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Gretchen A.

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1 Review by Gretchen

NewChic

  • NewChic

“I'm not happy...”
7/30/16

I ordered red shoes size 10 and got brown shoes size 7. Told them so in an email. First they want me to send a pic/video of shoes!?! I don't own a camera and even if I did, why do they need a pic? Now they want me to eat the return charges for the shoes that they made the mistake on... which will cost more than the original shoes... waiting to hear back from them... to be continued

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Helpful  (8)
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Newchic N. – NewChic Rep

Dear Gretchen,

Thanks for your order and sorry for leaving this unhappy experience to you.

According to you said, we feel very sorry for that. Because it wasn't in line with our return policy.If we sent wrong item, we resend a new or refund normally.

In this case, could you tell us your order number? We will figure it out and issue a proper solution to you.

Best regards,
Newchic Team

Gretchen Has Earned 8 Votes

Gretchen A.'s review of NewChic earned 8 Very Helpful votes

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