NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 3rd among Department Store sites.
Instant Feedback
For those of you that used a credit card for your order, dispute it with the credit card company and most likely they'll credit your account back. My dad ordered some men shoes (not knowing the size was international size) and they didn't fix. He was told it would cost him $43.00 to ship the shoes back to China.
Bueno solo he comprado una gorra y en relación calidad precio no esta nada mal, lo único malo es que tarda casi un mes en llegarte a casa, así que si vas ha hacer un regalo pídelo con un mes de antelación por que si no, no te llega a tiempo.
Dear Enrique.
Sorry for the trouble. You can check the estimated time of arrival here. http://www.newchic.com/shipping-methods-hc13.html. Sometimes, The item may be slightly delayed because of customs clearance and holidays. We really hope our customers can receive the item asap. Hope you can understand.
Sorry for the trouble again. We will do better in the future.
Best regards,
Newchic team.
Have seen this a few times in the reviews and wish I would've checked newchic out prior to ordering..."They lie by saying they made a mistake and sent it by regular shipping" This exact situation happened to me also. Ordered boots mid Nov and my boots were supposedly sent Nov 30. Was to take 15-17 days. Well its Jan 1st still have not received them. The package can only be tracked before it makes it to the USA. Horrible tracking system! I have complained and and once again they say track it (which is impossible) or just WAIT due to the holidays. Will never order from them again. Will post if I ever receive them... but don't hold your breath
Update: It has been 2 months now, still no boots. Checked with post office, nowhere.
Dear Amy,
Sorry for the trouble.
We have sent your order by standard shipping because of System error.
Your order cannot ship out in time, because the item was out of stock. For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page.
The item may be slightly delayed because of customs clearance and holidays.We really hope our customers can receive the item asap. Hope you can understand.
If you haven’t received your item within the Estimated Time, pleasecontact us by Live chat or service@newchic.com. We will check your order for you.
Best regards,
Newchic team.
I ordered boots 11/22/16, still not here... they are impossible to get ahold of. I should have read the reviews before I ordered... very disappointed!
Dear Francie B.,
Sorry for the delay of the item. Could you please give us your order number? We will check it for you.
Also, you can contact us via live chat or service@newchic.com.
Hope you can receive your item as soon as possible.
Best regards,
Newchic team.
In their Facebook ads they do not disclose that they are in China. Had I known this I would not have ordered. I ordered the ankle boots on Nov 12th. They say they shipped on Nov 29th. PayPal issued payment on 11-30. After numerous emails I still have not received them. Too bad if they had been a Christmas gift. I have lodged an official complaint with PayPal today. I would not order from this company again.
Dear Cathy,
Sorry for the trouble. You ordered the ankle boots on Nov 12th and we shipped thew out on Nov 29th for the reason that the item was out of stock. For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page.
Sorry to hear that you can not receive the items before Christmas. The item may be slightly delayed because of customs clearance and holidays.We really hope our customers can receive the item asap.
If you haven’t received your item within the Estimated Time, please contact us by Live chat or service@newchic.com. We will check your order for you.
Best regards,
Newchic team.
I ordered two hats at the beginning of December and I received them just after Boxing Day. The cost was £15 including delivery, the products are very good quality, very stylish and a perfect fit. I think the delivery time is acceptable, it took 6 weeks for an Apple watch to arrive from the same part of the world. 10 out of 10 New Chic.
Order boots for my Mom for Christmas, I received an email stating they accidentally sent them regular mail( no tracking) still have not received them.
Dear Cindy M.,
Sorry for the trouble.
Your order was shipped by Standard Shipping because of system error. This will not happen again.
If you haven’t received your item within the estimated time, please contact us by Live chat or service@newchic.com. We will give you a reasonable solution.
Hope you can receive your item asap.
Best regards.
Newchic team
I ordered 2 "T-shirts" and found, when I got them, that they weren't t-shirts. There was no stretch to them and I couldn't get them over my shoulders to get them on. I e-mailed them and explained the problem and suggested that they refer to them as "blouses", not "t-shirts" and explained why. Two days later I was on the site and the same shirts were being called blouses. My refund was made the next day.
I ordered the "super-stretch" underwear. I was so happy with it, I ordered more.
The customer service people are very nice and they do try but sometimes the question is not answered and I wonder if it's an automated "key-word" answer.
The products are a very good quality for the price.
Shipping is often free, or very reasonable.
My orders were received in 5 - 10 days.
The sizing was way off and very inconsistent. I buy at stores and wear an XL, or sometimes a L. Some items here I have to order 3X - 5X. There's no consistency.
I ordered woman dress and paid extra for air shipping in order to receive my item before Thanksgiving. They lie by saying they made a mistake and sent it by regular shipping. After exchanging many emails and last one was thru PayPal, finally, today, 12/30/2016, I received a piece of $#*! very cheap bad quality of cloth no comparison it doesn't look like the one in the picture.
I will never ever order any thing coming from China.
Please please DO NOTwaste your money and time.
Newchi are cheaters. It is not what you see is what you get. Also, it depends if you received it.
Dear Aziz E.
Sorry for the delay and the quality problem, would you please tell us your order id? We will check it for you.
Or you can contact us directly: service@newchic.com We will answer you in 24 hours.
Best regards.
Newchic team
I have at last recieved my order after a very long wait. Although the coat is no good to me as it is tiny! I ordered a bigger size to be on the safe side but i cant even get both my arms in it! Its also come from china.do not order from this company
Dear lindsay c.
Deeply sorry for the size problem, here is our policy:
http://www.newchic.com/return-policy-hc99.html
Size Does Not Match
You can find all the details about the sizes of each item on every product page. Please pay attention to the description of each product and to the information of your order.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
1) Size not as ordered: you can contact our Customer Service directly to be issued a full refund or to receive a product with the right size for free.
2) Size as ordered but does not fit: the size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred.
3) If the size difference is above 3cm/1.5 inch, we will cover all shipping costs. Please contact us to arrange a return.
So please contact us directly: service@newchic.com We will answer you in 24 hours.
Best regards.
Newchic team
Where are my last 3 orders?
Order # *******
Order # *******
Order # *******
Thank you, Judy Cecrle
*******@mchsi.com
Dear Judy C.
For order 20741920
Sorry to inform you that we cannot track the parcel because there is no tracking number for standard shipping.
In this case, we recommend you contact with local post office to check it, you can use the number A000421611100A4C to have a try. If you can not find anything in post office, please contact us again, we will re-send it or return the money to you.
For your order 21750483, it just started to ship on 05. December, we recommend you wait 1 more week, because the shipping time is 7-20 business days ( weekends and holiday not included)
And also there is no tracking number, but you can use the number A0004216120500JC to have a try.
Also, the order 21750482 started to ship on 12. December, please wait 2 more weeks.
And the relative number is A0004216120500JB
Hope to hear from you soon.
Best regards.
Newchic team
Ordered over a month ago, no product. This seems to be the norm with these folks. I agree with others that all the positive reviews are being written by company involved English ignorant people. It's so obvious. I guess our money is being spent on their adds instead of actual product distribution. Hey newchic, you suck. What comes around, goes around.
Dear Rick w.
Sorry for the delay, if you can not get the parcel after 1 mouth, we recommend you:
1, contact with local post office, it maybe delayed because of customs problem or bad weather. That is the fastest way.
2, tell us the order id, we can check it for you. But it may needs a few days.
Hope to hear from you soon.
Best regards.
Newchic team
Well its been weeks and no product (ordered on 11-23) I can only assume most of the glowing reviews about this company are from their own employees, note the phrasing. Will never shop them again. #NoNewChic
Dear Mary W.
Sorry for the delay, would you please tell us your order id? We can cancel it and return the money to you. And we can offer you 200 points as compensation, do you agree? Sorry but because of Christmas Festival, now many products are sold out.
Best regarde.
Newchic team
The positive reviews you are seeing on this thread are obviously written in poor English and by the company itselt.
Dear Mary A.
Sorry for the inconvenience, but we never made false comments. If you have any size or quality problem, please contact us directly: http://www.newchic.com/Contact-Us-hc10.html we will give you the best solution in 24 hours.
Best regards.
Newchic team
The items that arrived to day are sized for the tiniest of SHORT people. And as for how to send them back... Well who knows. There was no packing slip and no return address. I'm getting in touch with PayPal... As I don't know what else to do.
The trousers came to just below my knees. I'm 5.6 inches? Duh?
Dear Liz F.
Sorry for the size problem, here is our return policy:
http://www.newchic.com/return-policy-hc99.html
Size Does Not Match
You can find all the details about the sizes of each item on every product page. Please pay attention to the description of each product and to the information of your order.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
1) Size not as ordered: you can contact our Customer Service directly to be issued a full refund or to receive a product with the right size for free.
2) Size as ordered but does not fit: the size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred.
3) If the size difference is above 3cm/1.5 inch, we will cover all shipping costs. Please contact us to arrange a return.
So at first, please contact us, tell us your orde id and the photo of the wrong product: http://www.newchic.com/Contact-Us-hc10.html we will give you the best solution in 24 hours.
Best regards.
Newchic team
I ordered my pair of shoes in in November I still have not received my shoes no way to get a hold of them I'm so mad they just took my money never ever buy again
Dear Brenda C.
Sorry for the delay, if you can not get the parcel after 1 mouth, we recommend you now keep waiting, maybe it is delayed because of customs problem or bad weather. After that, would you please tell us your order id? We can check it for you.
Hope to hear from you soon.Or please contact us directly: http://www.newchic.com/Contact-Us-hc10.html We will answer you in 24 hours.
Best regards.
Newchic team
I will not order from this company again. The sizing on the shoes was way off. They came with no return information or forms. When I disputed it thru paypal I was told I could mail them back to "China". Right. That would have cost more than the shoes. And they know that. What a rip off company. Do not order thru them.
Dear Cindy t.
Sorry for the size problem, here is our return policy:
http://www.newchic.com/return-policy-hc99.html
Size Does Not Match
You can find all the details about the sizes of each item on every product page. Please pay attention to the description of each product and to the information of your order.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
1) Size not as ordered: you can contact our Customer Service directly to be issued a full refund or to receive a product with the right size for free.
2) Size as ordered but does not fit: the size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred.
3) If the size difference is above 3cm/1.5 inch, we will cover all shipping costs. Please contact us to arrange a return.
So at first, please contact us: http://www.newchic.com/Contact-Us-hc10.html we will give you the best solution in 24 hours.
Best regards.
Newchic team
I only picked one because they didn't have a 0 or I would have picked that I ordered a Christmas present for my boyfriend on Wednesday the order said one day shipping Monday through Friday business days exclude holidays and weekends if I order on Wednesday my order should arrive Thursday maybe Friday at the latest i Message customer service she said it takes 7 - 20 business days to deliver a package so the site lied about being one day shipping now my boyfriend dose not get a present to open on Christmas hopefully have his order by January 18th that'll be the 20 days business day delivery schedule so annoying don't advertise something that's not true. I Search several websites for the item I bought and the only reason I ordered from new chick was because it said it was one day delivery I will never order from this site again and I suggest you do the same unless you want to wait over a month for your item! I did show my bf a pic of his gift since he wont get it for up to 3 more weeks buy then it will just be his birthday present please do not order from this company.
Dear Teasha F.
Sorry for the delay, maybe you made a mistake, 1 day shipping maybe means Processing time 1-2 business days normally, and the fast shipping time is Expedited shipping service ( 5-8 business days). Here you can check the delivery time: http://www.newchic.com/shipping-methods-hc13.html#321
Please wait a few more days, if you can not get the parcel after 20 business days, please contact us again. Or please contact us directly: http://www.newchic.com/Contact-Us-hc10.html We will answer you in 24 hours.
Best regards.
Newchic team
Ordered boots middle of December. They took money from my account but no boots as of Christmas day. Email said error on shipping on their end and unfortunately no tracking number available. Tried email back no response. Very disappointed. Will not be ordering again from them.
Dear Patricia C.
Sorry for the delay, usually the shipping time is 7-25 business days, so we recommend you now keep waiting, maybe it is delayed because of customs problem or bad weather. If you can not get it after 25 business days, please contact us again, we can return the money or re-send it for you.
Best regards.
Newchic team
The Newchic company is extremely unreliable. It might even be some kind of a scheme. They charged my credit card the day I ordered a couple of items but 2 weeks later nothing was shipped to my address (according to their website). Once I complained 2 weeks later, I was told it's going to be shipped out the very next day. In any case, a month later and I still have not received the items I ordered.
Dear Katerina W.
Sorry for the delay, maybe the products are hot sale, we don't have enough products so we cannot send the parcel to you as soon as possible. If you choose standard shipping/ air parcel register, the shipping time usually it 7-25 business days. Would you please tell us your order id? We will track it for you.
Hope to hear from you soon.Or please contact us directly: http://www.newchic.com/Contact-Us-hc10.html We will answer you in 24 hours.
Best regards.
Newchic team
About the Business
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sandy,
Sorry for the trouble. If the product you have received does not meet the size chart, please send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a resonable solutions. To choose a correct size, we recommend that you can measure your own size and read the size details on our product page. Thank you.
Here is the return policy of Newchic.
④ Size Does Not Match
You can find all the details about the sizes of each item on every product page. Please pay attention to the description of each product and to the information of your order.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
1) Size not as ordered: you can contact our Customer Service directly to be issued a full refund or to receive a product with the right size for free.
2) Size as ordered but does not fit: the size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred.
3) If the size difference is above 3cm/1.5 inch, we will cover all shipping costs. Please contact us to arrange a return.
Sorry for the trouble again, We will do better in the future.
Best regards,
Newchic team.