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NewChicReviews 4,548

2.7

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NewChic Reviews Summary

NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.

service
617
value
2,098
shipping
2,106
returns
123
quality
2,139

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68,076 reviews

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Poland
1 review
0 helpful votes
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Mixed feelings
March 19, 2021

I ordered slippers for myself and a shirt and a blouse for my wife. I am very satisfied with the slippers - they look exactly as on the web site, they are of good size and quality. On the contrary, we are not satisfied with the shirt and blouse because the shirt is too small while the blouse is too large (even though we checked the sizes very carefuly before ordering). Hence, I have rather mixed impressions in general.

NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 17, 2021
Katherine L. NewChic Rep
over a year old

Hi Piotr S., we are sorry for the inconvenience caused to you.

About the size, to choose a correct size, we kindly suggest that you can measure your own size and then take our size chart as the standard reference instead of choosing your usual size since some tag size may be different from our size chart’s size number. Right under the size choosing place you can find a "size guide". Click inside the size guide, it is the detailed size chart of the product and detailed guidance of measurement.

Please note that this sizes listed is based on international sizing system. Please see the Size chart Guide to find the correct size.

Newchic provides 30 days refund and return policy to Customers with terms and conditions. Please refer to the link below for a description of our return policy: https://www.newchic.com/return-and-refund-hc162.html

If you have any questions, please feel free to contact us by email: vipservice@newchic.com

Australia
1 review
0 helpful votes
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Easy to have bought here before. Always good value
February 17, 2021
Updated review

Easy to have bought here before. Always good value.

Date of experience: February 17, 2021

Easy to have bought here before. Always good value
January 4, 2021
Previous review

Easy to have bought here before. Always good value.

Date of experience: January 4, 2021
Mexico
1 review
0 helpful votes
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Excellent service
February 17, 2021

I find the product design, delivery and packaging time excellent, they surprised me.
Thank you

Date of experience: February 17, 2021
New Mexico
2 reviews
0 helpful votes
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Good prices
February 17, 2021

I like these panties. They don't ride up. Too bad they seem to be discontinued.

Date of experience: February 17, 2021
New Zealand
2 reviews
1 helpful vote
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Just what I wanted!
February 17, 2021

Although we're still enjoying summer, I already know that the coat I bought is exactly what I wanted, something warm and easy to wear when we hit autumn and winter. I put my order in and was agreeably surprised that my order arrived with little delay, considering the current global pandemic. I am so pleased with the colour and quality of the coat and know it is going to be well used. Thank you.

Date of experience: February 17, 2021
Canada
1 review
1 helpful vote
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Catfished
March 19, 2021

Awesome looking products that look interesting in the photos but do not look good when wearing them.

The clothes that I bought have a much neater fit in the photos. The products I received are much more loose than I anticipated and they are very very thin material. They do not have any stretch to them so it feels like I can break the seams of rip any part easily. Maybe worth $20 CAD a piece and shipping was expensive. Won't recommend unless you know what you are getting.

NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 17, 2021
Katherine L. NewChic Rep
over a year old

Dear s a.,

Thank you for your comment and apologize for the inconvenience caused by not meeting your expectations. We have clear pictures and detailed descriptions of product textures and designs on the product page. Due to the display, lighting settings, and unavoidable and uncontrollable conditions, the product may differ slightly from the picture.

There are related instructions on our website regarding the usage guidelines. It may fluctuate due to the impact of express delivery. We have been working hard to seek better cooperation with logistics providers, so we hope to get your understanding.

If you receive a product that does not match the image or description on the product page or if the product has any quality issues, please send us some photos of the project along with the SKU and shipping labels via email: vipservice@newchic.com

Best regards,
Newchic Team

South Africa
1 review
0 helpful votes
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My journey with new chic
February 17, 2021

Good service you dont need to track your order. The service is perfect

Date of experience: February 17, 2021
GB
1 review
0 helpful votes
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New Chic Hoodie
February 17, 2021

I ordered a multi-coloured hoodie for my son. It didn't take long to arrive, and came well packaged. The item was exactly as it appeared on the website. He is really pleased with it and it fits him well.

Date of experience: February 17, 2021
South Africa
1 review
0 helpful votes
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Baby and kids shoes
February 17, 2021

It was exactly what i ordered
There was however additional shipping costs last minute
Also the sneaker with lights did not come with a charger

Date of experience: February 17, 2021
Illinois
1 review
0 helpful votes
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Your items are well marketed, photos and description.
You seem to be using quality materials

Date of experience: February 17, 2021

Your items are well marketed, photos and description
January 18, 2021
Previous review

Your items are well marketed, photos and description.
You seem to be using quality materials

Date of experience: January 18, 2021
GB
1 review
0 helpful votes
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Sizing
March 19, 2021

2 of my 4 items were very good. The sizes for the jumper however meant it didn't fit very well. There doesn't seem to be a size for tall, thin men. To get the arm length I had to order a massive chest size. I have a 44 chest but the arm length with that chest size is way too short. This all meant that it doesn't fit very well

NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 17, 2021
Katherine L. NewChic Rep
over a year old

Hi Jon L., we are sorry for the inconvenience caused to you.

About the size, to choose a correct size, we kindly suggest that you can measure your own size and then take our size chart as the standard reference instead of choosing your usual size since some tag size may be different from our size chart’s size number. Right under the size choosing place you can find a "size guide". Click inside the size guide, it is the detailed size chart of the product and detailed guidance of measurement.

Please note that this sizes listed is based on international sizing system. Please see the Size chart Guide to find the correct size.

Newchic provides 30 days refund and return policy to Customers with terms and conditions. Please refer to the link below for a description of our return policy: https://www.newchic.com/return-and-refund-hc162.html

If you have any questions, please feel free to contact us by email: vipservice@newchic.com

Hungary
1 review
0 helpful votes
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I've ordered the item to my address, and it was accepted. Also it stated that I'll receive the item in 7-10 days. I didn't hear anything about the item for more than 2 weeks, then I got a mail that it's going to be late, and received a new date, but they couldn't hold the new date either.
Another thing is that I've oredered the item to my home address. Once I've received an e-mail from a third party I have never heard about, about a package that I ordered to a totally different address. I replyed by letting them know that I didn't order anything there, so they asured me that they'll take a look. Nothing happened, about more than a week later I got a text message that my package is available and waiting for me on this address different from mine. At first I didn't think it was my NewChic package, because there was no sign for that. I went to the place, and it was a pick-up point. It was my NewChick package... I shouldn't even mention that the packaging was your typical envelope packaging from China, so nothing other than what you get when you order from wish for example.

I kind of have the feeling that NewChic only resells cheap chineese items from aliexpress or wish or other sites such these, and resells it on a higher price.

NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 17, 2021
Katherine L. NewChic Rep
over a year old

Dear Peter K. Newchic is a legal company that serves customers from over 220 countries around the globe. Learn more: https://www.newchic.com/about-us-hc171.html

We have marked the words like "Expected dispatched on (date)" on the product page. You can see that after you choose the size and color. Available items will be shipped in 1-2 days basis.

If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!

GB
1 review
0 helpful votes
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Not good.
March 19, 2021

Look nothing like they do on line. Will not be wearing them taking both to charity shop.

NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 17, 2021
Katherine L. NewChic Rep
over a year old

Dear
Lisa C. Thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.

RU
1 review
0 helpful votes
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Все ОК и даже лучше!
February 17, 2021

Опыт небольшой, купила только одну блузку, подошла отлично. Спасибо! Надеюсь буду еще покупать Ваши товары.

Date of experience: February 17, 2021
Katherine L. NewChic Rep
over a year old

Dear Людмила Ч.,

Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.

If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!

Best regards,
Newchic Team

South Africa
1 review
0 helpful votes
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First time to order online
March 19, 2021
Updated review

I loved the variety, but I would never have bought the products if I had seen them in a shop. The blouse was supposed to have been on sale, but I was charged full price. The blouse was not embroidered but it was painted on. The pants looked so interesting but were very baggy. The tshirt is fine.The fit of it all was good.

NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 17, 2021
Katherine L. NewChic Rep
over a year old

Dear
Lydia H. Thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.


Daring
January 18, 2021
Previous review

Daring

Date of experience: January 18, 2021
Italy
1 review
0 helpful votes
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I am quite satisfied
February 17, 2021
Updated review

Very good great site good product descriptions, hopefully short shipping times, thank you

Date of experience: February 17, 2021
Katherine L. NewChic Rep
over a year old

Dear Massimiliano F.,

Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.

If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!

Best regards,
Newchic Team


Very good great site good product descriptions, hopefully...
December 21, 2020
Previous review

Very good great site good product descriptions, hopefully short shipping times, thank you

Date of experience: December 21, 2020
KR
1 review
0 helpful votes
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There is a difference in size between the East and the West

NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 17, 2021
Katherine L. NewChic Rep
over a year old

Dear
Kim t. Please click the“Size Reference”or“Size Guide”to get the size details. To choose the correct size, please take our size chart as the standard reference and choose a suitable size base on your measurement. If you need help, please contact us by email at vipservice@newchic.com along with your order number.

Australia
1 review
0 helpful votes
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Extremely pleased
February 16, 2021
Updated review

It took me ages to buy it. That was my fault as i'm not used to buying things.

Date of experience: February 16, 2021
Katherine L. NewChic Rep
over a year old

Dear Dianne M.,

Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.

If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!

Best regards,
Newchic Team


It took me ages to buy it
January 2, 2021
Previous review

It took me ages to buy it. That was my fault as i'm not used to buying things.

Date of experience: January 2, 2021
Italy
1 review
0 helpful votes
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Non sono completamente soddisfatto dell'acquisto sia per la taglia del capo che è risultata più piccola del previsto. Inoltre il materiale del maglione, pubblicizzato essere di lana in realtà è di fibra sintetica.

Date of experience: February 16, 2021
Virginia
1 review
0 helpful votes
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Bra
March 18, 2021

This was the first time I purchased a bra online and it will be my last. It didn't fit accordingly and I am not able to wear it.

NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 16, 2021
Katherine L. NewChic Rep
over a year old

Dear Barbara L.,

Thank you for choosing Newchic and we apologize for any inconvenience caused.

We sincerely hope you can give us a chance to fix this issue and give you a satisfactory solution.

In order to solve the problem more effectively, please contact us and offer us more details at vipservice@newchic.com

Thank you for your support.

Best regards,
Newchic Team

From the business

Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping


newchic.com
London, LONDON, China
+181