Lynn B.

A wonderful company!
The products are excellent quality.
The splint I ordered turned out to be not suitable for our needs. I e-mailed and was answered very promptly. After several exchanges, I was advised to try a different type of splint, which was sent to me at no charge.
The customer service reps are friendly, informed, polite and actually interested in your situation. They work hard to find a solution if there is a problem.
The only problem I had was the cost of shipping to Canada. Shipping to the US was free and to Canada was $40. I had mine sent to a friend in the US and she mailed it to me for $9.50. To give them credit, when I told them that, they said they would see if they could do something differently.
The prices are a bit high but they have sales and there are coupons available.

I ordered 2 "T-shirts" and found, when I got them, that they weren't t-shirts. There was no stretch to them and I couldn't get them over my shoulders to get them on. I e-mailed them and explained the problem and suggested that they refer to them as "blouses", not "t-shirts" and explained why. Two days later I was on the site and the same shirts were being called blouses. My refund was made the next day.
I ordered the "super-stretch" underwear. I was so happy with it, I ordered more.
The customer service people are very nice and they do try but sometimes the question is not answered and I wonder if it's an automated "key-word" answer.
The products are a very good quality for the price.
Shipping is often free, or very reasonable.
My orders were received in 5 - 10 days.
The sizing was way off and very inconsistent. I buy at stores and wear an XL, or sometimes a L. Some items here I have to order 3X - 5X. There's no consistency.