NewChicReviews 4,548

The items purchased were great. Return process was handled efficienly... just wish they paid for return. Will definitely use site again.

Yhey answer me very quickly my first time on this side so far so good

This company is BAD. Read the refund policy before ordering from them and when I received the product I was not happy with it. When I emailed them to ask to return it, they emailed me back stating it would cost more than what I paid for the product to ship it back and asked I I could keep the item. I will never buy from them again. Buyer Beware

I gave 4 as over all rating bcoz atleast even if my order was delayed you tried to resolve the problem and whenever i am sending emails you are responding right away and gave me options. I hope in the future you will still try to improve things to satisfy your clients.

I can't praise customer service i. E., Rebecca enough. She was polite, efficient and prompt. The ONLY problem I experienced was delivery and that was due to sloppy postal service in Canada. Finally, my parcel arrived and I am delighted with the contents. I will definitely use their services again and make allowances for extra delivery time.

I ordered an item and 5 weeks later, when it had still not arrived I contacted Newchic by email to ask it they could help. 24 hours later, they have advised they are re-sending the item to me, even though it's not their fault the item did not reach me.
The customer service person who helped me was polite, friendly and very quick to respond and assist me.

I ordered a backpack and 3 weeks later i found out i have been getting emails that it was still pending but my credit card was charged. It says your credit card will not be charged until its ready to ship. Then i emailed the company and tried to talk to someone five times, nothing. Today i just got a email i will be refunded in like 2-3 weeks D:
Horrible

I ordered 3 pairs of shoes, all a size bigger than we wear and they were still too small. It's been a nightmare to try and get them returned and a refund. You have to send pics and jump thru hoops and still pay to have them shipped back. Wish I had read the reviews before I ordered.

Received prompt reply on my order delay due to back order. Excellent customer service.
Thank you.

I placed my order on August 13. It's now August 30 and I have not heard a thing about my order. Not feeling good about this.

Duplicate order and can't get to anyone who knows what they are doing. I have been ordering on line for many years. I have never experienced anything like this I will never use them again. Really I don; t even want to give them 1 star. This is the first time ever I have taken the time to write a review.

I paid for to of same orders because they said first did not go though so i want my refund customer service is terrible the payment were taken off my credit card don't order please take your money no products

I have ordered several items from New Chic. Yes, it took time to get them. But, when they arrived, they were wonderfful. One dress was far too large. I am now waiting for a replacement, smaller size, at now cost to me. The representatives have been very proactive to ensure that I was happy with my purchase. I highly recommend New Chic!

I ordered a bag from this website & was disappointed when I found it had a faulty zip. I contacted them & they have since sent me a new bag, without question, very pleased with the bag & service.

I would like to express my satisfaction with the way NewChic reacted in the case of a damaged cross-body bag I had ordered: They accepted the problem (evident through a picture I sent them) and they agreed to send me a new one at no additional cost for me. Such a treatment is the best way to ensure that a customer comes back to the e-shop.

Really happy with my shoes - fit my horrible wide feet beautifully, really soft comfortable leather - and price excellent. I will be back!

Had no problems ordering or receiving item i had ordered