Ma petite fille a été enchantée pour Noël
Délai un peu long mais bonne marchandise
...
Belles chaussures mais délai d'envoi trop long
7.5/10
Dear customer,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
Best regards,
Newchic Team
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Hi, P B.We have sent you an email, please check it carefully.If you need help, please contact us by email at vipservice@newchic.com along with your order number.
Liian hidas toimitus, TNT surkea yritys.
Dear
Pentti K. Thank you for your order and sorry for the inconvenience caused. Sometimes it may need slightly longer time by poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances. If you need any more help for the shipping of your order in the future, please contact our customer service by this email: vipservice@newchic.com We will do the best to help you.
LA UNICA PEGA, ES QUE TARDAN CASI UN MES
Habe schon oft bestellt, lange Lieferzeit, doch die Ware ist immer eingetroffenen.
Habe im Oktober eine Jacke bestellt. Doch Sie ist bis ins Neue Jahr nicht gekommen.
Musste mir dann sagen lassen, nach 20 Mails sagen lassen, vielleicht hat die Post das Paket verloren. Obwohl bei jedem Mail gesagt wurde Sie hätten Lieferschwierigkeiten. Und auf der Webseite wird diese Jacke immer noch Angeboten.
Nach zwei weiteren Mails... wurde mir dann nach
12Wochen mein Geld zurück überwiesen.
Alles sehr Ärgerlich... Echt.!
Und trotzdem muss ich auch sagen, es wurde jede Mail von der Firma beantwortet.
Telefonisch kann man niemanden erreichen.!
Durch diese doch Positive Abwicklung... Versuche ich es vielleicht Mal wieder.
Dear Waltraud,
Thanks for your order and we are sorry for the inconvenience.
If you can't receive the item in the estimated delivery time, it may be delayed.
Tracking updates can be delayed when the parcel is:
1. Going through local customs clearance procedures
2. At the post office sorting center
3. Held up by uncontrollable factors including, such as labor strikes, bad weather, politic issues, etc.
If you experience any delays in tracking updates, we recommend you check the estimated delivery time. If your package is taking longer than schedule, please contact us.
Shipping methods and delivery time: https://www.newchic.com/shipping-methods-hc160.html
Please kindly consider what shipping methods you have chosen.
Business days means that weekends and holidays are not included. Total Delivery Time = Processing Time + estimated Shipping Time.
We usually have a buffer period for orders that are taking longer than normal, often we can’t get accurate information from non tracked orders and even traced orders can be slow to update. We find most packages arrive during this buffer period.
We suggest that you can contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Live chat: We are available 24/7. Live chat is kind of busy, sometimes, you may need to wait a moment.
Phone: +00852 -81931379. Please note that the Office time is 9:00am to 6:00pm GMT + 08:00
Best regards,
Newchic team.
Хороший магазин с разнообразием товаров, изделия на любой вкус и желания. Иногда нет в наличии нужных размеров, но служба поддержки своевременно извещает об этом и предлагает варианты решения вопроса. Товарами довольны, но хотелось бы, чтобы при заказе сразу отображалось есть ли в наличии нужный размер и цвет.
Заказала платье. Пришло очень плохого качество, не соотвествует ни фото, ни описанию. Поскольку вернуть оказалось невозможным, обещали компенсацию на следующую покупку, скидку. Но ничего не сделали. Скидка осталась на словах. Обман. Не доволен. Плохо.
Я полностью разочарована всеми купленными товарами, поскольку материалы, из которых они изготовлены, очень низкого качества и я хочу сделать их возврат.
Dear Тамара Т. Thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
Overview
NewChic has a rating of 2.3 stars from 4,552 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Dear Victoire D.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
Best regards,
Newchic Team