. I won't bother to send it back for a refund - more hassle than gain.
Dear Diemut S.,
Thank you for choosing Newchic and we apologize for any inconvenience caused.
We sincerely hope you can give us a chance to fix this issue and give you a satisfactory solution.
If you receive a product that does not match the image or description on the product page or if the product has any quality issues, please send us some photos of the project along with the SKU and shipping labels via email: vipservice@newchic.com
Thank you for your support.
Best regards,
Newchic Team
Okay sofar. I would have liked measures for the earrings, and information about material (e.g. Cotton) rather than texture (here: corduroy) for the bedcovers I would have been interested in but didn't order, because I don't sleep in polyester.
Unfortunately they were on the small size which was a little disappointing and not really a polyester as they were very silky and a material too hot for Qld.
The order is fine but trying to enter address was dreadful. It took so long. I suggestthat when information is sought it is entered straight away not waiting and nothing comes up.
From the business
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kim K.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team