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NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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I was disappointed by the products because the size is different from european ones, really too small for me, and the appearance of products was different from the initila picture. Products are cheap but low quality as well. I won't recommand this Brand.
So far so good. Straightforward website. Quickly found what I was looking for. Had previously bought sunnylife products in the uk and been impressed with quality of items. The ones ordered on the new chic site fell very short of the expected standard.
So far so good. Straightforward website. Quickly found what I was looking for.
Ma première commande à newchic est une expérience formidable
Had no idea these goods were coming from overseas but t they arrived very quickly and in good condition
I orders some safety shoes for work at a real decent price, but it took a month & a half to get to me! I understand delays due to Covid, but y'all really should let consumers know that orders from CHINA could take a month or longer before taking their money! I picked express shipping because I needed my shoes at a certain time! Thank god my boss at work was understanding & I didn't get penalized for not having my safety shoes on time!
Délai extrêmement long pour recevoir ma commande.
Je veux bien croire que la pandémie COVID $#*!e les délais de livraison, mais pour mon cas, c'était complètement ahurissant.
Hi Eric N., we are sorry for the inconvenience caused to you.
Since we are selling the product to abroad, it may take longer time for the order to reach to customers than domestic purchase. But we have specific estimated shipping time for different country with different shipping method which you can check in this link: https://www.newchic.com/shipping-methods-hc160.html
Sometimes it may need slightly longer time by poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com
First arrived so can't say much nice prices for a start!
First arrived so can't say much nice prices for a start!
My experience was a good one. Got great assistance from staff online.
So far it is good
The product was worth while waiting for even though I was quite concerned because it was my first experience and it was a birthday gift and it arrived four days late
The person is most pleased with the product
Customs duties must be included in price if not you put your customers at risk. What is a use to pay for my orders using PayPal than pay for custom duties with my bank accounts or banking details. I feel not safe provide my banking details on internet. Thanks
While i was shopping, i noticed tht i could have the option to pay in more than 1 paiement but at the end, i didn't have that choice! =/
While i was shopping, i noticed tht i could have the option to pay in more than 1 paiement but at the end, i didn't have that choice! =/
The designs of the items are really amazyng, put the cloth (fabrics) are of a really poor materials. Most of them are made in an ugly polyester. I rather prefer to pay more but receive a good quality product. It is a pity because I like the prints and composition very much.
Dear Isabel R.,
Thank you for your comment and apologize for the inconvenience caused by not meeting your expectations. We have clear pictures and detailed descriptions of product textures and designs on the product page. Due to the display, lighting settings, and unavoidable and uncontrollable conditions, the product may differ slightly from the picture. We hope that you understand.
If you receive a product that does not match the image or description on the product page or if the product has any quality issues, please send us some photos of the project along with the SKU and shipping labels via email: vipservice@newchic.com
Best regards,
Newchic Team
The items were just 'ok' in quality. Delivery time was very good.
I was disappointed with the product I received. Tthere was no false information in the description of the product no, but when you have it in your hands you understand why it is so cheap. Poor quality material, simplistic design... It's my fault anyway, I should have been more wary of pretty photos.
Some of the items were just in large especially mine.
Hi Boezaart E., we are sorry for the inconvenience caused to you.
About the size, to choose a correct size, we kindly suggest that you can measure your own size and then take our size chart as the standard reference instead of choosing your usual size since some tag size may be different from our size chart’s size number. Right under the size choosing place you can find a "size guide". Click inside the size guide, it is the detailed size chart of the product and detailed guidance of measurement.
Please note that this sizes listed is based on international sizing system. Please see the Size chart Guide to find the correct size.
Newchic provides 30 days refund and return policy to Customers with terms and conditions. Please refer to the link below for a description of our return policy: https://www.newchic.com/return-and-refund-hc162.html
If you have any questions, please feel free to contact us by email: vipservice@newchic.com
Some of the items were just in large especially mine.
Good range of products but I wish the sizes were better.
Liked the product on the website so chose three shirts as a test. Arrived on time, fit was perfect, material good and everything looked like it did on the website. Very happy and ordering more as great value for the quality.
There were 2 tears in item, got a 50% discount, but shows poor quality control
Dear Eric V.,
Thank you for your comment and apologize for the inconvenience caused by not meeting your expectations. We have clear pictures and detailed descriptions of product textures and designs on the product page. Due to the display, lighting settings, and unavoidable and uncontrollable conditions, the product may differ slightly from the picture. We hope that you understand.
We sincerely hope you can give us a chance to fix this issue and give you a satisfactory solution.
In order to solve the problem more effectively, please contact us and offer us more details at vipservice@newchic.com
Thank you for your support.
Best regards,
Newchic Team
From the business
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Dear Budin V. Please click the“Size Reference”or“Size Guide”to get the size details. To choose the correct size, please take our size chart as the standard reference and choose a suitable size base on your measurement. Thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.