NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 3rd among Department Store sites.
Instant Feedback
I placed an order a week ago and no confirmation email, nothing! Where did my order go! There is nothing under orders when I sign into my account either!
Ordered snow boots... they arrived when promised fit like a dream and they are great considering we are dealing with an abundance of rain in our area!
Jk
I placed my order and it was stated on order confirmation that item would be in stock January 9 and that my Paypal account would not be charged until shipment made. On January 9th I found that I had been charged but shipment had not been made. Email sent to newChic. Their reply did not answer my inquiry only stating that item had been backordered an additional 10 days. They also stated that charge was made when order received which was contrary to order confirmation I sent second email with no response. Went through Paypal and they finally responded saying they would be glad to cancel my order and refund my money. If money not refunded then I'll dispute through Paypal. There's something not right about this company... BEWARE.
Dear Carol.
Sorry for the trouble. For the back order problem, we are trying to find more suppliers to ensure the stock and improve our system so that it can update the stock data more efficiently. If you don`t want to wait, please contact us via Live chat or service@newchic.com, we can give you a full refund.
Besides, your Paypal account would not be charged, It was kept by papal. When you received the order, and then we will receive the payment.
Thanks for your feedback. We will improve our customer service and serve our customers better in the future.
Best regards,
Newchic team.
In reading reviews, I noticed how many consumers were surprised to understand after they placed their order that this company was located in China. Do some investigation so you know what to expect! ANYTHING coming from China is going to require additional ship time due to customs. I ordered a pair of those highly-advertised rain shoes in November. I knew to order two sizes up. I covered them with additional tracking, but that information was lost in some kind of system glitch. They eventually arrived yesterday. They fit OK, which I'm fine with because they are mostly for rainy days. I appreciated the constant contact and swift replies to my emails. The price point was appropriate.
My order took a long time to arrive, but the company did a brilliant job in tracking the order and kept me informed on every step. Well done
Good items. Quality as I expected. Delivered by registered airmail. Took some time as xmas n new year holidays but m glad it finally arrived. Tnks dearies
Overpromise, underdeliver. Don't buy anything from these people. The junk from China, ordered in November is actually sent via Chinese Junk, then sled dog, mule train and rickshaw. Still not delivered despite all their promises. This appears to be a scam that should be investigated by the authorities.
Dear Michael O.
Sorry for the trouble. All the products are tested before we ship them out. If there are product problems, please contact us by Live chat or service@newchic.com. We are trying to improve our shipping service. However, sometimes, there are uncontrolled factors that may cause longer time to arrive. We really hope our customer can receive the item asap. If you haven’t received your item within the estimated time, please contact us in time. We will check your package for you and offer you a reasonable solutions.
Best regards,
Newchic team.
This company claimed to have delivered my item on a Sunday but no one turned up at my door as I was home all day, also nothing was left with my neighbours!
I emailed 3 times asking who received/signed for the parcel but they never replied, they even disabled my login in details so I could not even check the details and the reviews I left there...
This company is a big time scam/fraud, stay the hell away from them!
Dear David D.,
Sorry for the trouble. We usually give you a reply in 24 hours ( weekend: 48 hours). Could you please check your junk mail? Maybe the email was there. Besides, you can contact us via Live chat or you can call us directly. Tel:+00852)-81931379 (Office time: 9:00am to 6:00pm GMT + 08:00).
If the item was delivered but you haven't received the item, we recommend that you can contact the local post office. They will help you.
If there are any problems about order, please contact us via Live chat or service@newchic.com in time and will do the best to help you.
Best regards,
Newchic team.
Impossible to return item. They want you to jump through hoops to rtn item. They asked for pictures. Shipping to rtn is very pricy. This company is a rip off. Substandard qty for their merchandise too
Dear Anne D.
Sorry for the trouble. Here is the return policy of Newchic. http://www.newchic.com/return-policy-hc99.html. If you want to return the item, please contact us via Live chat or service@newchic.com, and then we will offer you a reasonable solution according to the return policy. If there are product problems, we usually need some pictures or video from customer to show more details about the problem, so that we can find the best solution as well as improve the product quality.
Best regards,
Newchic team.
I like how they let know about orders coming! Thank you so much & love all the shoes!
I received goods that were damaged and was forced to return at my own expense and still gave not received a refund. It has been several months
Dear Charles,
Sorry for the trouble. We usually check the item before shipping it out. If the item you have received is dirty and used, please send some pictures to service@newchic.com. We will check it and then give you a reasonable solution according to our return policy. Here is the return policy. http://www.newchic.com/return-policy-hc99.html.
Thanks for your feedback. We will improve our service and serve our customers better in the future.
Best regards,
Newchic team.
When I did not receive my order, I contacted the customer service.
They suggested I contact the post office which I did but, no results. I explained this to the NewChic customer service and requested a refund. This was expedited quickly and without any fuss. This prompt action was most appreciated.
I was going to buy these shoes. However, after reading several pages, the bad reviews sounded credible.
Dear Lisa,
Sorry for the trouble. It is normal that some customers love the items while others give us a negative review.
For the size problem, to choose a correct size, we recommend that you can measure your own size and then read the size reference on our product page. Also, If want to return the item, you can contact us. Here is the return policy. http://www.newchic.com/return-policy-hc99.html. We will do the best to help you according to the return policy.
We always send the products according to the order list if you have placed the order.
Sometimes, there are uncontrolled factors that may cause longer time to arrive. We are trying our best to improve our shipping service as well. If there are any problems of order or the product, please contact us via Live chat or service@newchic.com in time and we are ready to offer our help. Thank you.
Best regards,
Newchic team.
I feel as though I am buying directly from the source, no middle man, and I love not paying a lot for fashion items that I only want for a season or two. This is not not lifetime clothing, it is great value for low-priced fashion. I feel the Euro shoe sizing (in cm) is very accurate, and sure the shipping takes about 3 weeks, but they tell you that up front.
I order shoes for my mother for Christmas. I was unaware they would be shipped from China. It took from 11/29/15 to 1/4/16 to receive them. They were as represented and I had no problem with size or quality. I was not provided with a shipping number (but could pay for one if I wanted to) so I contacted the company. Carrie Li worked hard and kept me advised along the way. I was very disappointed in their Shipping Arrangements and time, but finally got my product after Christmas.
Dear Jody. Sorry to hear that your are disappointed in the Shipping Arrangements and time. For the delivery time, you can check here. http://www.newchic.com/shipping-methods-hc13.html. Sorry for the delay. Sometimes. The item may be slightly delayed because of customs clearance and the holidays. We will do better in the future.
Best regards,
Newchic team.
I placed an order a month ago and still haven't received item. Tracking shows it is sitting in China. I can only imagine what the quality is going to be when and if it ever arrives.
Dear Earle R.
Sorry for the delay of the item. You can check the estimated time of arrival here. http://www.newchic.com/shipping-methods-hc13.html. Sometimes, The item may be slightly delayed because of customs clearance and holidays. We really hope our customers can receive the item asap. Could you please give us your order number? We will check it for you.
Also, you can contact us by live chat or service@newchic.com.
Best regards,
Newchic team.
Hat has arrived finally, I do love it though, it is very warm & cosy, not the quickest web site that I have used, so if you want it I a hurry its not for you,
I ordered boots as well. I went back to see when they were shipped and it was 11/30/16. Now it is 1/4/17. My order # *******
Dear Addie B.,
Sorry for the delay of the item.
We have checked your order. Your order was shipped out on 2016/11/30. It usually takes 7-20 business days (weekends and holidays are not included) to be delivered. We really hope our customer can receive the items in time. Sometimes, The item may be slightly delayed because of customs clearance and holidays. Hope you
Can receive your item as soon as possible. Could you please wait a few days?
If you haven’t received your item in 7 days, please contact us by Live chat or service@newchic.com. We will check your package for you. Hope you can receive your item soon.
Best regards,
Newchic team.
If I had of known that my boots were coming from China, I would have either NOT ordered or ordered a larger size. Now I'm getting the run around...& I'm not a "happy camper". I will pursue the credit card option as mentioned. Thx!
Dear Anita G.
Sorry for the trouble. The items was shipped from China. If the product you have received does not meet the size chart, please send the relevant information to service@newchic.com, our customer service will check it carefully
And then offer you a resonable solutions.
Here is the return policy of Newchic.
④ Size Does Not Match
You can find all the details about the sizes of each item on every product page. Please pay attention to the description of each product and to the information of your order.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
1) Size not as ordered: you can contact our Customer Service directly to be issued a full refund or to receive a product with the right size for free.
2) Size as ordered but does not fit: the size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred.
3) If the size difference is above 3cm/1.5 inch, we will cover all shipping costs. Please contact us to arrange a return.
Sorry for the trouble again, We will do better in the future.
Best regards,
Newchic team.
Even thou it took longer then i expected ( 27 days to be exact) i was told it could take up to 25 days... i ordered dec 2nd in hopes i would receive in time for christmas... i emailed a few times and got prompt response within a day. They were always reassuring i would get it soon... i was very pleased to get my order... it was of great quality i am very pleased with the product. I would order again just not in december the busiest time of year :) happy new year newchic and thank you. Sincerely laurie
About the Business
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Amy Z.
Sorry for the trouble. We definitely send the products according to the order list if you have placed the order. Please check your order status on your account. If you never receive the confirmation email, could you please check your junk mail? Maybe the email was there. If you have any problems about your order, please contact us via Live chat or service@newchic.com in time and we will do the best to help you. Thank you.
Best regards,
Newchic team.