NewChicReviews 4,546

VERY BAD WEBSITE. I WOULD SAY RATHER FAKE ONE. I PAID INR 8000 APPROXIMATELY FOR TWO ORDERS WITH MULTIPLE ITEMS AND HAVE NOT RECEIVED ORDER EVEN AFTER 60 DAYS IN INDIA. I FOLLOWED UP MULTIPLE TIMES ON THEIR ONLINE CHAT SERVICE AND WA MADE FALSE PROMISES EACH TIME AND WHEN I ASKED FOR TRACKING NO. THE CUSTOMER SERVICE AGENT HAD NO TRACKING NO TO GIVE AND ASKED ME IF I WOULD LIKE A REFUND. I REFUSED AS OUT OF ALL ITEMS ORDERED, I WAS TOLD ONE ITEM WAS NOT AVAILABLE AND REFUND HAS BEEN ACTIONED. WHICH I HAVE NOT RECEIVED TILL DATE... SO DONOT TRUST THEIR REFUND SYSTEM EITHER
VERY BAD AND FAKE WEBSITE. PLEASE DONOT BUY FROM THEM

I am as happy as an European customer can be. First time ever ordered stuff from NewChic and the items are what they seemed to be in the pictures. I got fast and kind response for my questions and the delivery time was ok as well. I will buy again

I ordered two items. Both items were of poor quality and they were not true to size. I immediately emailed the customer service department as there is nothing in the shipping bag about returning items. I still cannot get a straight answer from them on how to get a refund after an exchange of 5 emails. I have sent 6 pictures of SKU numbers, the shipping label and the garments. I got another email saying they want a picture of me measuring the items. What does that even mean? They obviously have no intention of allowing me to return the items. Beware of this company.

They were great! I had a previous order that had came within 7 days of ordering. I placed another order, and it had been 14 days, so I sent 2 emails wanting to know what was up. They responded immediately and even apologized for the delay. Said my order would arrive within 10 to 20 das. It came 4 days later and I'm so so happarently with my shoes. I wear a sizero 12, so it's hard to find. Had to order13 which theyes had, and they fit. I sent them an email thanking them. They took action immediately and I was very very happy with the way they answered me. I loveven this site!

I ordered a dress on July 7th and received an email saying it was sent the next day. I didn't get it after two weeks so I sent an email. I got an immediate response saying it could take up to 25 days to get it and that they had sent it out on July 11th... now it's August 7th and I still have not received it. I had also read that if it was my first order I would get 15%off but there was nowhere to input that information on my order, so... no discount. I won't order anything from them again.

It is now August 10th and I have finally received my order. It's the only one and the last one. Shipping is by snail mail.

I ordered a cotton blouse in purple (very pretty in the picture, substantial material, very loose fit, the way I like it). I ordered the largest size, XXL. I am a size 10. The blouse arrived and it is clearly not the same item as shown in the picture. It's more red than purple, very flimsy and thin fabric, the neck line is tiny, the sleeves which look huge in the picture, are tight and too short. It's so short, it just covers my waistline. I can't wear it, it looks horrible. I'm 150 lbs and 5'7, the XXL should have fit beautifully. And it's not a size mixup either, the label on the shirt says XXL. Lesson learned. I will never order again.