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NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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Compré unas botas. A pesar de los problemas con la empresa de reparto, llegaron bien. Son muy cómodas.
Once again NewChic came through with a product that was exactly what was advertised, was VERY reasonably priced and, considering the long distance it was shipped, arrived in a good time frame. Will definitely buy from NewChic again.(also- great communication and shipment updates, etc.)
Dear customer,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
Best regards,
Newchic Team
Après une première commande qui m'avait donné entière satisfaction, tant sur la qualité des articles que sur le déroulement de ma commande (paiement, livraison), je n'ai pas hésité à renouveler l'expérience. Cette seconde commande s'est elle aussi parfaitement déroulée. Les articles commandés début décembre sont même arrivés plus vite que prévu malgré la surcharge de travail pendant les fêtes. Quant à la qualité, je n'ai rien à redire. Les articles (tissu, taille) sont conformes à la description.
I was very satisfied with my first order (quality, payment, delivery), so I didn't hesitate for placing another one. This second purchase went as good as the first one. The items, which I ordered at the begining of December, arrived even before the anounced delivery time, despite it was so close to Christmas. And the quality is good. The items (fabrics, size) are as described.
Alles ist zu klein. Es ist für Chinesen gemacht aber nicht für Europäer oder Amerikaner.
Dear Emil L. Please click the“Size Reference”or“Size Guide”to get the size details. To choose the correct size, please take our size chart as the standard reference and choose a suitable size base on your measurement.If you need help, please contact us by email at vipservice@newchic.com along with your order number.
Shipping Fee is quite expensive. There are also COD charges. So single item purchases is not advisable unless price meets free shipping limits. It was difficult to learn from other buyers feedback as majority are in foreign languages other than English. Overall, the products I purchased were good and in accordance to product descriptions. Sizing charts provided on the products was also accurate.
Ho acquistato tre paia di scarpe sono davvero soddisfatto, mi piacciono, si addicono alla mia personalità, sono comode e morbide, unico problema, i modelli che ho acquistato hanno il tacco basso, ma con un plantare, tutto si è risolto. Comprerò sicuramente altre scarpe
Along with the small size and long delivery time, the sweater was satisfied quality
Hi Joe E., we are sorry for the inconvenience caused to you.
Since we are selling the product to abroad, it may take longer time for the order to reach to customers than domestic purchase. But we have specific estimated shipping time for different country with different shipping method which you can check in this link: https://www.newchic.com/shipping-methods-hc160.html
Sometimes it may need slightly longer time by poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com
It was good overall. I'll just fear the fabric won't hold its color for long but we'll see.
First dress was a very cheap cotton and poorly made - the second dress I just received from China - if this a cotton or polyester I don't know where you would get it - when I was unfolding it tore in my hands - not on a seam just tore
Dear Ann M. Thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
Je viens de recevoir deux articles commandés et je ne suis pas content. J'en ai assez du "Made in China" que vous proposez, alors, je me suis désabonné. Cordialement
Dear Jean D. Thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
Eerste keer heel moeilijk gevonden hopelijk verder vlot verloop
Dear andrea v.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
Eerste keer heel moeilijk gevonden hopelijk verder vlot verloop
Excellent merchant and merchandise thanks :): ) :)
Dear becca m.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
ткань плохая, со всех швов лезут нитки, в целом сложилось впечатление что цена завышена в несколько раз.
Dear fcku a.,
Thank you for your comment and apologize for the inconvenience caused by not meeting your expectations. We have clear pictures and detailed descriptions of product textures and designs on the product page. Due to the display, lighting settings, and unavoidable and uncontrollable conditions, the product may differ slightly from the picture. We hope that you understand.
If you receive a product that does not match the image or description on the product page or if the product has any quality issues, please send us some photos of the project along with the SKU and shipping labels via email: vipservice@newchic.com
Best regards,
Newchic Team
Artikel und Qualität wie angegeben, Lieferzeit z. Z. etwas lang, aber sonst OK.
Too short a period to response for a next purchase b4 receiving the previous order. I don't wish to be "pressurized" into buying something for the sake of a discount coupon. I prefer sincere, usable and meaningful coupon or discount.
Manque d informations sur les dates de livraisons
Dear Jocelyne B.,
There are two ways to check your order tracking:
Method A Check the order status in your account by going to --View orders --My orders.
Method B You can track your order by clicking the “Track Order” button located at the bottom of the homepage.
The delivery time depends on the shipping method you choose, and to get more details about the delivery time please kindly refer to: https://www.newchic.com/shipping-methods-hc160.html
In order to solve the problem more effectively, please contact us and offer us more details at vipservice@newchic.com
Thank you for your support.
Best regards,
Newchic Team
Liked the purse. It was as described. Will be great to organize all the cards and keys.
Dear customer,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
Best regards,
Newchic Team
Answer: A friend from Reading placed an order 14 weeks ago. Total cost was 21 GBP. He contacted NewChic about his order 5 times. Their standard answer (WAIT FEW MORE DAYS). Eventually he gave up and lost the 21GBP. If you have extra money that you want to throw away, NewChic is the way to go. They will take your money; send you nothing and tell you (we are sorry. We will fix situation). But they do nothing
Answer: Ordered a purse, it is the dimensions listed. But what they don't show is that the zipper is sewn in 2" below the top and reduces the opening size. Not which is shown and not "workable" as a purse. Communications with the company for returns result in frustration. The first statement is "you will be responsible to return this to China and it is very expensive. Do you want to proceed?" The address they gave is incomplete and does not come up on Google maps. Total rip off. DO NOT ORDER FROM THIS COMPANY
Answer: Dear Donna P. Thank you for your order. Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the items and love them as well. If you have any questions, please contact us by service@newchic.com. We will do the best to help you. Best regards, Newchic team.
Answer: Sorry. The size range of different products vary. To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered. We have listed all the details about item sizes on the related product page. Please click theSize Referenceor Size Guide to get the size details. And kindly pay attention toPlease Noteon the product page. For some products, it will mentioned that the size of these products are smaller than ordinary, we suggest buying a bigger one size. If you are still confused about which is suitable, you can contact us https://www.newchic.com/Contact-Us-hc10.html thanks.
Answer: Dear greg, Your order 22238090 and 22237870 were shipped on 2016/12/21. It usually takes 7-20 business days (weekends and holidays are not included) to be delivered. If you havent received your item within the estimated time, please contact us by Live chat or service@newchic.com. Hope you can receive your order asap. Best regards, Newchic team.
Answer: Hi Alice, sorry for the inconvenience caused! Kindly please send the order number to us via service@newchic.com, then we will check the details and reply you asap. Thanks for your understanding! Newchic team
Answer: Dear Customer, Thank you for choosing Newchic! Please kindly open this link to see if you meet the same issue of the payment. https://www.newchic.com/help_center/payment-faq168.html?newhead=0&mg_id=2 For any further assistance, you could contact us at any time via email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
Dear customer,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
Best regards,
Newchic Team