NewChicReviews 4,548

I hope I'm not ultimately disappointed in this company since I love the dress I ordered on 9/9 2016... even though policy says no payment until item ships the money is already paid to them via PayPal. If that's because PayPal took $$ already I'm ok with it... but I had to send an email to find out why shipping had stalled. Someone named Yuki Wong responded to say the dress was on backorder and that they fill orders in order received. The due date for the dress is 4 Oct. Now but have no way to know what my priority is to have it sent... I emailed Wong asking why noone had courtesy to let me know why the item shipped especially since they've got my money... no answer from her yet! I would like to give them more stars if dress ships around 4 Oct. Stay tuned!
M. M.

I was wary of ordering from NewChic because of the mixed reviews but ended up going for it because I really liked a bag I saw from a YouTuber's video which she mentioned was from this site. It was a 50/50 shot making my first order in July but I'm glad I didn't have problems and the shipping came in less than 2 weeks coming from China in mint condition.

I decided to order again last August, hoping the first time wasn't just a fluke - two dresses and made sure to get my measurements correct knowing the sizing was a little different. Again my order arrived in less than 2 weeks and the sizes were perfect. I'm normally 6/8 Small/Medium in U.S. sizes in clothes and was really worried because the measurements on their website lined up to me having to order U.S. size 4, but I'm glad in the end it was definitely the right fit! Based on my experiences, I would definitely buy from NewChic again.

I am very satisfied with support received due to the delay of delivery, very serious people and disponibili. Grazie.

Finally, my order arrived. The shoe is fine. But the dress and top... disappointed. They run 2-4 inches smaller than the measurements provided on their site. Contacted customer services. To get a refund, I'll have to return the merchandise to China, pay the shipping cost and provide a tracking number. The shipping cost from US to China via USPS is $32 which is more than 50% of the merchandise cost. They put up the wrong information on their site, and now I have to pay for their mistakes? Not sure what to do...

I received my dress which was perfect until I washed it as per the instructions and it shrank a dress size, which was disappointing. Not a problem as New Chic without question after receiving my concerns said they are shipping me a brand new dress a larger size. I offered to re ship back the original dress but they have said for me to keep. I will find someone to pass it onto. What wonderful service. I would recommend using this online company and will use them again myself. 5 stars for sure. And refreshing to know if their is an issue you dont have to fight your way to get a positive resolve. Again 5 stars...

I ordered my school bag around 3 weeks ago and received an email saying that my bag will arrive in 7-12 working days. On the 13th day I was starting to get worried so I tried to call... no answer. I posted a question on their website... no answer. Then I sent an email and FINALLY they replied saying that my bag will arrive in one week. One week had passed and I gave them 2 extra working days just in case I did not read the emai correctly. So now at least 20 working days have passed and I still haven't got my bag. So for the first two weeks of school I have to combine my school bag and PE kit into one. I have tried to email again but... no answer. What a surprise. I really hope my bag comes but regardless I am never using New Chic again. I cannot even comment on the value, shipping, returns and quality because my bag is still not here.

Bought 2 pair of shoes. One customer said they run small. I normally wear an 8 but purchased a 9. When I received them, they were equal to a 7. I emailed newchic immediately. They had me measure them and forward a picture of the tape measure next to the shoes. Made no sense, but I did it. They emailed me back and said I have to pay postage, because they are the right size. I tell them I measured them against my size 8 shoes and they are much smaller. To my dismay, the last email says to sell them to a relative or friend. Please, please, don't buy from this company. The people who wrote great reviews surely didn't have to make a return. The cost to return was $30.00!