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Waltraud H.

Contributor Level

Total Points
83

1 Review by Waltraud

  • NewChic

1/18/18

Habe schon oft bestellt, lange Lieferzeit, doch die Ware ist immer eingetroffenen.
Habe im Oktober eine Jacke bestellt. Doch Sie ist bis ins Neue Jahr nicht gekommen.
Musste mir dann sagen lassen, nach 20 Mails sagen lassen, vielleicht hat die Post das Paket verloren. Obwohl bei jedem Mail gesagt wurde Sie hätten Lieferschwierigkeiten. Und auf der Webseite wird diese Jacke immer noch Angeboten.
Nach zwei weiteren Mails... wurde mir dann nach
12Wochen mein Geld zurück überwiesen.

Alles sehr Ärgerlich... Echt.!

Und trotzdem muss ich auch sagen, es wurde jede Mail von der Firma beantwortet.
Telefonisch kann man niemanden erreichen.!

Durch diese doch Positive Abwicklung... Versuche ich es vielleicht Mal wieder.

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Newchic N. – NewChic Rep

Dear Waltraud,

Thanks for your order and we are sorry for the inconvenience.

If you can't receive the item in the estimated delivery time, it may be delayed.
Tracking updates can be delayed when the parcel is:
1. Going through local customs clearance procedures
2. At the post office sorting center
3. Held up by uncontrollable factors including, such as labor strikes, bad weather, politic issues, etc.

If you experience any delays in tracking updates, we recommend you check the estimated delivery time. If your package is taking longer than schedule, please contact us.

Shipping methods and delivery time: https://www.newchic.com/shipping-methods-hc160.html
Please kindly consider what shipping methods you have chosen.
Business days means that weekends and holidays are not included. Total Delivery Time = Processing Time + estimated Shipping Time.

We usually have a buffer period for orders that are taking longer than normal, often we can’t get accurate information from non tracked orders and even traced orders can be slow to update. We find most packages arrive during this buffer period.

We suggest that you can contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Live chat: We are available 24/7. Live chat is kind of busy, sometimes, you may need to wait a moment.
Phone: +00852 -81931379. Please note that the Office time is 9:00am to 6:00pm GMT + 08:00

Best regards,
Newchic team.

Waltraud Has Earned 3 Votes

Waltraud H.'s review of NewChic earned 3 Very Helpful votes

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