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NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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Placing order was quick and easy. Shipping price maybe a bit high for next n express shipping but received within 2 weeks of purchase very fast delivery thank you
I have bought a few garments from you and they are not true to size. I bought 2x large in the clothing. I am a size 18 and they no way fit me.
About the product, I am very satisfied but the delivery service is really bad
Ease of use and very competitive prices. Merry Christmas and thank you! Item was delivered in time for Christmas. Thank you!
Ease of use and very competitive prices. Merry Christmas and thank you!
I use to buy some unusual items on newshic. Prices are not very low, but you foind items that are difficult to find somewhere else, or with the same delivery times. For what I bought, I am satisfied with some of the items, and for other unsatisfied
I ordered the sneakers using the size guide on Newchic's site, and ordered a size 39 (European). The price was very good including international shipping. The site was easy to use. They took almost 2 months to arrive. I was very pleased with their appearance. They are a shade darker than they appear in the photos buy still look awesome. Unfortunatly, they were too small for me so it appears the sizing chart is not dependable enough.
Hi Daniella G., we are sorry for the inconvenience caused to you.
About the size, to choose a correct size, we kindly suggest that you can measure your own size and then take our size chart as the standard reference instead of choosing your usual size since some tag size may be different from our size chart’s size number. Right under the size choosing place you can find a "size guide". Click inside the size guide, it is the detailed size chart of the product and detailed guidance of measurement.
Please note that this sizes listed is based on international sizing system. Please see the Size chart Guide to find the correct size.
Newchic provides 30 days refund and return policy to Customers with terms and conditions. Please refer to the link below for a description of our return policy: https://www.newchic.com/return-and-refund-hc162.html
If you have any questions, please feel free to contact us by email: vipservice@newchic.com
Item doesn't work very well. The clips don't fasten.
Good experience even when had problem with sizing sorted quickly and reasonably
Всё хорошо. Но с размерами большая проблема. Один товар нужно подбирать несколько раз (неподходящий размер). А это время (отправка неподходящего обратно продавцу + оплата обратной отправки). При этом всём теряется скидка на товар.
Dear Андрей P.,
Thank you for choosing Newchic and we apologize for any inconvenience caused.
We sincerely hope you can give us a chance to fix this issue and give you a satisfactory solution.
In order to solve the problem more effectively, please contact us and offer us more details at vipservice@newchic.com
Thank you for your support.
Best regards,
Newchic Team
The product looked nice but when you wear the clothes, they are coarse to the skin making them uncomfortable... so I just leave them in the closet.
Dear Cecilia M. Thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
No customer services help in tracking delivery. Just had to wait for it to arrive and couldn't track as no tracking number given and nothing worked
Hello TJ J., we are sorry to hear this, we kindly suggest that you can check the following steps and enter follow this link: https://www.newchic.com/help_center
Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com
Часть заказа задержалась в доставке из-за отсутствия одной позиции.
Вопрос был решен вполне корректно.
Hi IgorAG A., we are sorry for the inconvenience caused to you.
Since we are selling the product to abroad, it may take longer time for the order to reach to customers than domestic purchase. But we have specific estimated shipping time for different country with different shipping method which you can check in this link: https://www.newchic.com/shipping-methods-hc160.html
Sometimes it may need slightly longer time by poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com
The ease of the placing an order and the exact arrival time of my product.
The actual quality of the shirt couldn't have been worse, the print (African tribal people design) of the shirt is faded and incorrect to the point that it's unwearable
Dear Cian D. Thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
Я полностью разочарована всеми купленными товарами, поскольку материалы, из которых они изготовлены, очень низкого качества и я хочу сделать их возврат.
Dear Тамара Т. Thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
Comme d'habitude avec GLS, livraison hors délai, mauvaise adresse... lamentable.
Newchic interpellé répond qu'ils ne sont pas responsables de la livraison, n'assure pas de service après vente auprès de GLS et ne s'inquiète pas (ou très tard comme dans cette enquête de satisfaction 4 semaines plus tard) de savoir si le client a bien reçu sa commande... déplorable
Dear Alain D.,
Thank you for taking the time to leave your comment.
We always try to deliver the orders in the given timeframe based on the shipping method you select when you place the order. However, in some rare cases, the order may be get delayed during the worldwide transit process. If the order could not be delivered in time, please contact us again for further checking.
In order to solve your problem, Would you mind contacting us at vipservice@newchic.com
We will do our best to assist you in solving this issue.
Best regards,
Newchic Team
Overall shopping with your website is great, I just wish you could get SIZES closer to the same in all ranges.
Thanks
The delivery time was rather long. I assume it was shipped from China.
Les frais de livraison sont très chers, si j'avais su que mon article venait de la chine je ne l'aurais pas commandé. Malgré la taille 3xxl, il était beaucoup trop petit et j'ai dû le donner car la possibilité de remboursement est inexistant. C'est certain que je ne commanderai plus sur ce site.
Dear bordeleau d. We apologize that the shipping charge may fluctuate recently as it was affected by the courier company. Considering the safety and efficiency of delivery, we always seek for the reliable service to ship the parcel.
Please click the“Size Reference”or“Size Guide”to get the size details. To choose the correct size, please take our size chart as the standard reference and choose a suitable size base on your measurement.
We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
Les frais de livraison sont très chers
From the business
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Serge H.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team