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NewChicReviews 4,548

2.7

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NewChic Reviews Summary

NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.

service
617
value
2,098
shipping
2,106
returns
123
quality
2,139

Instant Feedback

68,076 reviews

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Spain
1 review
0 helpful votes
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Cumplió mis expectativas
January 30, 2021

Compré unas botas. A pesar de los problemas con la empresa de reparto, llegaron bien. Son muy cómodas.

Date of experience: January 30, 2021
Katherine L. NewChic Rep
over a year old

Dear customer,

Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.

If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!

Best regards,
Newchic Team

Georgia
1 review
0 helpful votes
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Another great experience!
January 30, 2021

Once again NewChic came through with a product that was exactly what was advertised, was VERY reasonably priced and, considering the long distance it was shipped, arrived in a good time frame. Will definitely buy from NewChic again.(also- great communication and shipment updates, etc.)

Date of experience: January 30, 2021
Malaysia
1 review
0 helpful votes
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Satisfied
January 30, 2021

7.5/10

Date of experience: January 30, 2021
Katherine L. NewChic Rep
over a year old

Dear customer,

Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.

If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!

Best regards,
Newchic Team

France
1 review
0 helpful votes
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Très satisfaite. Very happy
January 30, 2021

Après une première commande qui m'avait donné entière satisfaction, tant sur la qualité des articles que sur le déroulement de ma commande (paiement, livraison), je n'ai pas hésité à renouveler l'expérience. Cette seconde commande s'est elle aussi parfaitement déroulée. Les articles commandés début décembre sont même arrivés plus vite que prévu malgré la surcharge de travail pendant les fêtes. Quant à la qualité, je n'ai rien à redire. Les articles (tissu, taille) sont conformes à la description.

I was very satisfied with my first order (quality, payment, delivery), so I didn't hesitate for placing another one. This second purchase went as good as the first one. The items, which I ordered at the begining of December, arrived even before the anounced delivery time, despite it was so close to Christmas. And the quality is good. The items (fabrics, size) are as described.

Date of experience: January 30, 2021
Spain
1 review
0 helpful votes
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Botas de invierno
January 30, 2021

El producto llego dentro del tiempo estimado.

Date of experience: January 30, 2021
Switzerland
1 review
0 helpful votes
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Unterwäsche Männer
March 1, 2021

Alles ist zu klein. Es ist für Chinesen gemacht aber nicht für Europäer oder Amerikaner.

NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 30, 2021
Katherine L. NewChic Rep
over a year old

Dear Emil L. Please click the“Size Reference”or“Size Guide”to get the size details. To choose the correct size, please take our size chart as the standard reference and choose a suitable size base on your measurement.If you need help, please contact us by email at vipservice@newchic.com along with your order number.

Philippines
1 review
0 helpful votes
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New Chic Experience
January 30, 2021

Shipping Fee is quite expensive. There are also COD charges. So single item purchases is not advisable unless price meets free shipping limits. It was difficult to learn from other buyers feedback as majority are in foreign languages other than English. Overall, the products I purchased were good and in accordance to product descriptions. Sizing charts provided on the products was also accurate.

Date of experience: January 30, 2021
Italy
1 review
0 helpful votes
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Ottime scarpe
January 30, 2021

Ho acquistato tre paia di scarpe sono davvero soddisfatto, mi piacciono, si addicono alla mia personalità, sono comode e morbide, unico problema, i modelli che ho acquistato hanno il tacco basso, ma con un plantare, tutto si è risolto. Comprerò sicuramente altre scarpe

Date of experience: January 30, 2021
Utah
1 review
0 helpful votes
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Along with the small size and long delivery time, the sweater was satisfied quality

NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 29, 2021
Katherine L. NewChic Rep
over a year old

Hi Joe E., we are sorry for the inconvenience caused to you.

Since we are selling the product to abroad, it may take longer time for the order to reach to customers than domestic purchase. But we have specific estimated shipping time for different country with different shipping method which you can check in this link: https://www.newchic.com/shipping-methods-hc160.html

Sometimes it may need slightly longer time by poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances.

If you have any questions, please feel free to contact us by email: vipservice@newchic.com

Mexico
1 review
0 helpful votes
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Good designs, quality to improve
January 29, 2021

It was good overall. I'll just fear the fabric won't hold its color for long but we'll see.

Date of experience: January 29, 2021
Colorado
1 review
0 helpful votes
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Poor Merchandise
February 28, 2021

First dress was a very cheap cotton and poorly made - the second dress I just received from China - if this a cotton or polyester I don't know where you would get it - when I was unfolding it tore in my hands - not on a seam just tore

NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 29, 2021
Katherine L. NewChic Rep
over a year old

Dear Ann M. Thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.

France
1 review
0 helpful votes
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Tromperie
February 28, 2021

Je viens de recevoir deux articles commandés et je ne suis pas content. J'en ai assez du "Made in China" que vous proposez, alors, je me suis désabonné. Cordialement

NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 29, 2021
Katherine L. NewChic Rep
over a year old

Dear Jean D. Thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.

Belgium
1 review
0 helpful votes
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Alles ok geen probleem prima!
January 29, 2021
Updated review

Eerste keer heel moeilijk gevonden hopelijk verder vlot verloop

Date of experience: January 29, 2021
Katherine L. NewChic Rep
over a year old

Dear andrea v.,

Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.

If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!

Best regards,
Newchic Team


Eerste keer heel moeilijk gevonden hopelijk verder...
December 5, 2020
Previous review

Eerste keer heel moeilijk gevonden hopelijk verder vlot verloop

Date of experience: December 5, 2020
Arkansas
1 review
0 helpful votes
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Binary watch is awesome, i love it :)
January 29, 2021

Excellent merchant and merchandise thanks :): ) :)

Date of experience: January 29, 2021
Katherine L. NewChic Rep
over a year old

Dear becca m.,

Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.

If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!

Best regards,
Newchic Team

RU
1 review
0 helpful votes
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ткань плохая, со всех швов лезут нитки, в целом сложилось впечатление что цена завышена в несколько раз.

NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 29, 2021
Katherine L. NewChic Rep
over a year old

Dear fcku a.,

Thank you for your comment and apologize for the inconvenience caused by not meeting your expectations. We have clear pictures and detailed descriptions of product textures and designs on the product page. Due to the display, lighting settings, and unavoidable and uncontrollable conditions, the product may differ slightly from the picture. We hope that you understand.

If you receive a product that does not match the image or description on the product page or if the product has any quality issues, please send us some photos of the project along with the SKU and shipping labels via email: vipservice@newchic.com

Best regards,
Newchic Team

Japan
1 review
0 helpful votes
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Nice
January 29, 2021

One of my perches was delivered quite late.
But chatting staffer was kind enough to assure it would be delivered soon.

Date of experience: January 29, 2021
Germany
1 review
0 helpful votes
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1. Bestellung
January 29, 2021

Artikel und Qualität wie angegeben, Lieferzeit z. Z. etwas lang, aber sonst OK.

Date of experience: January 29, 2021
Singapore
1 review
0 helpful votes
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Coupon validity date
January 29, 2021

Too short a period to response for a next purchase b4 receiving the previous order. I don't wish to be "pressurized" into buying something for the sake of a discount coupon. I prefer sincere, usable and meaningful coupon or discount.

Date of experience: January 29, 2021
France
1 review
0 helpful votes
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Informations
February 28, 2021

Manque d informations sur les dates de livraisons

NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 28, 2021
Katherine L. NewChic Rep
over a year old

Dear Jocelyne B.,

There are two ways to check your order tracking:

Method A Check the order status in your account by going to --View orders --My orders.

Method B You can track your order by clicking the “Track Order” button located at the bottom of the homepage.

The delivery time depends on the shipping method you choose, and to get more details about the delivery time please kindly refer to: https://www.newchic.com/shipping-methods-hc160.html

In order to solve the problem more effectively, please contact us and offer us more details at vipservice@newchic.com

Thank you for your support.

Best regards,
Newchic Team

Ohio
1 review
0 helpful votes
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Lovely purse
January 28, 2021

Liked the purse. It was as described. Will be great to organize all the cards and keys.

Date of experience: January 28, 2021
Katherine L. NewChic Rep
over a year old

Dear customer,

Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.

If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!

Best regards,
Newchic Team

From the business

Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping


newchic.com
London, LONDON, China
+181