On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
Instant Feedback
We monitor reviews for authenticity
The product was cheap and did not fit. The return policy is a rip off. Mailing it back to China cost more than the item itself. They know this and offer a 50% discount. My poor daughter spent her money on this and got a real hard lesson in quality.
Search website and very easy to place an order. I received the products and one of them was very small for its size and the other was perfect. I will definitely Place more orders! I just have to keep in mind to modify for size LOL
Search website and very easy to place an order. Hopefully the product are exactly what I ordered and fit very well.
These items were cheap and delivered satisfactorily.
Dear Janice B.,
Thank you for your comment and apologize for the inconvenience caused by not meeting your expectations. We have clear pictures and detailed descriptions of product textures and designs on the product page. Due to the display, lighting settings, and unavoidable and uncontrollable conditions, the product may differ slightly from the picture. We hope that you understand.
If you receive a product that does not match the image or description on the product page or if the product has any quality issues, please send us some photos of the project along with the SKU and shipping labels via email: vipservice@newchic.com
Best regards,
Newchic Team
Delivery was quick but I got charged €39 for customs
Dear
Cliff M. The importer is responsible for paying all customs charges and import duties if there is any. This link has more details: https://www.newchic.com/tax-policy-hc173.html
If you need help, please contact us by email at vipservice@newchic.com along with your order number.
Price and shipping time were great. Unfortunately, the fit wasn't good. The blouse is hard to get on and off.
Hi Cynthia P., we are sorry for the inconvenience caused to you.
About the size, to choose a correct size, we kindly suggest that you can measure your own size and then take our size chart as the standard reference instead of choosing your usual size since some tag size may be different from our size chart’s size number. Right under the size choosing place you can find a "size guide". Click inside the size guide, it is the detailed size chart of the product and detailed guidance of measurement.
Please note that this sizes listed is based on international sizing system. Please see the Size chart Guide to find the correct size.
Newchic provides 30 days refund and return policy to Customers with terms and conditions. Please refer to the link below for a description of our return policy: https://www.newchic.com/return-and-refund-hc162.html
If you have any questions, please feel free to contact us by email: vipservice@newchic.com
Except the time I have had to pay custom taxes I am satisfied.
.
Love those styles of boots and shoes they lighten up my day and are true to size
I feel poorly treated, the length of delivery time and the quality of the materials were disappointing and not suitable for me
Dear Daniel O. If you want to return the product, you can contact our customer service. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
Sometimes it may need slightly longer time by poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances.
I ordered the size according to the measurements chart but the dress is far too large. I thought it would shrink after washing it but it's still very large. The quality of the fabric is not as what you think from the picture. I am disappointed
Dear Sarah L. Thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
Please click the“Size Reference”or“Size Guide”to get the size details. To choose the correct size, please take our size chart as the standard reference and choose a suitable size base on your measurement.
Beautiful site. Nice products. Clear size choice. Good selection. Easy check out.
Beautiful site. Nice products. Clear size choice. Good selection. Easy check out.
After receiving the products, I wanted to send back nearly the half of 11 pieces. Resending is just posible to a Chiniese Adress with costs of € 50!
Dear Jürgen K.If you want to return the product, you can contact our customer service. If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
My experience was fair. I received my package fast. I have no complaints
This hoodie 'appeared' to have cats printed right into the material... NOT a plastic cutout applied to the front.
Dear Jenny S. Thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
Excellent service was provided to me. Only issue I have is that I measured exactly according to the website and the item was one size to big
I want to return the the items, but I can't find a phone number or email address to inform you about the return!
Dear Ruth B. If you want to return the product, please feel free to contact our customer service. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
Dear Bob B. Thank you for your order and sorry for the inconvenience caused. Sometimes it may need slightly longer time by poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances. If you need any more help for the shipping of your order in the future, please contact our customer service by this email: vipservice@newchic.com We will do the best to help you.
The boots were beautiful and my sister loved them.
From the business
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear GotScrewed O. Thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.