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NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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Sizes are confusing to work out being a large size female or could just be me as i am mature thankyou
Sizes are confusing to work out being a large size female or could just be me as i am mature thankyou
Me ha gustado que la publicidad no es engañosa. El producto es tal cual se muestra en la foto.
El servicio de atención al cliente es bueno, aunque es un poco incómodo tener que comunicarse en inglés.
Me gustaría que se describieran ciertas cualidades del producto, en el caso de la ropa, que tipo de fibra, si es de algodón o poliester por ejemplo.
Supongo que es normal, pero los productos tardan demasiado. Dado que hay que pagar por adelantado, la demora en recibir el pedido es un poco inquietante.
My experience has been great, the courier company always deliver on time... all the way to South Africa.
Dear Nonhle B.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
I had to pay a substantial 'tax' / 'duty' bill i never had to pay before. It is a big deterrent moving forward for me.
Paul
I would like to say, that I was disappointed about the situation, that prices were first in CHF and at the end invoice in EUR (which I did not realize until I did see my credit card invoice). Also the delivery costs are very high and on top of that I also received an invoice for customs. I know that most probably for the delivery and customs it's not something that you can change. But the prices should either be in CHF or EUR (not both). Thanks and best regards.
Dear
Sue M. To select your preferred language and currency, please check the information below.
For Newchic's mobile website, please tap the menu button on top of the website, and it looks like 3 bars.
For Newchic App, please go to "Account" and then tap the gear icon which is at the top of the right corner.
For Newchic website, please move your mouse on the top side menu.
If you need help, please contact us by email at vipservice@newchic.com along with your order number.
Only part of my order has arrived! I am very pleased with the part that has arrived! Thank you
Hello JB R., thank you for choosing Newchic! Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress. Please feel free to contact us again for any kind of query related to our website. We will surely help you anytime. Hoping you receive it soon and looking forward to your next purchase.
If you have any questions, please do not hesitate to contact us by email: vipservice@newchic.com, have a nice day!
It took a long time to get the item and when I finally got it, it was broken. The hole in it is so big that I cannot fix it and... it will not stay inflated more than 3 seconds.
Dear Gabby S. Thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
Geen bon bij om terug te sturen? En terug naar wie?
Dear F. A v. Please click the“Size Reference”or“Size Guide”to get the size details. To choose the correct size, please take our size chart as the standard reference and choose a suitable size base on your measurement.
You can find your coupons in “My account”>>”My coupon”.
We offer various discount options on Newchic. Therefore we'd suggest you to open this link and have a better understanding of them: https://www.newchic.com/help_center/coupons-and-points-faq156.html?allht=1
If you need help, please contact us by email at vipservice@newchic.com.
Very easy to view photos, read product description and place order. Unfortunately I miss the ability to feel the fabric and check the fit when buying online so have had to take in quite a bit and the fabric was not quite what I had expected.
Dear Mary R.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
Easy to follow website with good photos and description of products.
It's a pretty good shirt, the material is a bit funky but overall it's good
Dear Kyle F.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
Hi 마르코 민., thank you for your order and we are sorry for the packaging problem. On some rare cases, package may not be in good status due to long distance shipping. We will try our best to avoid this problem happening again. Wish the product will delight you.
We will do our best to improve the website, and we are committed to giving customers the best shopping experience.
You are our very important customer, If you require any more further information or assistance, please do not hesitate to contact us at vipservice@newchic.com
NewChic came to my rescue when the quality failed slightly. Great company.
Dear John B.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
C'est une première expérience et je ne regrette, seulement la durée de la réception est très long.
J'ai tiens à confirmer que en dépit de la durée, la livraison est sécurisée et les articles en bon état.
I found the quality of both products not very good. It wasn't true to size. The material very thin and not of quality for the price paid.
Hi Catherine C., thank you for your order and sorry for the inconvenience caused.
We have detailed descriptions indicating the material of the product as well as detailed guidance of size choosing on the product page. And the product may be slightly different than the pictures showed due to monitor, light settings and conditions which is unable to avoid and beyond our control. We hope your understanding.
If you receive a product that does not match the image or description on the product page or if the product has any quality issues, please send us some photos of the project along with the SKU and shipping labels via email: vipservice@newchic.com
Les tissus des différents articles sont tellement synthétiques qu'ils sentent la transpiration après seulement quelques heures, malgré l'utilisation de déodorant, ce qui est très désagréable. De plus l'un d'eux s'est avéré très différent de la photo sur le site internet. Je vais donc demander une reprise de celui-ci.
Dear Lou x., thank you for your comment and apologize for the inconvenience caused by not meeting your expectations.
We are shipping the order from long distance so the product may have a special smell due to the material which was used and to the long period of time it took for them to be delivered. We kindly suggest you could place the product in a well-ventilated place for a few days with a piece of lemon or tangerine peel and the smell should go away very quickly.
We have clear pictures and detailed descriptions of product textures and designs on the product page. Due to the display, lighting settings, and unavoidable and uncontrollable conditions, the product may differ slightly from the picture. We hope that you understand.
If you receive a product that does not match the image or description on the product page or if the product has any quality issues, please send us some photos of the project along with the SKU and shipping labels via email: vipservice@newchic.com
Best regards,
Newchic Team
Everything good except surprise extra costs for customs.
Everything ok except surprise extra costs for shipping and Paypal extra exchange rate fee.
You are one of the online stores that is reliable and excellent service. Thank you
Dear Yasmeen G.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
I am satisfied with the goods, delivery was also fast.
Dear Gabriella G.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
I love shopping with New Chic. All my friends keep asking "Where do you get your shoes from?
Dear null Q.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
From the business
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear nieves d.,
Thank you for taking the time to leave your comment. We have clear pictures and detailed descriptions of product textures and designs on the product page.
Since we are selling the product to abroad, it may take longer time for the order to reach to customers than domestic purchase. But we have specific estimated shipping time for different country with different shipping method which you can check in this link: https://www.newchic.com/shipping-methods-hc160.html
Sometimes it may need slightly longer time by poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com