NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 3rd among Department Store sites.
Instant Feedback
Waited 5 wks to get 6S PLUS case then got a 6s case. AAAAHHHH!
Don't you hate it when they write that their priority is customer welfare then they don't respond to your emails. People there's better places to spend your money.
Excellent quality, bright colours, solid bottom and very comfortable
It was no problem to order the items, and I was informed straight away the order had gone through, and given an approx. Delivery date. The items arrived within the time, and the packaging was brilliant. The items was as good as the advert, and was very pleased with them. Good quality. Will definitely order more items again.
I ordered some items about 3 weeks ago and i got mail as they shipped it but without a tracking number. Very very slow... dont even like to give a rating. But cant proceed without a star...
Dear Sabitha T.
Sorry for the delay. But if you choose standard shipping, there is no tracking number and we can not track it. If you want the tracking number, please choose air parcel register or other shipping method next time.
Hope for your kind understanding.
Best regards.
Newchic team
Beware your order takes a long time I ordered at the beginning of September but still nothing has arrived would never order from this site again, very disappointed customer and also the number on the website does not work tried several times with no luck.
Warning do not order from here they take your money and don't deliver the goods. I tied to get my star off I would say no star service.
Dear Maria P.
Sorry for the delay. Would you please offer us your order id or the consignee name or the email address which you used for order? We will check it for you.
Or you can contact us directly, we will give you the best solution in 48 hours. http://www.newchic.com/Contact-Us-hc10.html
Best regards.
Newchic team
Beware of this company. They state order should be delivered within 25days, which is fine, but after this time you will find they are reluctant to send replacement for lost orders. I have been waiting almost 7 weeks for an order and have emailed over 7 times to get a replacement which always get the response please wait another 7 days. This is pretty shoddy customer service and they should find a more reliable shipping method if orders are getting lost or taking this long to arrive. Also no agreement to send a replacement yet.
Dear lindsay m.
Sorry for the delay, would you please tell us your order id or the consignee name or the email address which you used for order? We will check it for you.
I am afraid your parcel was delayed because of the customs problem, now we want to offer you 200 points as compensation, is it ok for you?
Hope to hear from you soon.
Best regards.
Newchic team
What is the return policy? I have two pairs of shoes to return do size.
Dear Judi S.
Here is the return policy: http://www.newchic.com/return-policy-hc99.html
But please contact us before you return the product, we will give you the best solution in 48 hours. http://www.newchic.com/Contact-Us-hc10.html
Best regards.
Newchic team
The shipping of my shoes took over 7 Weeks, but the custom-service was really nice and fast.
I ordered 4 bras. The straps would not stay up so I tried to return for a refund. So very disappointed in Newchic, that I would never buy from them again. I had to take pictures of the defect, pictures of the sku's and the shipping label. Did that and received another email that I would have to ship it back at my expense through UPS with tracking. Went to do that and for a $30.00 order it would have cost me $138.00 in shipping. I will never buy from them again and if I had know it was coming from China, I would have not ever ordered the products. I have put my experience all over Facebook and Google review. I did this to make sure everyone know that this is a company not to deal with because of their practices.
Elisa
Dear Elisa E.
Sorry for the mistake. Would you please tell us your order id? We will check it for you.
For the quality problem, if it is our responsibility, we will give you full refund.
Hope to hear from you soon.
Best regards.
Newchic team
I ordered a new purse from NewChic and am so very pleased with my purchase. This is the first time I've ordered from them so you can bet I'm very happy. Their customer service is awesome as well.
I received my order within one week and was very satisfied with my product. I am looking forward to ordering more of their products soon. As a matter of fact I am making an order as I text this message. Thank you NEWCHIC
This dress was ordered in July for me to wear at my Grandsons wedding at the end of September. I received an e-mail on 3rd August saying out of stock expected restocking date 13th August with option to maintain/cancel/change etc. I chose to maintain with a request to be kept advised. I then heard nothing from this company until I contacted them at the end of August and was told it was still out of stock but expected available "soon" and given the same options. By this time I had purchased another dress, so decided to maintain this order. The dress eventually arrived on 26th September. From the label it appears it was posted from China on 27th August. I have purchased many Items from China and this is by far the longest I have had to wait for delivery. On a positive note the dress appears to be OK but I have only tried it on, it has not been worn or washed yet. I will not use this company again. Their communication was poor, after the initial e-mail regarding out of stock I did not hear from them unless I contacted them first and their delivery times are very slow compared to other Chinese companies.
Dear Judi G.
Sorry for the mistake, would you please tell us your order id? We will check it for you.
Maybe we can offer you 200 points as compensation?
Hope to hear from you soon.
Best regards.
Newchic team
I always have problems getting my size shoe most places start at a 6 well that's two sizes to big for me I don't want to wear lil girls shoes not at my age 71 I'd look a lil silly wearing shoes that lite up or have cinderella on them so this company has some great shoes that are so different an I love them thanks New Chic lilbit ( Judy)
Ordered a pair of sandals, wound up ordering a second pair and a purse.
Also a pair of slip on boots.
Well made items.
Will order from them again.
They keep you informed of shipment also.
Very satisfied! Recommend them.
I really like pair of my shoes I ordered it was little delayed but new chic personally took care. M happy and satisfied.
Dear Alka N.
Sorry for the delay, usually it takes 7-20 business days to arrive at most countries via standard shipping/ air parcel register. Sometimes it may be delayed because of the customs problem. Hope for your kind understanding.
Best regards.
Newchic team
When I received my order I was very unhappy. I received 2 pair of mens shoes. I contacted customer service and after several emails I finally got Sindy. She assisted me through all of the emails and photos needed to verify the order. I became very irritated with the process. Finally she corrected the situation and I have received my order. I am pleased with the 5 pair of shoes I ordered. They are attractive and comfortable. A special thank you to Sindy for her composure even when some of my emails were not so pleasant.
I ordered a pair of shoes. After 30 days I finally received them. They were the wrong color. I ordered red and received bright pink. They finally responded. I sent them a picture of the PINK shoes. Save your money and time. DO NOT purchase anything from this company. You will never get the correct product or your money back.
Dear Lynn C.
Sorry for the inconvenience caused, would you please send us the order id? We will check it for you.
Hope to hear from you soon.
Best regards.
Newchic team
Beautiful shoes, lovely details and well made. Shoe sizes a bit smaller than advertised, so that can be misleading. Customer service was good as they tried everything in their power to solve my request.
Ordered 2 pairs of shoes, one came in a 9 rather than a six, emailed back and they are replacing with correct size, Did gave to send some info and pictures back,, but that was much easier than returning the product. Very satisfied with customer service and shoes are very comport able.
I ordered a pair of shoes from newchic took awhile to get but I LOVE Them they were exactly as shown and now I am ordering all colors...
About the Business
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Tux T.
Sorry for the size problem, would you please tell us your order id or the consignee name or the email address which you used fo order? We will check it for you.
Hope to hear from you soon.
Best regards.
Newchic team