It's my first order with Newchic. I hoped to get %15 off as a new customer, but, apparently, it's only for purchasing full price items with order total being over $90. The checkout process was smooth though. And the website is cool :) I received the boots in 3 weeks. They are pretty much like on the picture and the size is right; but they are kind of loose on the foot, not really designed for walking much.