NewChicReviews 4,548

Ordered boots on December 2nd and no product yet. Their typical response is to ask for an order number that you are not supplied with. The bogus tracking link Shows package going from China to Hong Kong and no movement until I started complaining and posting. Once I asked for a refund they said too late it already shipped. First by carrier them by registered postal USPS service. They said 7-20 days well if my math serves me correctly Dec 2nd + 20 days = your time is up! Been asking for return info and they refuse to supply it to me. Fraud! I have reported to PayPal and Facebook. Next is US Customs and China

Ordered goods which took over a month to arrived, absolutely love the shoes and jumper I ordered which were good quality. Emailed company to ask where my delivery was and received prompt reply and was able to track my order which arrived shortly afterwards.

If I could give this company a zero I would. I ordered 4 items from them, of an intimate nature. They sent me the items. That wasn't the problem. The problem was that they would refuse to let me return the items & they were extremely difficult. The items were too small for me. First of all, this company is run out of China & there email correspondence person wasn't sufficient or very intelligent when dealing with English speaking people. They said they wanted me to take pictures of the items, then I could return them. They were extremely vague & didn't say specifically to measure the items until after the 3rd time of corresponding. After getting back to me the 4th time (this was while I was out of town & it was thanksgiving) they said I had to redo the photos. They were too difficult & I knew they were never going to take the items back or refund me. Don't ever buy a thing from them. I won't ever again!

I can not rate the actual product because I have never received it. The customer service department has been telling me for 18 days that they are "sorry for your inconvenience, we unable to promise delivery date." I will never order from this company or site again and strongly encourage everyone to find a more reliable place to order from as well.
Also, they do not tell you if an item is in stock until after you pay for it. Then the payment verification screen tells you what items are on back order and if you cancel payment right then, it takes 10 days for your refund to show on your card, but only 1 minute for the money to come off your card for the payment.
None of the customer service reps speak English so be prepared for a fake representative name and wait times while they feed your questions into translation software. Awful, awful experience with this company!

Order shipped Dec. 6, still not arrived on Dec. 20, not in time for Christmas! What is status, already sent you an email.
Thomas Mall

I ordered 1 item on Dec. 1. They charged my account as soon as it was ordered. I contacted customer service before Xmas and was told that according to her computer I would get it in a couple of days. Needless to say didn't get it in time. I was in contact with someone on line who said that I should have it within a few days and then said because weekends don't count it could take 35 days. 35 DAYS! What kind of reputable company tells someone 35 days to ship 1 beenie?
I told the guy to just cancel the order and refund my money. His response was " your order should be there in a few days, do you want to wait? Yes?" Then conveniently disconnected. When I tried to get someone else all I got was a big fat nothing.
There has to be someone reputable that this so-called company can be reported to.

I did not receive My Order: *******, it has been sent in 2016/11/18, tracking No.RS*******CN
It is impossible to get information -
What happens to my order.

If your company has problems with supplies to Europe -
Then it is better not to do it.

I paid my money for 10 November, Today is December 18 and I would like to be informed about it when I get my shipment
Or get my money back.

I look forward to a reasonable response to my questions (or money).

My first order was a pair of shoes. I paid for quick delivery, and they arrived within a week.
I ordered a size bigger than normal as I'd read that the sizes come up on the small side. They are still far too small.
It took almost 2weeks of daily emailing to get any resolution, including having to take photos of my feet and the shoes with a tape measure!
I gave them the benefit of the doubt and ordered some socks on 3Rd November. They were supposed to be a Christmas present, but I still haven't had them. After 4 days of emails I was offered a refund which may take up to 2 weeks.